Hotel Pontsteiger

On the Water and easy access to Ferry to Town Centre

paying the expensive taxes when checking in

Local free ferry on doorstep

The room was very cold and very small, much smaller than the images suggest for a deluxe riverview room. Dirty socks from the previous guest were found behind the curtain.

Location, price

There were no windows.

The Hotel was super clean, extremely nice staff and not far from the Centre

Everything was perfect.

Very clean, comfortable room, perfect and easy access. I notice to be perfect for people with limited access for health and age reasons. The shower is simply perfect.

Reception staff was very impolite (all of them), seems to me they hate to work there. There is no real restaurant and zero breakfast available.

The room is quite stylish and has a small kettle and a Nestpresso coffee machine. The location is pleasant, close to the ferry and the city center. The building is beautiful. Check-in is fast and the staff is friendly.

There's no wardrobe in the room, no place to hang coats, and no place for outdoor shoes, which is very inconvenient in the fall and winter. The climate control in the room is rather strange. My room was fine, but my colleague's room was extremely cold. The fan was constantly running and noisy. The room has transparent curtains (no blackouts), making it difficult to sleep at night due to the city lights and passing ferries.

The view

The smell was bad from the toilet and they said it normalSomething else I charged twice once from booking and the hotel insist to pay it again I tried to show them that the money is deducted from my credit card and now I send multiple messages to the booking I called them without any response

It was quite en very peaceful, the lobby is comfortable with an amazing view. The staff is always there to help you, there is not really a restaurant but they have a nice and full honesty bat where you can make your coffee and take a drink

Only ground floor rooms, our view was towards the street wich was not really nice since we had to leave the curtains closed all the time.

The location, the cleanliness, the reception staff

Not prepared for disabled individuals .No concierge service despite the stairs inside and outside the hotel .Pillows was high and uncomfortable.

The room I had this stay was fantastic. Great view of the river and quite spacious. Staff was very friendly and helpful.

I can’t think of anything I didn’t like.

Location was great, it was in an area in which isn’t high for tourist, so was able to go to some really local locations.

Some rooms don’t have windows, so you feel like you are in a box, for such a high price, it seems a bit odd. I don’t remember seeing it listed that rooms don’t have windows.

Very comfortable bed, lovely bathroom.

No windows, extremely small -- unable to really open suitcase and move around room.

The air condition has very bad noise. Parking, which is mentioned available, was not .Location i don't like

The staff was friendly and very helpful. Easy to navigate to the center from the hotel. Very quiet.

My room had a giant column which made it very difficult to navigate. The shower was not enclosed so there would be huge puddles of water in the bathroom. Heat didn’t work well. Was a little pricey but I realize it was due to it being tourist season.

The hotel is extremely overpriced for what it offers.It was a very bad experience.The bed was so uncomfortable that we ended up sleeping on the floor.The bathroom was another disaster — when you take a shower, the entire bathroom floods, as if it was designed for swimming, not showering!In short, it’s definitely not worth the money.

The hotel is extremely overpriced for what it offers.It was a very bad experience.The bed was so uncomfortable that we ended up sleeping on the floor.The bathroom was another disaster — when you take a shower, the entire bathroom floods, as if it was designed for swimming, not showering!In short, it’s definitely not worth the money.

I very much dislike the room i got, "Interior room" that doesnt have windows, but it does have glass walls, so your view is to the hallway and other guests in their "interior rooms".

Special location, amazing view, close to the centre etc etc

It was nice but smaller than expected

It was cold and we couldn’t adjust the heater. To warm the room they had and extra small heater. When arriving nothing was really explain to us for example: how to order breakfast if we wanted …. After the 1st night the room has not been cleaned properly, cup and empty bottle of water was left in the room. The bathrobe were not replaced when taken away. Plus we ask if it was possible replenish of coffee capsules and they said that it’s not something they do. I believe for the price that we pay having extra coffee capsules is not much.

Everything! Staff were very polite and helpful, hotel is in a beautiful location with a lovely view, great transport links to city. Clean room.

Not applicable,

I didn’t have the breakfast , location was good with good links to the center

The view didn’t get any windows in my room unfortunately