Hyatt Vacation Club at Wild Oak Ranch

I’d like a refund. We did not stay here. There were 30-40 washer and dryers throughout the hallways and parking lot. Couldn’t access our room after unloading. Walked into room and there were maintenance workers.

This hotel had a lazy river and pool that was enjoyable

credit card machine not working

The room and amenities were great

Amenities (water slides) were randomly shut down during normal hours. When asked about this, we were told that it was due to a staffing issue. We had planned a fun evening on the slides and were told we couldn't. Very dissapointing.

It is very family friendly, great room size. Staff was always helpful.

Only down side the playground was closed.

Friendly staff and pretty grounds.

Room was not the one pictured. We had lunch at JB on the property and my husband's second drink was full of ants (didn't notice until he was done since it was pepsi). Only comped the soda and cheapest meal. Very surprising for being served ants...

We loved the villa style accommodations

We were very unhappy with the checkout

Grounds were kept nicely. Very kid friendly.

The size of the room

Hospitality and customer service was equivalent to the price paid

The amenities are great however everything closes so early you must go for two days.

Everything closes by 6.

The accommodations

The cost

The amenities, staff, location.

Noting really

Don't like to cancel people reservations will still charge your account in don't accept the cancel fee at all..Lies about the activities for the kids..Don't come in clean the rooms until you ask

nearly nothing rather than lobby design and fire pitch

From the very beginning, the check-in experience was confusing and inefficient. Although multiple papers were handed to me, the information provided was not communicated in a clear or practical manner. As a result, I was left without a proper understanding of basic hotel logistics. For example, obtaining pool towels required nearly 30 minutes of walking around the hotel, followed by returning to the lobby, only to be told that the towels were located elsewhere. There was no signage or prior explanation, and this information should have been clearly communicated at check-in.In addition, restaurant operations were poorly communicated. Restaurants close very early, which was not clearly stated. More importantly, I was explicitly informed that the restaurant would be serving breakfast on the weekend; however, when I arrived at the restaurant the following morning, it was closed. This discrepancy was only discovered after physically going to the restaurant.Regarding housekeeping, my room was not cleaned on the first day of my stay and was only serviced on the second day, without any prior notice or explanation.The heated pool was also misleadingly presented. The pool temperature does not adapt adequately to sudden drops in outdoor temperature. When the weather became significantly colder, the pool heating was insufficient, making it uncomfortable to use. Therefore, labeling the pool as “heated” creates an expectation that guests can comfortably swim regardless of weather conditions, which was not the case.Furthermore, many areas and facilities of the hotel were closed, with the explanation that this was due to the winter season. However, these closures were not disclosed in advance, which is critical information for guests when choosing accommodation. The steam room was open, while the sauna and changing rooms were closed, leaving no appropriate indoor space to change clothes. As a result, we were forced to change outdoors in approximately 24°F (-4°C) weather, wh

Nice

They had a whole sex party next door till 3 am. Hotel security came then SA PD and they still didn’t stop. I asked to change rooms at least and was denied. And the next day they said it was my fault for using a third party booking.

The staff was great!! They planned activities for the children. They decorated their golf carts and gave out treats to the children, for free!! The staff attitudes were excellent ?. There were plenty of activities offered daily for everyone ☺️. Everyone was happy to be there!! Keep up the great work!!

If they offered airport transportation. Some of the family had to pay for ubers or lyfts. The airport is about 45 minutes away. My only other complaints are the chipped paint on the floor of the outside, the culking in the shower( there was a gap/hole), the lazy river/pool needed cleaning, and JB's eatery should stay open until 9pm on the weekends

The room was big.

Not one person at that location for 3 days and 2 nights smiled. Staff walks by and no acknowledgment or smile or anything. If you need something from the front desk no one can bring it to you until housekeeping comes in. People park in the fire lane. What in the world would happen if there was a fire. They give you a card and check out towels for you at the pool and when you return them they just say “throw them over there”. So how do I know if I was credited for returning them. Your staff has no people skills. Go to other resorts and walk aand see how nice people are then walk around your property!

Pools and lazy River were great!!!Basketball/pickleball court was perfect for us.Parking was easy. Service was impeccable!The food at JBs was fair. My salad had no dressing and my husband’s po boy needed more remoulade. We had to go to Walmart for sunscreen and a football. We would’ve bought them there if they were available.

We heard the people in the room above us the entire time. It was difficult to sleep at night.

Great pool area and lazy river . Gas grills available for guests to use. The villa was very comfortable, spacious

Villas front bathroom had no lock on it , made it kind of awkward while in the bathroom, just hoping others in the house would knock before entering. We were disappointed that we could not have utilize the tables in the pool area ,for our dinner we cooked on the grill. It was a wonderful evening to do that.We were looking forward to sitting and relaxing while we enjoyed the steaks and watch the kids enjoy the pool .

The location was fantastic. The villas were extremely spacious (much more than the pictures let on)! While this is a timeshare property it seemed to have much better amenities than other time share properties I’ve visited . It’s a relaxing, comfortable stay. There were lifeguards at the pool and the resort activities were fun & engaging. We were able to book a wonderful dinner at Antler’s Lodge at their sister property and they were equally accommodating for our group of 21 children & adults. SeaWorld was an easy drive as well. We hope to return soon!

The shower heads are disappointing. I wish if hotels insisted on water governors they would at least put in removable handheld shower heads so that one can get the water to where the soap is.

Beautiful grounds and a heated pool facility was a nice bonus.

The restaurant food could certainly be better. I suspect they cater to families with kids a lot, but better offerings for the adults would be more in line with the rest of the quality of the facilities.