Northumberland Heights Wellness Retreat and SPA

Nice location

Front doors locked and no one answered front desk. Had to walk all around property trying doors to get back in at ten o'clock at night. No songs stating this. Lady bugs everywhere in the room .floorswere sticky and there was blood stains on the floor

The service is amazing. Beautiful rooms and lounge zone. The restaurant and the food is beyond expectations.

Our Ticket included half board so that means we got dinner and breakfast included in our total package which was great. The food was great too. We stayed in the king suite and it was large, spacious with a spa bath but a separate toilet :(. There was also a massage bed in the room which was cool. The TV was okay. Not the best but we got to watch old shows and boring live TV. The sauna was an okay experience too but we preferred the steam room!. The Steam room had a musty smell but I can understand why. It was a good steam experience though. The outdoor hot tub was also cool. Overall a decent getaway resort in Cobourg. We enjoyed our time. H & T

The Steam room had a musty smell but I can understand why. It was a good steam experience though.

Good rooms, good breakfast, staff was good.

Minor issues, like the phone not working, no fridge no microwave.

The Spa was amazing even though I was there at the coldest most frozen and quiet time they still had everything available to me and the staff made me feel so welcome and at ease.The room was massive and clean and very toasty with great views.I was limited for walks because of the snow and time of year but I can just imagine if it's this nice now how amazing it would be in other seasonsDinner and breakfast was absolutely delicious xxI would definitely come back.

Nothing not to like ! Loved it all

The chefs do amazingly! The food was always tasty and appealing. The waitresses did very well. They served the meals with a smile.Mona, the manager was very helpful and tried her best to resolve some issues we had with cleanliness. She was kind enough to move us to another room that was more spacious.

The cleanliness in the room and bathroom needed a lot more attention. Hair was found on pillows and bathroom floors. The mirrors, patio doors and windows had not been cleaned in a while. Hand prints and other stains were on the patio doors. Dust and cobwebs were noticed. Dead insects and some small blood stains on the bedsheets. The fridge was leaking water and if we had not noticed it, we could have slipped and fallen. The staff was able to remove the fridge promptly and mop the floor.The dining area was ok.

Very comfortable. Reasonably priced and the food was quiet tasty

Bathroom was a little tiered and although the first room we got was nicer than the first one, there was an issue with the door handle so we changed rooms

Excellent customer service great breakfast nice view

A little dated but we'll kept

Beautiful walking trails. Nice staff.

A lot of the facilities were a bit run down. Shower head slightly broken, some tiles in the floor, spa facilities - hot tub water smelled mouldy and so did my body afterwards. Steam room didn’t work. Breakfast was not great. They won’t deliver food to your room even tho it’s 30 secs away. I was happy to go pick up in the dining room myself just a bit of a minor inconvenience to walk there in my pyjamas while everyone else was nicely dressed for dinner lolWhen I called ahead of time they said there was no yoga for booking.com guests. It seemed like I could join in once there however, but due to a lot of snow it was cancelled. I got the sense though that they don’t organize this to happen as much as the website lets on. You probably need to request it well in advance.I’m not sure if I’ll return again. Maybe in the summertime when I can appreciate the surrounding nature more.

The breakfast was very good. They had eggs bacon omlets etc. on the menu. The grounds were well kept and there were three hot tubs.

Excellent staffEspecially Crystal and Katelyn

Not very clean bathroom Robes were dirtyBedsheets didn’t feel clean

The staff were very nice. The spa treatment was wonderful. The meals were good. For the price it was what I expected.

Terrible. Awful management. Do not...

Terrible stay. First room we were put in was dirty and the door handle fell completely off the door. Second room we were moved to the safety latch on the door did not work- this is a safety issue. Staff did not care and would not move us. The emergency lights in the hallways did not function and had no bulbs, another safety issue. Floors, windows, walls were filthy. We had to call to have our linens changed because they were stained. There was a used bandaid by the garbage. Hair in the shower drain. Sink wouldn’t drain, filled up with water every time. The property pretends it is a luxury resort- all of the flowers around the property were dead. The yoga room was so small that we could not all fit, and the mats they had were stained and dirty. We made a reservation for “high tea” and were served Kraft jam, store bought pastries and frozen spring rolls. Who serves spring rolls at light tea? We tried to communicate with staff about these issues and were told there was nothing they could do bc management wasn’t present. They took $10 off our $600 bill. Tried to follow up with management after through Booking.com and they did not reply. Booking reached out to them directly and they finally replied basically saying “thanks for the feedback”. Tried calling and emailing. Was told “we will get back to you” and they never did. Additional emails and messages went unanswered. I have receipts and lots of photos of everything but it would only let me attach 4 here. I plan to do a charge back on my CC. DO NOT STAY HERE!!

Beautiful grounds, spacious, comfortable

Hot water took forever to get to the space. 15 minutes before able to shower with any comfort. To better represent a property with such accolades and standards we would suggest a good coffee in suite for a better guest experience

Peaceful, restful and rustic charm, lots of nature and quite spaces to enjoy, on site restaurant food was absolutely delicious, staff accommodated all my needs despite limited mobility

Nothing other than I wish I could stay longer

Amazing location, food was fantastic!

Being at the end of the resort, it took a while for warm water. Steam shower not working. Was able to utilize the one in the spa though.

Not crowded, food was great, will try to stay longer. The area was great and what a view.Have recommended to freinds, looking to book a group outing.

Really enjoyed our three night stay. Very friendly staff, excellent food and nice peaceful location.

Great value - given the price we we don't think there is a better deal in a weekend in August. The room is really spacious and clean, the curry at dinner is delicious, and it feels so quiet and private.

There is very minimal service and facilities, but given the price we can't complain.

Staff was amazing, not a lot of staff, but always with a smile and super nice. It is a really relaxing space, you feel at home and because it isn't super crowded you have a lot of privacy. Price/quality amazing.