Home2 Suites by Hilton Charlotte I-77 Tyvola Rd

The bed the way the room was arranged

The shower was cold and they had to walk you up to get into the room every time you left it and the staff didn't know how to handle online bookings was charged 3 times for the same night

Staff was GREAT, FRIEDLY, and FUN.

I wish the front smoking area was covered to protect from the rain and had fans to circulate the air during the hot months.

The tranquility and quietness.

At 1st we were placed in a room that the carpet was wet and was super humid. Everything including our bags and clothes felt damp. The front desk clerk quickly worked to fix this the next day.

The staff was good

Hotel room was dirty, the juice machine for breakfast was broke, the pool was closed, and the fire alarm went off at 8 in the morning for no reason. Hotel was not worth the $160 a night we paid. Ridiculous.

The large rooms, good location.

We booked this specifically for location and that the fact it had an indoor pool. Most nearby hotels had only outdoor pools. When we got there of course it was closed for maintenance. Two unhappy kids!!

Clean, simple and nice staff.

The breakfast needs work. Was overcooked and stale bread. Coffee wasn't bad.

el cafe,

Ellos cobraron a mi tarjeta un servicio de $ 153.28 dolares. Conociendo que YA tenian una confirmacion por el app de ustedes, y habia habia pagado esa niche de hotel. Ademas de mucho timempo a la espera para que entregaran la habitacion.

The night lady at the front desk was so disrespectful.I had my son with me and he has Artiusm.She called my room and told me I need to calm down.so l tell her I have a Articulate son and she said you need to calm him down or she was going to put us out.

It was completely horrible. We had to leave because the rooms were wide open when we got upstairs as if someone had been the rooms. On two occasions after she changed the rooms. Entry way floor was dirty! Dirty rag left on the sink. We left instantly!!!

Everything! Please refund my money!!!

Besides the executive housekeeper there was nothing to like about this hotel.

First room was not ready then given room with no a/c, phone didn't work, power outage on Wednesday left elevators down until Friday. The pool and breakfast was not available either.

I did not like that they advertised they served hot breakfast and had a pool but when I arrived there was no breakfast and no pool. The room was terrible. I ended up checking out and requesting a refund.

Good room lay out, clean, warm pool area

I had trouble with my virtual key almost every day. At times I couldn¿t get into my room or access other doors such as the pool or lobby. When I received a key from the hotel, after a day, that key stopped working too.

Clerk couldn't make. Took me 2 room. elevator lobby on 2d floor under construction. Equipment and broken cement floor & room lights didnt work. 3d floor elevator lobby the same condition. Very loud party happening. Booked new room at Drury and left.

elevator lobby's under construction, lights not working in rooms, parties happening on the floor. Even the halls were scuffed and damaged. Renovate the hotel is good but not on floors you are taking guests.

THE STAFF WAS VERY NICE. ALSO IT WAS IN A QUIET SETTING.

POOL HAD DIRT PILE UP ON THE BOTTOM AND WATER SEEMED TO BE COLD.

Mother Daughter staff at front desk were very pleasant and professional

I did like everything about the hotel. But i wished i would've requested more pillows. I recently has surgery

When we were finally given the correct room with working a/c, the room was nice. The lobby was nice and the hotel is in a great location.

Staff from the front desk was rude. We were given a smoking room first (we selected non-smoking), then were transferred to a room with no working a/c. We stayed for one night and were given a total of 3 different rooms.

The hotel was very nice and clean the staff was very helpful in helping me resolve a issue with my reservations which meant a lot to me that they were professional and that they cared.

I didn't like my service from there home headquarters which I was told was Hilton they were rude and totally non helpful and concerned whether or not my problem got resolved or not I was very disappointed in dealing with them

That I have some place to stay

The cleanliness of the room look like my bed someone slept in it before I got there I had a bad experience overall

Indoor pool kitchen in room

The front desk service was not good, and cockroaches were seen in the room.