Best Western Plus Genetti Wilkes Barre

Location & price. Scale. Hospitality. Coffee in room.

Disposables used at breakfast.

Free parking and functional windows

The included breakfast was lackluster. Not that many choices staff hover.

Kind staff and great breakfast!

I could smell smoke on some floors/areas

Friendly staff and location

The heater was quite noisy

The friendly staff.

There no more bar. But who could replace Michael?

everything location and well maintain and employees are very helpful

Room was very nice and big they gave us water in our fridge they had our rooom super clean and ready for us I loved it all

Only thing was there was spiders in the Coner of the room and the food in the hotel wasn¿t so good .

Great location for seeing a show at the Kirby Center. Staff was very welcoming. An older hotel, but it's clean and comfortable. Lots of breakfast choices in the morning. Would definitely stay here again.

What I liked best was the great buffet breakfast from a great   restaurant on their ground floor by Chef. But the free parking, free Wi-Fi, microwave and refrigerator were excellent as well. I have stayed here three times.

The pool is too small.

The breakfast accommodation. The food was great and the restaurant is beautiful. The staff was very friendly.

The room was a little small. It's a little pricey for the area.

Chef ULTIMATELY GREAT BKFAST.FRONT DESK OUTSTANDING COURTEOUS SERVICE.

Pool area needs updating.

Great location, friendly, helpful staff Great breakfast

Clean rooms, friendly staff, nice restaurant, complimentary breakfast was excellent, good amenities, and the location was perfect for our needs.

typical noisy heating/air conditioning unit.

I spent 7 weeks here as my son is in Pam Hospital. I am so thankful to all the staff for making me feel safe and at home as it was my first time away from home by myself and I was scared. The staff met all my needs and were kind and welcoming. Thank you!

Thank you so much for taking a stiutaion of a mom that was scared to be away and in another state on her own and making me feel safe and comfortable. I can't say enough about how wonderful this staff is. I will be returning soon to be near my son.

Staff was fantastic. Close to fun Pubs. Wonderful Bar and great deserts. Amazing, yes amazing free breakfast!!! Safe parking lot. Hotel site also safe. Very, very clean. Everyone, including guests were very kind. Beautiful decor. Stay here!

No sir re¿

Friendly staff made me feel welcome and safe. Took care of any needs I might have. Exceptional continental breakfast. Very clean. My stay for this survey was 28 days with 21 more days booked. I felt blessed and thankful for the kindness everyone showed me

No, there was not.

The staff was very friendly and accommodating. The staff in the restaurant was excellent & was exceptional. Very entertaining and friendly. The cook was equally friendly explained exactly what he cooks and how he prepares his dinners. Good food!

The staff was friendly and helpful. They corrected our bill when we told them we had two adults and two children. The breakfast was excellent with lots of options.

The AC in our room was incredibly loud each time it cycled on. We had to turn it off to sleep. Additionally, the noise level outside our room was awful. I could even hear the manager when he came up after midnight to tell other guest they were too loud.

Room was spotlessly clean. Breakfast was terrific!

The AC unit was extremely loud! Made it hard to sleep

Proximity key cards were nice. Bar in the lobby was decent.

I booked the hotel because of the included breakfast. Found out not til 630am so no good. Then they changed the time to 6am. They posted signs everywhere, but apparently the cooks didn't want to work earlier and breakfast did not happen at 6, disappointed