Dunhill Hotel

The staff, went out of their way to assist us with our reservation. Sole and Sylvester took good care of us. Hotel was beautiful and restaurant was great!

I didn’t like the fact Booking.com did NOT process our CONFIRMED reservation!

I love how this hotel has the classic, traditional, 1920s vibe but yet also feels modern, especially the rooms with the updated showers. The views are beautiful. The parking is easy and close.

The mattress was much too firm, which caused me to have back pain. Also, I called the front desk and asked if they could provide a wine bottle opener, and they were unable to. I feel like for the price as well as the type of establishment, something like that should be a request they can fill.

The hotel is beautiful. It's iconic. Location is perfect!

The staff. Rude, unprofessional, and failed to hold themselves accountable for a mistake they made. My room was canceled after the hotel over sold the rooms. I didn't receive a cancelation email, I received a confirmation email. With a confirmation, I should have had a room. I went to check in; there was no room. The staff member had a "too bad" attitude. He refused to get the manager and offered no assistance in helping to find another room or place to stay. I asked the staff member if I have a confirmation why was he not doing his best to ensure I had a room. The staff member looked me up and down and down his nose and said, "I don't have any rooms for you." I had just driven several hours to get to Charlotte, and I was exhausted, only to have to leave and hope I find another hotel. I did, and I told them what had happened. They were not surprised. Apparently, this individual staff member at The Dunhill doesn't like white females. That's just awful.Horrible service!

The location was good. Near many attractions and restaurants.

The room was old. The air conditioner was so loud it was impossible to sleep. Eve thing just seemed worn out looking. It also seems that the room was not properly cleaned as there were times left over by previous guest.

The location was good, I liked the history of the hotel, loved the restaurant, and that it was a boutique hotel.

No hot water on the last day of our trip, the cleaning staff did not clean to satisfaction. There was trash left in the room from the previous guest and they never took out used glasses. The level of outside noise was very high especially on the weekends.

The hotel location was great. The staff were all pleasant and professional.

- The bed was too soft for my taste. -The room was dusty- I sneezed every time I entered the room. Turning on the air conditioning only made it worse. - There was no refrigerator in the room. -There was no ice machine in the hotel. -Glad to checkou

Very nice location. Friendly staff. Charming atmosphere

LOVED THIS HOTEL!! the desk clerk, came down the street and rescued me after I got turned around and even pushed my suitcase to the hotel,a block or more. Refused tip. Hotel is quaint,clean & restaurant,bar staff AMAZING. Definitely will be back

Not at all.

The staff were friendly and welcoming. The location made it perfect for going to the music factory and exploring uptown. It's an ideal hotel for a weekend in the city!

Being that it's historic, the hotel is obviously older. The tub/shower knob was a little stiff and took some effort. I also had a room across from the elevators and could hear when people came and went. None of it was surprising.

Clean,great location and friendly staff.