AC Hotel Palo Alto

Very friendly staff.

Room is pretty barren - not cozy at all. A/c seemed to keep the room cooler than the temperature set (not usually the problem I have in hotels!) No extra blankets.

Beautiful hotel with great amenities... Valet staff super nice and front desk staff were somewhat nice. But ,there is always one bad apple that has to spoil things. Appreciate the kindness of Junior in Valet for helping me out.

The morning staff upon check out had one bad apple.... a little biased on her approach to me, with her customer service. Not necessary for her to be profiling customers.

new and clean

The street is not so safe so you feel one should pay for valet parking at $22

THotel opened last April and it is a 4 star hotel! Comfortable, clean, and modern. Great staff!

No. No complaints.

New AC hotel, next to the soon to open Citrine boutique hotel. I have been to all the AC hotels in the bay area and I must say that the staffs at these hotels are awesome professionals, thanks and staff!

Yes there if one major flaw about staying at a AC Hotel, no microwave and the refrigerator should have a freezer.

Cleanliness and location.

It was really good.

Very clean, friendly staff

The location was convenient and the room was very spacious.

Love the staff and overall everything

Needs a microwave in

Overall everything

The property was amazing, nice, and clean. The customer service was fantastic.

The breakfast selection could have been better.

clean new superior hotel

we haven't figured out breakfast yet

Everything but…

Paid $30 parkingEntrance not sheltered from rain.Poor design no shelter after getting out of car

Very clean and good location. Driving distance to the mall and restaurants. Amy the receptionist was amazing she was very accommodating and friendly.

Clean, comfy bed and great amenities

Very clean and good location. Driving distance to the mall and restaurants. Amy the receptionist was amazing she was very accommodating and friendly.

Clean, comfy bed and great amenities

Wonderful hotel. It was a great location, secure with key entry to elevator/floors. Very clean and staff very helpful. Valet parking available and reasonable. Not far from Shoreline Amphitheater.

Key entry to elevator and floors. Rooms equipped with refrigerator, safe. Very clean and comfortable .

Good location, especially for access to Shoreline Amphitheater. Clean, nice style.

Not a great bed, soft and the frame was loose.

I had a wonderful experience. The hotel is modern, very clean, and has a stylish atmosphere. The first thing I noticed was the fresh and pleasant scent in the lobby—it gives a great first impression.The front desk team and the valet staff were especially kind, professional, and welcoming, which made my stay even more enjoyable. Overall, it’s a comfortable and elegant place, perfect for a relaxing night.

The only thing I didn’t like much is the street access—it’s one-way, so every time I missed the turn I had to take a long U-turn that added a few minutes. A bit inconvenient, but overall the hotel itself was excellent.

The place is beautiful, clean, very modern furniture, etc.

The room bathroom has a toilet stall, where you can hear everything! This was my first night together with my new girlfriend. Very awkward! When the room comes to 350 bucks after taxes and everything, it is completely inappropriate to have that kind of toilet! The room, coffee cups were Styrofoam. Other than those two things everything was perfect.

Very clean, rooms spacious, staff very friendly and helpful