Quality Inn Osceola

It had a fridge

Manual, heavy front doors difficult to open with luggage. At breakfast, bit into my sausage patty & it was ice cold. The shower had zero water pressure.

Clean and friendly

It was in a difficult place to find

Friendly personal.

The pool was small and the pool area wet and messy, but prior guests could have just caused that?

Location

Service was terrible, it took 15 minutes for someone to even show up at the welcome counter to greet us and get us checked in. Rooms were supposed to be non-smoking, but they wreaked of cigarettes and Marijuana. The entire hotel smelled like Marijuana.

The staff was very friendly and helpful and the pool had toys.

The breakfast was a little late starting up and the juice machine did not work but had no out of order sign.

Location

Sink and tub filled with water. Slow drain. Breakfast was not replenished in a timely manner. Front desk clerk at 7 pm on the 23rd of March was not very personable. Two employees were taking up 2 tables in breakfast area for hotel business.

I loved being able to park outside my rooms window to ensure my truck was safe. Parking lot lighting was amazing. Front desk recommendation of restaurant for dinner--my husband truly believed it was the best meal he had ever had in his life!

Room was great - clean and well-ordered!

Breakfast not ready

The lady who checked us in

The hotel seemed old. The pillows were terrible and sunk in. The mattress was hard. The remote was missing the cover. The breakfast was a joke. I do not recommend staying at this hotel.

Breakfast was fine.

Rooms were very old, tile was falling off in bathroom, shower was warm at best and it took 10 minutes to get to warm.

the front desk attendant was ver y professional and courteous.

The shower is reversed. So to get hot water you had to turn it to cold and vice versa. The TV did not work. There is no elevator in the building. The floors were not vacuumed, trash was everywhere.

In front of casey's

Missing and broken items including deadbolt lock and one entrance door.

When we went to room there was all ready someone staying in the room and in there, very embarrassing!!, pool was cold. There is a train that goes by the motel EVERY 20-30 minutes all night long with horns blowing.

service

the tile was cracked in our bathroom. the pool didn't open in the morning until 9am - wish it was earlier.

The two front desk people went above and beyond.

The location

Excellent customer service. The staff are amazing!

Staff

The 2nd day the wafflemaker didn't work. Didn't see anyone to even ask about it. Had a cold shower one day. The room felt wet. Even getting into bed, it felt like the bedding was damp. The carpet felt like they had just cleaned it and it was not dry yet.

The wafflemaker didn't work. There probably should be more tables for eating area.

Found a dirty pair of underwear, under the sink area the next morning. We has checked in later in the evening, and didn't see them, until the best morning. Pretty sure the room was never cleaned. The breakfast was good, or I'd rate this place a zero. The bed was terribly uncomfortable.

The lack of cleanliness and comfort.