About
Located just 1 mile from historic Duval Street, this Key West hotel features a heated swimming pool and a daily continental breakfast. Free WiFi is available throughout the property. A flat-screen TV with cable channels are available in each room at The Palms Hotel. A ceiling fan and telephone are included. Select rooms offer a seating area and kichenette. A picnic area and barbecue are accessible as well. Bicycle rentals are offered. The daily continental breakfast is served poolside and includes pastries, juices, and fresh fruit. The Southernmost Point is just 1.1 miles from this hotel. Guests will be 9 minutes’ drive from Key West International Airport.
Guest Rating
Very Good
Facilities
Cleanliness
Comfort
Location
Satisfaction
Room Options
Petite Single Room
119 sqft • 1 Queen
Room Details and Photos
King Room
173 sqft • 1 King
Room Details and Photos
Junior Suite
496 sqft • 1 Queen and 1 Sofabed
Room Details and Photos
Double Room with Two Double Beds
194 sqft • 2 Double
Room Details and Photos
Quadruple Room with Private External Bathroom
216 sqft • 2 Queen
Room Details and Photos
Bi Level Attic Suite
657 sqft • 2 Queen and 1 Sofabed
Room Details and Photos
The Palms Hotel - All Inclusive Reviews Rating
Very Good
Review summary
The hotel offers a pleasant stay with an adequate breakfast featuring fresh fruit, cereals, and pastries, catering to various tastes. Guests consistently praise the cleanliness of the rooms and the helpful, friendly staff, while noting the cozy atmosphere and great location within walking distance to local attractions. Although some reviews mention the rooms being small and parking limited, the overall experience is considered a good value for the price.
Facilities
Cleanliness
Comfort
Location
Satisfaction
Viktoriia
•Posted on: 12-28-2025
Nice location, we liked the style of this hotel. Quite, clean, nice employees
NA
Dale
•Posted on: 11-24-2025
The facilities were clean and well maintained. The staff was friendly and helpful. The staff were very friendly and helpful.
We have no complaints.
Joni
•Posted on: 11-18-2025
Very good location
The pool was absolutely freezing, and the staff would not or could not turn on the heater. Our room was on the first floor and was incredibly bright and almost impossible to sleep in. There were no blackout shades, and they are definitely needed on the first floor. The pool bar was closed at odd hours when it was supposed to be open, it didn’t have a very good selection, and the guy at the bar was always on his phone yelling loudly at other people which made it a not so soothing restful place to be by the pool that was so cold it was impossible to be in the pool anyway
Donald
•Posted on: 10-30-2025
Nice pool. Plenty of street parking.
Poor internet service.
Amy
•Posted on: 10-26-2025
The hotel was lovely. The check in and out process was super easy. Parking was easily accessible and free
Nothing breakfast was great. Staff was amazing! It was wonderful
Cassandra
•Posted on: 10-16-2025
Very nice and clean property in a pleasant location. Staff is very friendly. Central location to everything with a little walking or bikes.
The breakfast didn’t start until 8am, would have been nice if it was earlier.
Anna
•Posted on: 10-10-2025
Wonderful Hotel located in a more quiet area but still walking distance to the center.splendid pool, lovely room, good and air-conditioning and very clean.the staff was very kind and helpful and we really enjoyed our stay
All good!
majid
•Posted on: 9-19-2025
Good location close to everything
Meric
•Posted on: 8-26-2025
The room was very clean. You have all you need in the room.
It seems close to downtown, however, it is hard to walk when it gets hot. It would be better to commute by bike. The breakfast would be better.
Katarzyna
•Posted on: 8-6-2025
The hotel was super cute with a great location. Staff was friendly and helpful.
Breakfast wasn't great. Opportunity to improve here.
Showing 1-10 of 74 reviews
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Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 11:00 AM
Pets:
Pets are allowed. Charges may apply.
Important Info:
Guests with same-day bookings must arrive before 22:00. Guests must be 21 years of age or older to check-in. Guests younger than 21 years of age must stay with a parent or guardian. Please note that credit card holder must be present at check-in. Please note a maximum of 2 pets are permitted. Only dogs 35 pounds or less can be accommodated. A fee will be charged for each pet per night plus tax. Select breeds cannot be accommodated. Contact hotel for details. Please be advised that, even though we are Pet Friendly, we have pet fees and limited Pet-Friendly Rooms. Here is our Pet Fee Chart: *The nightly rate is:* Pets up to 40 pounds – $35.00 + tax per night. Pets from 40-60 pounds (or 2 pets under 40 pounds) – $45.00 + tax per night. Pets 60+ pounds – $55.00 + tax per night. *Long-Term Stay Pet Policy:* 4 nights & over (pets up to 40 pounds) – $125.00/stay 4 nights & over (pets from 40 – 60 pounds) – $150.00/stay 4 nights & over (pets 60+ pounds) – $185.00/stay Reservations with more than one (1) dog or a Single dog over the size of over 40lb are required to get a King Room, Double Room, Family Suite, or Ashe Cottage. Pets are only allowed on the first floor, because of this, the hotel has a limited amount of pet-friendly rooms. A request at the moment of booking is highly encouraged to guarantee your pet-friendly room. Pets are NOT ALLOWED inside the pool.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Features & Amenities
Highlighted Amenities:
Amenities & Services
location
The Palms Hotel
820 White Street, Key West, FL
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