Hilton Grand Vacations Club The Grand Islander Waikiki Honolulu

The view. Room nice & quiet. Goodnights rest.

Washing machine did not fill with water. No instructions for coffee maker & microwave, finally figured them out. I would have preferred a regular toilet instead of the Bidet'. Hotel needs bathmats, almost slipped and fell in the shower and pulled my back.

The full equipped kitchen was very convenient.The beds were comfortable. The views were spectacular door and the staff was amazing

*The close proximity and easy access to everything the resort has to offer- multiple pools, beach, restaurants, shopping, convenience stores. *Having a full kitchen, washer & dryer and living room area with balcony to enjoy the gorgeous views

Convenient Location to access the beach or the strip. great amenities in the room.

It would be great to have warm water at some of the pool.

The hotel was very nice with lots of things to do! The staff was very helpful and accommodating!

The parking should 100% be included with your stay. The price for parking was outrageous.

We loved how our rooms were cleaned daily. With fresh towels.

The bed was a little too soft for our liking.

Close to amenities

I booked a room with 2queen beds. They didn’t give me this instead gave me room with one queen bed and expected 3 of us to adjust in that room as they had maintenance issue. They didn’t even explain this when we checked in and after seeing the room, we went back and we were told that they were fully booked! I refused to leave the reception till it was sorted out , had to wait for almost 2 hrs before they gave us the room. It really mean that they had the room in the first place and didn’t want to give it to us! There was no means to reach booking.com! Very frustrating!

great location, the room was excellent with great fitout & facilities

The high dollar amount card authorisation held on my credit card, it is a lot higher than the amounts held in Australia

Location, facilities

Huge dollar authorisations on credit cards

Space, location, kitchen, washer/dryer, cleanliness, staff

The property was awesome!! If one of the several pools didn’t take your fancy, the beach & lagoon are literally a walk through the resort. The towel facility is brilliant - exchange your yellow card for a beach or pool towel and when you’re done take it back and collect your yellow card for the next day. No need to wash or bring back sand to the apartment. We had a partial sea view two bedroom apartment with cooking facilities, which slept 5 adults also had a sofa bed if needed could have slept another couple. Two bathrooms, two toilets & washer/dryer also made it easy to have fresh clothes everyday despite having packed plenty. Plenty of eateries on the property to choose from with lots of atmosphere. Lots of shops also. If you don’t mind a short walk it’s was very close to Ala Moana & Luxury Row, The Army Museum and lots of adjoining properties with bars and food. Wish we stayed a few more days just to enjoy the beach some more.(No photos of the room but it is as advertised)

My room was spacious and updated , very clean with fantastic views and location

NO CONVIENIENT PARKING OR VALETTRIED TO SELL ME A TIMESHARE (scam)

My room was spacious and updated , very clean with fantastic views and location

NO CONVIENIENT PARKING OR VALETTRIED TO SELL ME A TIMESHARE (scam)

Location, private beach, multiple pools, food options and close to shopping.

High parking fees

The access to the beach and pool was prime

The property did not let us know that the workers have been on strike for the past month. There was nobody to come and clean our room or switch out our bedding. The bathroom was filthy with hair from the previous stay all floors show signs that they had also not been vacuum or cleaned. We also had to go to the 12th floor pick up our own clean towels and supplies for the room like toilet paper. I was traveling with my 1 year old baby and spent most of my time in the room cleaning to make sure she would not get sick.Both of the poolside and beachside bars/food options were also unavailable which meant there was no convenient food or drink other than a distant food truck on the edge of the lagoon and the ABC store which was quite a distance away From when we booked to when we arrived to check into our reservation we were not told about the strike and how we would have to be cleaning and maintaining our own room while on vacation. To add to this disappointment the protesters were screaming on mega phones and blocked entrances throughout the property which had a huge effect on the peace, and my family’s ability to sleep at a decent time. When we finally had enough I brought my concerns up to management and was told I would have my room cleaned (floors cleaned and bedding changed) and we would be refunded our service fees, but neither of these things happened. I called The Hilton corporate office and they said due to the strike they cannot help and referred me back to the manager who did not follow through on her promises. I will never stay at a Hilton again due to the service I received after spending several thousand dollars. There was no remorse and little effort Given to make our stay better after we paid. I’m sure none of the other reviews will go into this much detail about what happened during their stay if they have been compensated at all, but I am disgusted by the way we were treated as paying customers.

our room was clean, spacious, and modern, couldnt fault it

We had a workers strike on while we were there, it slightly took away from the stay but we didnt miss out on anything when we needed something the hotel dint hesitate

Access to the beach. We were a family of 15, spread over 4 suites. Ideal to have 2 bedroom suites for the larger families.

Our taxi driver dropped us at the lower level. There was no one to tell us where to go. We went to a central check in and were told we needed to be on the next level up, to check in. We had 7 young children and travelled for 20 hours. Wasn't a good start.

Best location, personalized service of staff (Special mention to Bryan) very clean rooms and perfect room layout for my Family.

Best location, personalized service of staff (Special mention to Bryan) very clean rooms and perfect room layout for my Family.

The pool was not crowded and easily accessible.

The beds were great but the pull-out sofa bed was very uncomfortable.