Bastion Hotel Amsterdam Zuidwest

Price, that's pretty much it. There is free parking at night on the street only steps away from the front door of the hotel between 21:00 and 9:00.

1. Found a dead mouse beside the ramp going up to the front steps of the hotel 2. Hotel staff were consistently ill-mannered 3. Our room was small and not well equipped 4. The front door couldn't be opened by even our room key 6.No car? 30-min walk to

Price. Availability. Was a great hotel based on location, price, star rating and services.

If you sleep in, which causes house keeping to miss you first thing, dont expect your room to be cleaned. Stayed for 5 nights and has my room only cleaned twice.

Star rating for room is a one. Mattress Springs poked through. Could not sleep. Called front desk twice. no answer. I let it ring until the line went busy.¿Bathroom was "not" clean¿one front staff was mean/RUDE¿Asked for room change. Got worse room.

Location

They only have twin beds available and I needed a king size

The smoking room inside

Staff was rude. Did not handle matters as other 4 star hotels do. Will never stay again.

Nice place overall. The hotel is a little off the beaten path but it's a short tram ride downtown.

Comfortable beds, and space in the room.

Bathroom was, very small. My stay was in winter, they had a AC with warm air, there was a window that couldn't close properly, and AC did not help with the floor, it was ice cold floor. Main door to the room is not sealed enough so you'd here sound from the corridor all the time.

Disappointed

For once I booked something without reading the reviews just because the parking was cheaper....You pay for a private parking but the gate is always open ,once you find it closed ringing the bell you told to ring is mission impossible you'll have to go back and ask them to open the gate.Our booking during the new year was the worst. Cars , ambulances , police cars , siren ? from the highway ..you literally hear everything from the out slide and the window was closed.For 4nights not even 1 day was the room cleaned , towels or beddings changed or replace the coffee mugs they only changed the bin and we found this hotel liner what they put on the bed was left on the floor.Dust everywhere my charger happened to fall under the bed from those bed sockets I had to go down story for another day ,you just inhale dust ..The bathroom is small everything is squished the sink is almost not there .For the price we paid we were disappointed big time ...on checking out you not even asked how your stay was ,if everything was ok or wished a safe journey probably they know you'll never consider booking with them again ...carry your own hot water cattle when possible...

The radiator/heater made some noise which was uncomfortable. When we removed the badge/card the noise stopped.

Close to Train station

I was charged double and make request but no one responded from the email i sent to the hotel. I made two bookings at the hotel to lodge with my wife and infant kid on the 8th September, 2025 for 1st October -2nd October and 2nd-3rd Ocotber, 2025. The same credit card was used to make the reservations at bookings.com. My credit card was debited for the two reservations on the same date on the bookings website.I checked in the Bastion hotel with my family on 1st October, 2025, and checked out on 3rd October, 2025. However, I noticed that after checkout, my account was debited again for the reservation. Before checking out, I paid for the breakfast we had during our stay with my credit card at the reception. I was suprised that even the infant of one year was charged the same amount as the adults. When I checked my bank statement, there were 5 deductions associated with Bastion Hotel when there should be 2 for the hotel reservation and 1 for the checkout payment for breakfast. I email the hotel to address this and attached my bank statement to demand a refund. Only one of the refund was made, which is a request i made while at the hotel. The other queries are until today not responded to by the hotel. It was a bad experience.

Clean, good location 10 minutes walking to the train station and metro station. Also 15 minutes by taxi to the airport.

I asked for a king bed but they got 2 single beds

Staff, Lucas, Maria and housekeeping were very helpful.

The morning Receptioniat was helpful however night shift staff were not very welcoming and rude.

The cleaning was not done for two days for my stay and even bed sheets were not changed.

location, parking, nice staff

charger for EV's is very slow (11kW ?! ) and to limited; not all cards are accepted. (I have a radius card, works alomst everywhere) room was.. old. clearly renovated, but in a very cheap way. unlogic position of light switches, plugs not accessible,...

Absolutely appalling stay ⛔️?

The coffee machine was filthy and emitted a foul odor ?— clearly hadn’t been cleaned in ages ?. The bed sheets reeked, and the toilet was visibly dirty upon check-in ?, showing a complete lack of hygiene standards??. To top it all off, the mattress had actual blood stains ??? — utterly revolting and beyond unacceptable. I wouldn’t wish this experience on anyone. Stay far away from this hotel.⛔⛔⛔

This is a nice, easygoing hotel, absolutely good value for money, clean and comfortable room of good size. Very nice a bit soft, beds. And what is great, the windows can be opened. Pleasant employees at reception and the bar. Next to a tramstop, and one tramstop from railway station.

There is one thing which is troublesome to me, a big boy. The bathroom is tiny, with a very small and uncomfortable wash basin, difficult to use because of overhanging toiletries board above it. The shower cubicle, although pleasantly truly waterproof, is also small, so it is dancing at a few square centimetres. In the shower cubicle, there is no place to put any toiletries like shampoo, shower gel, or razor. Waterpressure is unfortunately also too low. Showering is, therefore, rather inefficient and takes too much time.

The stuff was always very nice and listened carefully to our requests whether considering cleaning or some extra milk for the baby.

The highway which is close to the hotel was noisy at night and may be problematic to people with sensible sleep. My husband couldn't have slept without earplugs.

Close to a metro, right beside a beautiful park and a very nice quiet area

The room was incredibly basic for the price and I got bites all around my neck.

The bed was uncomfortable and sheets were not clean.

The little park

The way that staff talks to clients and the information given. There’s also no willing to solve problems.