Home2 Suites by Hilton Houston Webster

Conveniently located near a variety of recreational sites like NASA space center, numerous parks and outdoor activities.

Breakfast served was not great. Rubbery Bacon, overcooked/undercooked sausage, crescent's were dry and hard.

Size of room Location Quantity and Quality of Breakfast Hospitality of Staff

It took a while before the shower got hot.

Staff was friendly and accomodating

Hotel is old, needs to be refreshed. Did not have the same COVID cleaning standards as other Hilton properties.

This hotel has the most comfortable bed & pillows. The rooms are spacious and the showers are great. It feels like a 2nd home. I have stayed in far less rooms & paid a lot more money. Thank you for being luxurious AND affordable. I have stayed here twice.

There were people smoking in front of the hotel doors. Yuck!

location

It was 3 people in my room but they only gave us towels for two people, and the hotel is full of roaches.

staff was very welcoming, helpful and friendly.

The room was really clean, and the concept was very modern.

I felt like it was a little misleading to have a picture of an indoor pool and to start off the description with “ pool available through all seasons”. It made it seem like they had an indoor pool. It did not.

Staff

Room had smell from bad cle Among supplies

Cleanliness

The handles of office chair in rm 421 was damaged

Low water pressure and no hot water in th shower.

The kitchen

Completely booked, cancelled my reservation

Room was equipped with everything I'd need to cook a meal, except for a cooktop.

Clean

Low on staff

The room was cleaned @

The breakfast need to be more kinds food for choosing that will be best.

No bathtub.

I can honestly say that I liked everything about the hotel.

I cannot think of anything that I did not like about this hotel.

Overall, the breakfast was fine, The attendant kept things clean and orderly. However, the sausage patty was too spicy, and the bacon is served in clumps, which can be wasteful if someone only wanted a couple of slices. Consider making some salt/pepper/sugar packets available for guests who take food back to their rooms.

The shower curtain is too short, and the bathroom floor gets wet when running the shower with the curtain closed, of course.. The soap gets stuck to the soap dish which makes it hard to use without getting soap under your fingernails when prying the soap out of the dish..Consider putting a hook on the inside of the bathroom door to hang a robe, etc.

They did not have the room I booked. They over booked. I had to look for a different hotel at 7pm with small children. After a 6 hr drive.

The front desk folks were very friendly and welcoming.

The rooms smelled like mold/mildew. Even my husband noticed it and he rarely notices this kind of thing. I have allergies and asthma. It was a miserable 3 nights. I had to take Benadryl every night just to manage the symptoms.