Kwa'lilas Hotel

Male server at the restaurant on Sunday morning was not pleasant

Modern, very clean, well appointed rooms. Comfortable beds, good quality bed sheets. Helpful staff. Good breakfast.

The best part was our arrival after midnight from the ferry. The young man at the front desk was really efficient and polite and got us to our rooms quickly. The rooms are beautiful with local indigenous art and motifs. The shower was great.

It was nicely decorated that showed the indigenous people was very clean.

The continental breakfast cld have been better For the price of the room

People were friendly and helpful.

No screens on the window. Internet almost impossible to connect to. Doors not secure. TV hard to operate. No amenities.

Great location, good sized room, clean, nice shower. The staff were friendly and helpful.

On the second night we ate at the pub/restaurant and the food and staff in there were great.The art and general design is unique and quite nice.

Front desk check in woman was disorganized, abrasive, and unprofessional. The restaurant was closed the night we got there and the pub was set up for a private event. Neither of these were advised at time of booking or arrival. We got our own food to take back to our room to realize that they don’t even have microwaves in the room.The shower floor was clearly not installed properly and was very loud when you moved and felt like the floor was going to cave in. We had to take the toilet lid off to manually force the tank to fill in order to flush. The TV was set up so you could only use your own accounts like Netflix etc, couldn’t even watch local news. The price isn’t worth it, you get nothing but a bed to sleep in.

Beautiful accommodations! Comfortable bed and spacious room. Stunning artwork and meaningful cultural significance!

Loved the food options. It would be wonderful to have more choices for the dishes prepared.

The bed was really comfortable

The maid service was terrible. Didn’t take my garbage or recycling and did not replenish my coffee or to go cups. Ran out of toilet paper.

Excellent facility and the fine dining room food and service top notch. The rooms good size, well appointed and comfort

Breakfast nice. Location suited my needs. Bed was comfortable.

Having to work out which way to walk from the elevator to reception. You look both ways and the look the same.

The location.

We were disappointed with the level of service at reception. The staff member we interacted with was uncommunicative and discourteous. Despite requesting room cleaning earlier in the day, it had not been completed by the time we returned that evening. When we asked to change rooms, there was no acknowledgment of the oversight or any effort to make amends. While the room was eventually changed, it caused inconvenience—we had to move all our belongings and our puppy experienced unnecessary stress.The checkout process was also delayed due to a system glitch, adding to the frustration. There was a different person at the reception who thankfully took some decisions and closed out the process as we had to drive back all the way to Nanaimo for our ferry. Additionally, the hot water was unavailable due to boiler issues, which had not been communicated to us in advance.Overall, the experience fell short of expectations and reflected poor service.

Very friendly staff. Very nice reception area. Everything was spotless clean. Great decor.

A gym would be a great addition to this hotel.

The staff was amazing and I like that you had a shop

Someone had a dog in their room that was barking for awhile. It was not terrible, but i would rather there not being a bark dog in our room.

Breakfast started too late for us to eat before having to leave for the ferry. Some kind of bagged breakfast sandwich or something like that would sure be a nice thing to be offered at check-in or check-out

The bannock on the salmon bannock burger was so tough I could not cut it with a knife and could barely bite through it. This was at the pub.The walls were thin between our room and the neighbours.

My stay at the hotel was great. Rooms are recently renovated and clean. Shower is large and good water pressure. Staff was super friendly. At 2 nights at the adjoining pub - great food! Try the salmon (in any variety offered). Hotel is walking distance to town centre, supermarket, liquor store, etc.

Impressive soon as you walk in the main doors. Beautiful traditional artwork all over the lobby. The staff is incredibly professional and helpful. The hotel was spotless, clean and fresh. The pub was great for shooting some pool or watching some highlights. Also had great staff.

There wasn't a lot we didn't like about this hotel, I will be stretching to find something. One thing we didn't like was the scent in the elevator, it wasn't a bad smell, just a strong air freshener. The other stretch was the low water pressure.

It is a beautifully designed building. Our arrival was delayed by 90 mins to about 1:30am and the reception staff were welcoming and got us quickly to our beds

There is nothing to dislike!

Close to the ferry upon disembarking. Friendly and helpful staff

The attached restaurant/pub was great until our last day, we sat in the restaurant for 35 minutes in the morning and no one acknowledged us. I went up twice to ask for menus and service. I also showed them where we were sitting. Three other tables were seated and served after us…..we finally got up and left. Rotten way to end our first visit to Port Hardy

Nice new Reno, great location.

Room was dirty, with hair on the bed, bathroom and sink. Hallway was also very dirty.