Best Western Willits Inn

Near town

Hardest Bed ever, flat pillows Hot Tub was green, need cleaning

Nice room

It?s located on a very steep hill and the staircase to the bottom was gated off and locked.?why?

Rooms are very dated, worn out. Quality of the breakfast and coffee is poor.

Worst best western ive ever seen they dont even allow trash bags in the trash cans or allow the lights on for more than 45 mins lots of more problems i dont care to mentiom this hotel was not up to best westerns standard

Worst best western ive ever seen they dont even allow trash bags in the trash cans or allow the lights on for more than 45 mins lots of more problems i dont care to mentiom this hotel was not up to best westerns standard

Air conditioner did not work very well

Beds were extremely uncomfortably and our room was freezing when we got into it. It took several hours to warm it up.

We liked the location and gentleman who checked us in. We also enjoyed the breakfast!

Clean and quiet. Half the rooms were rented to a construction company and most of the parking spaces were full of their large trucks but we were able to squeeze into a small space that was protected and the workers were quiet and gone by breakfast. The heated outdoor pool has 2 chair lifts for disabled persons, a huge bonus!

the breakfast was stale and stingy. Compared to the Santa Rosa location, for the same price per night, the breakfast setup is MUCH better.The bed was not a pillow top and they had a queen size mattress on a double size box spring which was tippy.

Breakfast was very good

We experienced a lot of road noise. We also had an excessive amount of noise from the room air conditioner!

Pool was great. Room was clean, staff was very accommodating. We even added an extra day to relax. Laundry soap in the laundry room was nice to have available.

Breakfast needs hot items (eggs, sausage/bacon). They had microwave sandwiches but they aren't good. Also coffee/hot water for tea is not available after breakfast. It should be offered all day. Towels in the room (2). They need extra because we had to use them for the pool. None of these were a deal breaker just mentioning as an improvement.

Clean, comfortable and well-maintained.

It would have been nice to have a usb charging port in the room.

Good location, and neat rooms. there was good parking and was near many shops, restaurants.

The breakfast area was small and the choices were limited.

The maids were nice and rooms were clean

That there no pets allowed

My kids loved the pool and breakfast

Hated that we had to come while covid positive because we were told no refund or any other options. I stayed in the hotel room sick. My family played in the pool. 2 out of my 3 kids were testing positive before we left! Thanks again!

Staff was pleasant, our room was clean and quiet

Beds were not as comfortable

Stayed in room 306 - had good water pressure in the showers. Only stayed in this hotel as I needed a place to stop by after 10+ hours of driving. Lady checking us out was very kind and approachable.

Big hill to get to the main hotel lobby and rooms. Night person checking us in was not mean, but not as nice either.

The room was nice the breakfast was poor what didn't you

There was nothing to eat. There was no eggs and bacon. No protein

Nice location. Easy to find.

Floor was so dirty it turned our bare feet black. No elevator. Had to carry bags up stairs.

locationpleasant reception when we turned in keyused by CalFire--gave us confidence in the property

no night light in the bathroomneeds newer rubber matneeds better coffeeman who checked us in was dismissive that we had used Booking.com and told us we could have gotten points and a better rate directly. We didn't know this. breakfast: was not offered to us at check in so we didn't know hours

He was short rude and there was a huge spider and I checked out a day early and no reimbursement no compensation or nothing I would advise stay away from Best Western they don't care about customers or how much money they spend on a motel room to be sleeping with spiders the size of your thumb now or bigger crawling on your bed and they will not reimburse you

His customer service was short and rude and after finding a spider crawling on my bed about the size of two thumbnails I checked out a day early and no reimbursement no compensation or nothing for $179 a night I should have got at least 70 bucks back nope he looked at me and said there's spiders everywhere and I said yeah but it shouldn't be crawling on my bed he's like well here's your deposit I'm like no conversation though nothing for checking out a day early nope