SpringHill Suites by Marriott Charlotte Airport Lake Pointe

The hotel was beautiful

The breakfast service was horrible! For what I expected.. the juice has some slim coming out when you poured a drink..

New Hotel, close to family

Pillows were horrible, We had to pay $10 each day for parking, for both cars

Very comfortable room, the breakfast was very tasty and the breakfast staff was very hospitable.

I was not expecting to have to pay for parking at this hotel.

Clean and comfortable, nothing particularly special.

Not even a water bottle in the rooms, and charged $3.25 for one from front desk. Even a high end Westin (also Marriott branded) provides unlimited free water bottles.

The location is what I needed.

Lack of WiFi Despite asking for housekeeping, no one showed up Shower dripped

Good location to the high way and kings dominion.

No hot water for the night after spending time all day out in heat.

Location

Parking fee $11 a day

Fairly new.

Left before breakfast We had a trundle bed for my grandson but there was no sheet to cover the bed wso we took the cover from one of the bed not happen about that but maybe they did know that we were going to use it

not a thing

I like the outside of the property and the inside how it was set up.

I did not like the property to close to a train crossing and are room was right next to it.

We loved the entire room. The bathroom was amazing. The staff was so nice. We were there to pick up our son who's was visiting from the Navy, his plane kept getting delayed. They had a key ready for him at the desk and went to pick him up after 2 a.m. from the airport. They went above and beyond in my opinion.

Nothing, everything was wonderful.

It seemed clean

AC in room was so loud and would not turn off, bathmat was dirty and the breakfast was terrible. Absolutely not worth the money

Had to pay to park at hotrl. Someone broke in to car. Hotel says noy their problem

Very clean friendly staff

You have to pay to park there

It was nice, it has a pool , and the staff was sweet !

Having to pay for the parking ! If i booked a room why am I paying for a parking ? And you have 0 options because if you don’t want to pay where are you going to park ???

The property was clean and the room was very nice.

Having to pay for short term parking.

Night shift Staff were very friendly when I checked in late. The room was way better than I expected. Very clean and very spacious. Bathroom was very clean. Staff were very helpful and quick when I asked for extra pillow and blankets. Thank you to the ladies who checked me in that night and were friendly and helpful!

Breakfast could’ve had more protein options but overall good.

Clean and quiet

Not as close to the airport as we would like

Parking for trip, clean, nice room.

Breakfast at 7:00 so we missed it.

Staff was very engaging and helpful from the shuttle ride, check in, breakfast, check out, and shuttle back to airport! Very pleased with the late checkout since I arrived at 2 am . I was given a 2 pm check out so I could rest and relax. My next flight wasn’t till 4:30 pm the next day . It was so refreshing to remain at hotel rather than sitting at the airport all afternoon. So grateful!

Nothing!