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2+ Star Hotel
It was new on the inside despite the outside appearance.
Managers very kind and helpful
Customer service, the room was very nice!!
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2+ Star Hotel
Price and cleanliness
The night time attendant was absolutely GREAT, I came in very late,I forgot his name but the date was 11/13/23,
Very neat and clean. Staff were pleasant and efficient. Very nice bathroom updates.
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2 Star Hotel
When we reserved our room it was stated that we were getting 2 king beds with a kitchenette. We packed food that could be prepared for dinners to save money. However, when we checked in we were told that they do not have any rooms like that.
The location to closed by attractions
I liked the convenience of location. It was near pretty much everywhere we visited.
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2 Star Hotel
Quiet..clean..near fwy
Easy access to the airport
Price was the only thing worth it.
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2 Star Hotel
Nothing. Nobody told me that I needed a credit card with a chip on it. So the girl at the counter tossed it back to me and said they couldn't take my credit card because there was no chip. At first I didn't understand. Had to sleep in rental car.
So clean and the bed was super comfortable great hot shower.
for the price it was nice place to stay. Last minute due to snow in.
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2 Star Hotel
Very well taken care. The decoration is excellent, high end furniture and comfortable beds. Quiet, amazing staff, it has rooms with 2 queen beds available, which is great when traveling 3 or 4 people.
clean, bed ,linen towels pretty good
I enjoyed the quiet "out of town" feel although it is on the edge of town which makes shopping and dining close by. There was no partying noise that has plagued me at other hotels in the surrounding area.
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2 Star Hotel
Nothing
That I only had to stay 1 night.
Location for me
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2 Star Hotel
As soon as we walked in we saw bugs on the floor as well as in the bathroom
The price
Dirty walls , rust in the shower , dirty floor , stain bed sheets
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2 Star Hotel
Clean, quiet, staff was friendly and accommodating.
Convenient and safe location.Free parking
Location and friendly service
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3 Star Hotel
small rooms but clean, wood floors. clean room. comfortable bed.
Quiet
When I arrived my room was very underwhelming. I took a photo went down to the lobby showed the night staff. She called the boss I quickly got a new room. It was better.
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2+ Star Hotel
Clean, convenient
The room
I stayed in four different rooms over a two week period. The sink was backed up and would not drain in two of the rooms.
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3 Star Hotel
They call me Let me know that there was no electricity so we have to go to other hotel what's going a happen with our money ?
There was a cockroach in the room. There was no parking, people above us were pacing all night and the place smelled like marijuana.
A family member in a different room found bed bugs
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2+ Star Hotel
Very comfortable bed
Minimal place to park
The room was cleaned daily and had everything we needed at a reasonable price.
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3+ Star Hotel
Nice big spacious rooms. Great breakfast options with omelette station. Convenient location close to restaurants
Cozy lobby, restaurant and happy hour
The room was spacious.
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2+ Star Hotel
Made everything easy
The breakfast options were ok. Could have been a little better.
Easy check-in, Breakfast
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2+ Star Hotel
Convienece to downtown Newhall; it's cleanliness; the ability to grab a cup of coffee, expresso or juice in the lobby 24/7.
Close to shopping and restaurants
Brand new, clean, perfect location
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2 Star Hotel
It?s calm and quiet
Nice and quiet . Not loud people got a good sleep
It?s nice and quiet . It feels safe
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2 Star Hotel
Clean, quiet and comfortable. The bed tables and chairs were good quality. Same with the tv and refrigerator.
Not much, only the price.
Not much
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3+ Star Hotel
I can take my dog with me for a vacation.
Parking
Convenient
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3+ Star Hotel
Cleanliness
The bathroom
Staff was great, room was comfortable, very close to Universal Studios and Warner Brothers Studios
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2 Star Hotel
It had a bed. Relatively clean.
Price
Price,and location to the 210 was good. Owner is very nice.
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3+ Star Hotel
There was scheduled maintenance by the city of LA and we had no power for one of our days. Letter from hotel said it would be minimal power but we had zero. Had to find a public restroom to get ready. The hot tub was out of service, bummer with kids
Location and receptionist was nice. Also, I was able to get street parking and did not have to pay for hotel parking.
It was clean and easy to locate.
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2+ Star Hotel
That they offer breakfast and the female staff offer exceptional customer service
It was clean and the staff was very friendly.
The room was clean, spacious and comfortable. The bed had a sheet, a thick comforter, and a light bedspread, which was good for sleeping in any temperature (we prefer to sleep with the air conditioning turned off). The breakfast was mostly very good.
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2 Star Hotel
I liked the price of the hotel it was honestly better than I expected. Smooth check in and hotel was nice and clean. Beds were comfortable.
Clean, update rooms had a Cuban restaurant. Located right off I-5.
Price, location in relation to the airport
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2+ Star Hotel
Rude staff.
Everything was good
The room was very nice, comfortable bed. Way better than expected.
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3 Star Hotel
Service
I was unable to get there, tried to call and cancel but could not get anyone to answer the phone.
The airport behind the hotel.
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3 Star Hotel
Great decor! Comfy bed! Balconies! So many lounge areas by the pool and a lobby perfect for just about any meeting.
Everything was great. Thanks.
If you are going to The Price is Right, it is very close.
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2 Star Hotel
Internet never worked. That was a big deal for me. Never would have booked the hotel if I knew they were lying about having working internet.
Location
The location, pool, and hot tub. The pool and hot tub were very clean and well-maintained.
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2 Star Hotel
Staff
It's central to places that I need to go in the area. A decent property for the price paid.
Someone went into my room. I staged the room and unfortunately I didn?t turn my cameras on otherwise they?d be sued.
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