Element by Marriott Charlotte Uptown

Friendly helpful staff

Noise from the traffic on the highway outside. Barn doors on the bathrooms are the worst, lacks privacy.

so clean, great breakfast, staff friendly. Rated a bit low only because of our experience on the last day with the valet parking.

We paid $42 a day for valet parking and on the last day, we had to run and get the car ourselves (not even knowing where it was). Then, we had to pay $45 to get out of the parking garage because the pass key they gave us didn't work.

Staff was great. Very helpful

No directory for restaurants or menus for room service.

It is new and nice layout

Lack of staff and help to render issues and check people in. 30 minutes to check in and no one at the front desk. 45 min to retrieve vehicle.

Water outage was a little inconvenient

Location and the pri

The light switches were not by the bed. You had to get up to turn off the lights.

The location for me ,to the Bank of America stadium, was the ideal location. We were able to valet park our car, then walk everywhere we needed to go! The hotel was exceptionally clean, the rooms were well appointed and we even got great dinner suggestions from the front desk staff upon arrival! Great service!

I couldn’t stay longer…

I DID NOT GET TO STAY !!

I BOOKED ONLINE ON HIGHWAY 15 minutes PRIOR TO ARRIVAL BY CHOOSING A HOTEL NEAR BANK OF AMERICA STADIUM...ONCE I ARRIVED, FRONT DESK RECEPTIONIST TOLD ME THE HOTEL WAS BOOKED AND NO MORE ROOMS AVAILABLE. SHE LOOKED INTO COMPUTER SYSTEM STATING SHE DID NOT SEE MY RESERVATION AS WELL. I ASKED HER WHY IS IT STILL SHOWING VACANT ONLINE AND SHE STATED IT HAD NOT BEEN UPDATED WITH "BOOKING.COM" YET. I WAS CHARGED ANYHOW NOW DISPUTING MY STAY. RECEPTIONIST TOLD ME TO CHECK ACROSS ALLY WAY TO HOME 2 SUITES BECAUSE THEY STILL HAD VACANCIES. OBVIOUSLY SHE HAD BEEN IN TOUCH W/ THEM. I DID, RESERVED 1 OF LAST 2 ROOMS RECEPTIONIST STATED HAD AND MY OVERNIGHT STAY WAS WITH HOME 2 SUITES BY HILTON RIGHT ACROSS BACK BREEZEWAY AND I HAVE RECEIPT W/EXACT SAME DATE OF OVERNIGHT STAY....I WAS JUST WANTING TO GO TO PANTHERS GAME AND RESERVED A ROOM FOR 1 NIGHT, ENDED UP AT HOMES 2 SUITE BUT NOW BEING CHARGED BY YOUR HOTEL !!!

Wonderful location, about a 15 minute walk from Bank of America stadium and lots of other bars and restaurants nearby. The pricing was very fair as well

I don’t get use this reservation. The hotel didn’t even have a record of my confirmation number. I had to pay out of pocket for my actual stay. The customer service from this booking agency has been horrendous & and I will be posting online about this experience. Ignoring requests or using trash Ai isn’t going to win you good reviews.

Everything

The facility was presentable, nice & clean the staff was very welcoming & helpful

I have no complaints about the property

Clean and friendly staff

Paying for parking twice

Nice furniture, great use of the space to make it feel roomy. Reduced parking rate for the shared parking deck. The staff were all very helpful and friendly. The price was very adorable for the area.

Parking deck was overcrowsed and had a lot of alcohol bottle in it but not directly the responsibility of the hotel. The wait for the elevator in the deck was very slow.

Tragic

Never knew there was a bedtime placed on when I could get my hotel room. Unbelievable that I have to frantically search for a replacement room at 4 in the morning because I’m turned away without a room even though I reserved and even CALLED TO CHECK. Took my money and didn’t even stay in the room, never using this app or that hotel again, if anyone real even reads this have a nice day.

The room & amenities are nice. I personally like the little kitchenette, super convenient. Beds & pillows are comfy.

The location is extremely hard to find. The parking is a nightmare. After returning to the hotel after an event, the 2 hotel parking floors were completely full. When you pay for the hotel & then have to pay $35/day for parking with no parking it’s quite aggravating. The night auditor was nice, he told me how to get past the 2 hotel floors (3&4) of the parking garage but then had to go all the way up to the secluded 9th floor parking deck. A little sketchy feeling for a single woman walking alone.

I DID NOT GET TO...

I BOOKED ONLINE ON HIGHWAY 15 minutes PRIOR TO ARRIVAL BY CHOOSING A HOTEL NEAR BANK OF AMERICA STADIUM...ONCE I ARRIVED, FRONT DESK RECEPTIONIST TOLD ME THE HOTEL WAS BOOKED AND NO MORE ROOMS AVAILABLE. SHE LOOKED INTO COMPUTER SYSTEM STATING SHE DID NOT SEE MY RESERVATION AS WELL. I ASKED HER WHY IS IT STILL SHOWING VACANT ONLINE AND SHE STATED IT HAD NOT BEEN UPDATED WITH "BOOKING.COM" YET. I WAS CHARGED ANYHOW NOW DISPUTING MY STAY. RECEPTIONIST TOLD ME TO CHECK ACROSS ALLY WAY TO HOME 2 SUITES BECAUSE THEY STILL HAD VACANCIES. OBVIOUSLY SHE HAD BEEN IN TOUCH W/ THEM. I DID, RESERVED 1 OF LAST 2 ROOMS RECEPTIONIST STATED HAD AND MY OVERNIGHT STAY WAS WITH HOME 2 SUITES BY HILTON RIGHT ACROSS BACK BREEZEWAY AND I HAVE RECEIPT W/EXACT SAME DATE OF OVERNIGHT STAY....I WAS JUST WANTING TO GO TO PANTHERS GAME AND RESERVED A ROOM FOR 1 NIGHT, ENDED UP AT HOMES 2 SUITE BUT NOW BEING CHARGED BY YOUR HOTEL !!!

Very clean, shower is huge

Not enough breakfast choices

I like the rooms the bathrooms the breakfast was amazing and staff was cool room was cozy and very comfortable

The only thing I did not like at all was the parking it was absolutely horrible, my husband and I had a late night dinner reservation and literally had to ride around the parking deck for about 30-45 minutes to wait to see if someone would leave so we could park and it was supposed to be $35 but ended up paying $45 for parking , I would have given it a perfect 10 if it wasn’t for the parking

Friendly staffClean room Good bed size

WAY too loud being next to the motorwayMultiple bright lights at night that can’t be turned off, the microwave clock and what I assume is a fire alarm that flashes every minute or so, so it’s impossible to sleep without a sleep mask

Very pretty and clean! Loved the area overall and that parking was next to the hotel, as well as validated. It was in walking distance to the venue for our concert.