Holiday Inn Express San Antonio Sea World By IHG

Location and the professionalism and friendliness of the staff, from front desk to maintenance.

The employees was very nice.

Wet sheets on bed Took three days to get hand sanitizer how do you think Covid spreads

Nice staff , location it?s closed to many restaurants and stores.

The breakfast was awful. Eggs were nasty and coffe too. We only ate the muffins and cereal.

The room was not what was advertised. There was no separate sitting area. I picked this hotel specifically for that because we are a family of 5

Great location / safety excellent and slightly earlier checkin

Very friendly staff, very clean, close to everything.

The hotel its the worst hotel i ever stay on

The pool was super dirty and i rent the hotel to enjoy the pool with my kids and we don't even use it at all i have to take them with a friend of us to another hotel to use the pool because that was the only reason that i rent it so was a reel bad choice.

Location , space in room

There was not enough shampoo towels and the last day spider in bed

I loved everything! Great staff, really good breakfast, pool was open, i loved how spacious the room was and everyday my room was cleaned..

Nop

the two bedroom suite was great for our family,,,party if six.

Honestly everything was great, location, cleanness, great place.

The room was the cleanest part out of all the other spaces/areas of the hotel.

Cleanliness in all the other areas of the hotel, aside from the room, were not up to par. Some of the common areas were also outdated and/or not operational (i.e. pool, ice machine)

Located near restaurants and movies

Staff was not friendly. Room key had to be reset every time we used it. Cops were at the property twice of out of 2 days we were there. Rooms were outdated and the cleanliness of the overall hotel was poor. Pay a little more and stay elsewhere.

I loved how clean it was! The lighting in the room was awesome. The pillows and bed are very comfortable. The front desk clerk suggested where to park so we can be in the camera’s view.

Location.

After checking in and trying to get a nap, maid service came into my room for some reason. Later that night while I was sleeping, I was awoken by someone trying to break into my room. Looked like employee but did not open door bc of instructions on door.

Great location close by Sea World Area

Holiday inn express level but don't have refrigerator and microwave in the room ???

Great staff. Loved the USA Today. Welcomed me nicely. Very accomodating.

Location

1.Elevator wasn't work 2. Nobody clean the room 3. Some of the staff was very rude

Clean rooms, great beds and breakfast selection was very good.

There is only one elevator ... Place was very busy and had to wait for elevator multiple times.

easy to check in and out with friendly staff and clean atmosphere.

Close to restaurants

The room that we were in smelled like it had been wet previously which affected my allergies. Other than that everything else was nice.