Candlewood Suites Cleveland South - Independence By IHG

Newer, dog friendly, was so nice. Beds and pillows were great, it was quiet. Felt safe.

There was a weird smell, like dyer sheets mixed with hot air in the hallway by the washer/dryer. I didn’t smell in the room and didn’t bother me. I’m sure some folks would be offended.

I used the stay to rehab from surgery and it was a perfect solution. The facility is clean, quiet and provides enough extras to make the stay comfortable. The staff was helpful and accommodating. The other support staff staff were excellent also.

The room was clean and modern. My bed was extremely comfortable and it was great having a kitchen to prepare and reheat meals. Staff were welcoming, friendly and helpful. I would certainly stay here again.

The Lobby entrance is in a bizarre location and a bit far from the bulk of available parking, but don¿t let that be a deal breaker because it wasn¿t that big of a deal.

It was very quiet, no slamming doors or loud people. I loved the kitchen option, bathroom & amenities were nice. The lighting in tge bathroom was good. Convenient location for me.

The stool seat was very loose & needs replaced.

Hotel and staff was great nice clean pool area had a lot of wet towels around but pool was heated

Heat wasn¿t even working in the original room I was booked in. Was able to change rooms, only to find the room had mousetraps set in various places. Filthy behind the fridge, other places clean. Left. Will never stay again.

New and modern

Could hear guy in room next door talking on phone 2 nights in a row. Also could hear him snoring. Walls need sound proofed!

Clean

Been there for a while still haven¿t got housekeeping service because they said I checked in an out

Nice set up, great shower. Conveniently located and staff was very nice. Generally seemed clean and well maintained.

Grout was dirty and the toilet was extremely loud. Also it was a long way from the parking lot to the hotel entrance and it was really dark and a little scary. They needed a little more lighting.

Off the main road, parking was free, close to highway

Even though the room appeared clean, it wasn’t the cleanest. The floor was very sticky, food crumbs under the desk, and a lot of stains on the towels.

We knew that we would find good lodgings at Candlewood when another booking fell through.

The only real issue was the confusion of being near another hotel and a conference area. Parking was not as easy.

Location, convenience, beautiful room

Location and kitchenette

No breakfast service

The suite had a lot of space. Very clean, comfortable.

Front desk lady was a little rude and spoke fast. For 580 bucks no breakfast included in the rate.

Clean. Very helpful and friendly staff. Very comfortable

The price

Candlewood Suites was a very quiet hotel. The hotel didn't seem too busy at all and didn't seem to have alot of visitors. The bed was very comfortable and made for a relaxing and pleasant sleeping night. We have stayed in Independence before so the area is always nice and has plenty of restaurants to choose from and isn't too far from any major attractions.

Minor- upon arrival noticed that a pillow was dirty. Went to front desk and asked for a new one and it wasn't a issue. The hotel is in a weird spot so the views aren't amazing or anything great. We stayed on 2nd floor and our view was the building AC units. Lastly when I think of "suite" hotels I think of a large room that has a separate living room area from the bedroom area. I don't know why it is called a suite maybe cause of the kitchen area. The room isn't a suite at all but still a very nice room. The bathroom is large and nice walk in shower. Overall we would stay again if necessary but may not be the first overall choice.

very clean, nice location and friendly staff.

everything was great no complaints

I love the kitchen in room! Great place to store snacks and expanded meal options. My check in process was easy enough. Lots of channels to watch. The lobby is very nice and the water pressure in the shower and sink is great.

The hotel staff seemed mostly unavailable and not very welcoming. While my personal check in was pleasant, I witnessed another guest’s encounter with the staff and she was not very pleasant. The guest had a lengthy question and the attendant seemed to be frustrated and impatient. My check out process was annoying. The staff attempted to run my card a second time at check after I had explained I paid when i arrived 3 days prior. The was a break down in communication and instead of attempting to Deescalate the situation, the gentleman attendant became condensing and passive aggressive. I get things happen but this staff really needs to step up their customer service. Simple pleasantries go a long way. No one asked about my stay, just very transactional encounters.The issue was finally resolved but when I walked away from the desk I could here then speaking negatively about me. It just seemed petty over all. As far as the room, it was mostly clean but there were a pack of condoms ( un opened) left over in one of drawers ( I’m glad the previous guests practiced safe sex lol) and the cup holders on the desk was not thoroughly cleaned. It was good but could have been better especially for the price. The position of the hotel is awkward so my second floor view was the roof of the conference center and the hvac unit for the whole building. The walls were thin so I could hear other guests and activities from the conference room I was behind. I also think it’s odd that the rooms aren’t clean and you have to ask for fresh towels while it was nice to be notified it’s just comes off a little lazy. The bed was ok the pillows were meh. I’ve had better and won’t be back.The location and parking were also awkward, had I not checked out the hotel in advanced I would be very confused.

Clean, spacious, quiet room

Nothing!

The room and hotel were very clean. The kitchenette was very usable.

It’s difficult to drive up to the office and turn around because of the small area. Very little parking close to the front. There was no breakfast available because of a conference in the Holiday Inn which is connected. They even ran out of regular coffee in the lobby one morning, with none available.