Hyatt Ziva Cap Cana

I liked the vibe, the decor and the location!

The food choices and quality (especially of the buffet) could have been better. The staff was not very friendly or helpful. Most times that we asked a question, we were told "I don't know" or "that's not available right now."

I like the atention of the m

Very beautiful, neat and clean

Too much sea weeds

Beautiful beach and all types of activities.

Service and trestraunts.

Food is excellent, staff is very attentive and always has a smile. Bed was soooo confortable and you can go from ziva to zilara no restrictions

Hotel is small, not many atractive activities for me

Everything! The staff was super friendly, the room was great, plenty of choices of restaurants and things to do for the whole family. The gym is amazing, the beach and the pool were wonderful. We will be back!

Sometimes the wait for restaurants was long as no reservations were possible (even for Club members) but we could order to the room which was great!

There was a lot to do for the kids. The property felt grand and spacious and even though they were at capacity it didn’t feel crowded

The Italian and the Asian restaurants could use an overhaul. The food there was lacking.

The size of the suite but costly

The Buffet was in fact the best food that was ok, all other restaurants were a disappointment. The wine menu was so expensive.

It was very clean and well maintained. It never seemed crowded even though the resort was at full capacity.

The food was just ok for our family.

Everything was great from beginning to end. from the customer service, to the food, location, decor, drinks, views etcElvin was a great host. such a bubbly and welcoming person.

Nothing bad to say about this place. even when it rained, we were still about to find activities to do on the resort and after a while everyone just got in the pool

Friendly staff - Aldo was great and very helpful on the beach

Clean and great customer service done by employees.

No music or late entertainment after the shows

I liked the beach. It's Juanillo Beach. Clean beach, white and fine sand. It's properly taken care of.

Variety of food is limited. Only three restaurants to visit and La Chinola needs to rethink their menu, and maybe add some Air Conditioning. My entire family was burning by the heat of the place.

The breakfast options were amazing—great food in every aspect.

the resort cosmetic bottles in the shower. Very restrictive and hard to pump, shower gel, shampoo etc.

Despite the variety of buffet items the breakfast was repetitive- five days was too long.

Dio was very courteous. The hotel facilities were excellent. House keeping was great too. Evening events were great. The food was great. Overall, it was a great trip and I would recommend it to others.

Unfortunately, there was construction on our floor (3rd), which made us have to go up/down a floor to get around it. With two toddlers and 1 baby, it made it a little more cumbersome to go to and from the room. Lots of flies, which making eating outside a bit challenging.We tried two nights to have hibachi at Tempest and were not able to due to lack of a chefs and lack of seating. On the second night, we went at 6pm with two hibachi tables full. We were told it would take 1.5 hours to wait for a table, when the rest of the restaurant was empty. We understand that it is tough to schedule these chefs with this skill. It was just a little bit of a let down.This is just candid feedback. We very much enjoyed our stay and would love to return again someday!

I liked the everything was very accessible, clean and the staff was great

I did not like that we couldn’t stay at a swim up with the kids. The food at the buffet was not so great and did not like to have people serve the food for you at the buffet

Buffet choices were ample.

Buffet food was either cold or over cooked. Best option is the “made to order” stations.

Stunning location and very clean

The service left a lot to be desired. A few times it required multiple follow ups to get what we asked for and what was included in the club service.

Beautiful hotel, comfortable room with a stunning view, big gym, amazing beach area with all facilities, large swimming pool, nice aqua park area, good variety of restaurants( especially Asian restaurant and buffet)

Lack of food options for babies, unimpressive desserts intorms of tase, slow service, irregular room cleaning service. Also me and my family had food poisoning which made us use a very expensive medical services at the hotel.