Xeliter Vista Mare, Samana

The nature view is spectacular (ocean, isles, trees).

Very beautiful place with a nice atmosphere. The beach is close by. Safe. Great restaurant with a stunning view.

It was too hot in one bedroom, the air conditioning was weak.We do not recommend using the tour service provider recommended by the hotel (Jose Travel). Based on our experience, the booked boat did not pick us up from the island, and later avoid any responsibility. The hotel was very understanding and offered compensation—we have only positive experiences with them. When arranging tours, it is better to use other service providers.

Anything

The rooms are not up to the task they must fix the hotel, the food has no quality, they must clean the beach area the facilities are as if they were abandoned.

The views were amazing, food was good, staff was friendly, the pool was a nice vibe. Not sure why this hotel has such a high rating because those were the only good things about this place. If they actually read the reviews and put their efforts into fixing what so many people have complained about, this hotel would be soooooo perfect!!!

1. We were handed a skeleton key that had to match the exact pattern of the key hole which made it extremely difficult to get in. We had to ask a passing staff to help us. (my cousin and her husband got key cards that were deactivated before the end of their stay. They had to go back and forth several times with reception, which made us late to our scheduled excursion. Not to mention all the other negative experiences the rest of my family went through. There are so many!! We had 6 rooms in total)2. When we finally made it into the room, we found that EVERYTHING was either was gross, old, not working, or falling apart. We found that the bedroom with the 2 beds was full of bugs/ants. We called the reception who sent someone to patch some holes and change the sheets, but we still saw ants crawling all over the walls so we ended up pulling the beds away from the wall so they wouldn't crawl on the beds again. 3. The living room TV seemed like it was hanging by a thread (i told my family DO NOT TOUCH IT!! I was afraid it would fall off the wall)4. There was still hair in the bathrooms, the counters were dirty, the blender was ABSOLUTELY DISGUSTING (not that i was going to use it, but still) We ended up getting cleaning products to clean the entire apartment so we could clean to our comfort.5. LAST AND CERTAINLY NOT LEAST, WE WOKE UP TO OUR DOOR BEING CRACKED OPEN!!!! HUGE SAFETY CONCERN!!!

Beautiful location and resort. private beach and lovely pool. Super restaurant. Not good if you have restricted movement as the apartments are set on a steep incline. A great workout for your legs to get to the pool / restaurant etc, We had a great time there.

The apartment is good, the view is beautiful, everything clean and in its place

They don't have beach towels and the lock was decoded and we had to go up to reception

THE LOCATION AND FACILITIES ARE EXCELLENT, THE VIEW IS AMAZING AND THE STAFF VERY RESPONSIVE

THE APARTMENT NEEDS A LOT OF MAINTENANCE, ONE TOILET DIDN’T WORK, THE AC WAS TURNED OFF WHEN WE GOT THERE AND THERE WAS HUMIDITY SMELL. THE PLACE NEEDS A DEEP CLEAN AND MAINTENANCE AND THE OWNER COULD AT LEAST LEAVE SOME CLEANING PRODUCTS AND A DISH TOWEL FOR GUEST TO USE DURING THEIR STAY AS A MINIMUM. THE WASHER AND DRYER ARE SUPER OLD AND WE DIDN’T EVEN TRY TO OPERATE THEM.

AptViewsPoolsRestaurantService!

Location was great. Beautiful accommodations.

Walk to the beach is a LONG WAY—steep roads and stairs. But we drove to other beaches close by so it worked for us.

The location and viewsThe bartender Luz and staff were great

Some appliances didn’t work properly,

Near everything. Most important it's on reception people speak English. Wonderful view exactly sunrise and sunset

Spanish menu at restaurant ( it's easy make one copy for English speaking customer)

It just a very beautiful property. We really enjoy our stay.

From the guards at the front gate to Juan the guard on the private beach. Everyone was so beautiful. The front desk wa very helpful in evaluating we needed.

Location , view was awesome. Ocean sound lovely

Poor tv set , au conditioning control not working properly

Terrible experience!!!

From the beginning to the end, we encountered issues with this property. Lack of water, clogged kitchen pipes, leakage of dirty water from the clogged pipes, issues with the internet, lack of accurate information at reception and overall, very poor maintenance of the apartment. In addition, the apartment that was given to us is not the same as in the pictures. Definitely not worth the price paid.Specifically, during our entire stay we had no water except for very limited time each day. This is not acceptable in a beach house, where people need to shower after the beach and need to keep fresh and hydrated. We could also not wash dishes when necessary and consequently cooking and serving meals was also an issue. This issue was also worsened by the fact that Reception has given us wrong information at arrival, saying that the issue would be fixed by the morning the next day, which did not allow us to prepare for this situation. It is not acceptable that a property in this region of the country has no water reservoirs and/or does not take measures to prevent this type of issue and alert its visitors with accurate information. We had to call maintenance a at least three times during our stay of two nights for the other issues. This is not acceptable for a holiday destination where people should be relaxing. I have been a customer of Booking.com for many years and have never had a situation like this. I do not recommend this place.

Everything very relaxing great staff from security to house keeping. Convince to travel to many locals shops and grocery. At the reception they were very welcoming and I have to give my ?????to Elvis he is very well informed and professional, just because staff like him and many other in the location I will definitely will come back and will recommended to many of my frequent travelers friends. Thank you again.

I really can't said, I like everything, it was just better than I expected

Sea front location, beautiful views

Appartment poorly equiped, old unfunctional furniture, the appartment buildings are in very bad condition ( not like on pictures at all!), horriboe smell from waste arround the terrase, mold in all the room od the appartment, weak wi-fi connection, noise from surrounding appartments, many mosquitos, cockroaches, poor dinning,

Seriously we didn't like a single thing about this place.DO NOT STAY HERE! This place is scary—unsanitary and Unsafe conditions. Everything is broken, really smelly, and dirty. This place should be closed, demolished, and built out from scratch again. It is a truly terrible place. One of the worst places we have ever been to. We didn't expect much, judging by the photos, yet still, we were shocked to see the condition once we arrived. If we could, we wouldn't stay a single night in here. This place should be closed, demolished, and built from scratch again. The hotel was built in 2009 but is so rundown it is hard to believe it wasn't built in the 50ties. It is unbelievably dirty. We were disgusted with it. It was repulsing to touch anything!

The mattress, the furniture, the walls, the amenities, the facilities, everything was completely rundown. The mattresses were seriously falling apart and had old bugs stuck to them. The shower floods the entire bathroom, and the water gets to the bedroom.There are no blinds/shutters/blackout curtains whatsoever for a good night's rest! Zero!!! And there are a lot of "street lamps" shining straight right into the bedrooms.The patio glass doors are broken and won't close completely, giving the mosquitoes the way in. In addition, there are nails in the frames, and when the locks are supposed to be to keep the door together. Also, the main doors wouldn't close. We felt really insecure having to spend a night there and then leaving our possessions in there. Our daughter refused to sleep alone in her room. Everything was chipped, ruined, moss-grown, or simply not working.The bathroom stunk of sewage, and thy odor got to the bedrooms. The outdated AC worked only for the first few hours and then stopped. Also, you don't know the set temperature. Finally, it was loud and uncontrollable - either on or off, with nothing in between. The reading lamps didn't work. The TV was super small, but it didn't matter, because it didn't work! Many outlets didn't work and had dangerously loose cables sticking out from the outlets. The pool was nasty, dirty, old, with loud music, and smelled of marihuana.The beach was tiny and wild, and the stairs to get to the beach were really scary and not meant for kids or older adults. The restaurant was awful. Not a single tasty dish on the menu. The location is terrible: steep stairs everywhere, not for kids, not for anyone with health issues; it's in the middle of nowhere - no restaurants, no grocery shops, no endless sandy beach to walk, just this tiny stretch of some brownish/yellowish sand.

The view from the property is espectacular and frankly I think they rely on that knowing people will be so happy to see this piece of paradise on earth. The private beach is nice through there are so many beautiful public beaches in the area that that is not a reason to stay there. if you decide to come bring: eye masks in case you want to sleep in as window shutters may not work, dishwasher detergent, enough clothes so you don’t have to use their washer, food items, be prepared for lots of stairs and no handicap access.

nothing works properly anywhere and no one seems to be responsive nor helpful. our washer didn’t have water, our shutters didn’t work, the fridge leaked, one AC was warm. we called and they kept us waiting. when they finally came they didn’t know how to fix things told us they’d be right back and never returned.

I loved everything about Xeliter Vista Mare the villa was awesome very spacious and clean. The balcony was huge and amazing with a breath taking views. The restaurant on site was great the food was awesome a little pricey but good. The card system did not work at the restaurant so I had. To use all my cash.

They do not have an ATM on site I had to drive about 6 minutes to get to an ATM. They need to add one in their resort in the restaurant area. If the verifone card system would have worked we would have ate in the restaurant more often. So this is not an all inclusive resort like many others here however I had to pay extra for my nephews that at the last minute wanted to go with me I had a three bedroom apartment. The charges me an extra $300 dollars for them for the three nights for this reason I will not be back because it was not an all inclusive resort I paid for a villa that we clearly all fit. That was disappointing.

location and the view was AMAZING! The security team was always checking on us.

the only problem with the property was the sliding door were not maintain hard to open and close and some of them didn’t have lock. the half bath sink was broken or let’s said loose.