Residence Inn by Marriott Palo Alto Mountain View

I was pleasantly surprised by the size of the rooms and how updated and clean they were

Could use some landscaping

I am a frequent visitor to this hotel since I am having renovations done to my house. I always receive friendly and profession treatment from all of the employees. The rooms and grounds are always clean. As an added plus, the breakfast never disappoints.

Nothing at all.

Very professional and friendly staff. Rooms are clean and quiet. Great breakfast.

Nithing at all.

Spacious overall clean rooms

Nothing that i can say but did have ants in the room i took care of

Kitchen Room was pretty clean Fair price for amenities

Bathroom floor tile near walls needs grout touch up. Shower head does not reach left side of shower pan so it appears dirty. Put lotion in bathrooms.

The room was large, quiet and clean, the entire property was well kept up, the staff was very friendly and professional. Breakfast was exceptional.

Nothing. Would recommend hotel or area.

Nothing. Would recommend hotel or area to anyone. Stay away! Staff, and cost , even with discounts, not worth it. Housekeeping 9;00 a.m. If your on bottom room, too much noise. Noisemakers

Everything. Great location, fantastic and friendly staff. My room was clean and quiet. Very nice breakfast. I will definitely stay here again and recommend to family and friends.

Nothing at all.

Very quite and private! Clean Guest laundry Great location

The room was very attractive,spacious and even included a really nice kitchenette. It was so much more than a place to sleep. The staff was engaging and always helpful.

I would like to see the time for breakfast extended because we arrived at 8:30 and the eggs were pretty cold and dry.

Really nice stay. Enjoyed the business level amenities with the full kitchen and while the location is a ways off the highway, plenty of stores and food options were right around. Nice to have a gym on site and open 24 hours, breakfast, etc.

Gym could use some additional offerings, laundry room was way in the back of the community, and like all sf hotels, price was out of line with the result. But very nice staff and great stay overall.

Location

Service was not as per expectation.

- Clean and well lit grounds and reasonably priced- Friendly 24/7 front desk service and they were all fantastic- Always available ice, infused water, and coffee- Did not use it but they have a laundry room- Perfect location if your intention is to stay really close to Mountain View (it was ours)- Really loved the kitchenette and the extra vanity space between the bed and bathroom- Walking distance to lots of coffee pizza and other places- Lots of lighting options in the room

These were just small things that the management could consider...- The building 15 elevator was really noisy and bumpy. I don't know if there's anything they can do about it- They ran out of breakfast buffet items pretty frequently so I think a little bit faster pace with refilling would have been helpful- Construction was happening but there were also work piles and kind of work equipment everywhere and late into the day- We booked with the understanding there was a heated pool and then it was not openAgain, these are minor things (not deal breakers) but Good for management to be aware!!!

While the lobby & building exterior were underwhelming, once I got to my room, I was pleasantly surprised. The room exceeded my expectations. It looked like it was newly renovated. I can not recall a time I’ve stayed in a hotel where it was so soundproof quiet. Really exceeded my expectations.

Location was close to the concert we were attending and yet away from all the congestion

Parking was miserable. Parking stalls were very very tight and there was no stalls available when we got back from our concert.

The location was great! Staff are very helpful and friendly, esp. Zack and Britney. Rooms are clean and comfortable.Great place.

None! Everything is good.

I liked that the kitchen had all utensils needed for an extended stay. For up to 4 people.

The pull out couch was in need of repair or replacement. Center was collapsed.

Location only

It was a nightmare. Poorly trained staff and no Manager available on Saturdays during checking time. Let me make clear: I would rate “0” if it was possible. The place is going through renovation and does not notify clients prior to stay such a pool that is not working ( but advertised) during beginning of summer, the AC inside the rooms not working, bathtub does not work, there is no acessibility support. Rooms for families are upstairs without elevator. Walkways are not acessible, port lightening during nighttime to get to your room. If you call service room they will continuously hang up on you and when you can talk to them no service room is available for towels or anything else… front desk has not authority or access to any changes in their system while a manager is gone, which makes themUnable to solve clients issues… Horrible place! Horrible service..

Excellent location in heart of the Valley / Mountain View. In the room you have entire kitchen with all the necessary stuff to cook and eat and sit and enjoy. The rooms on ground floors have direct exit with access to little yard where they have table, chairs and umbrella so that you feed yourself like at patio. Good breakfast too.

We liked everything!

Room was spacious - 70m, separate lower room and top floor room, 2 showers, OK breakfast

Charged extra for parking per night