FOUND Hotels, Santa Monica, Series by Marriott

The staff were incredible. Customer service at Found is what you expect "customer service" to mean.

The one change I would make is that there were no drawers in the room for clothing, personal items, etc. A few drawers would have been nice for guests staying for more extended periods (more than a few days).

It was quiet and garage parking

No amenities. Nothing in the lobby to buy, snacks or drinks. No fridge, microwave or coffee maker. No ice machine. The split unit ac never got below 71 when set lower and ran constantly and the light from the ac thermostat lit the room at night.

Its very clean and tidy. It feels brand new.

The coffee maker, and the blinds both were not functional. The shower flooded. But I feel like all of those are just a fluke coincidence because the room is so nice and so is the entire hotel.

Beds are very confortable

All good

Good vibe, with great happy hour, breakfast bar, and close to our favorite Darya Persian palace.

The supplies of the breakfast shop/bar were somewhat limited when we ordered - no toast or egg white wraps left.

I liked how it was not far too far from universal studios and Beverly Hills and also the late check in.

I disliked how there is only limited parking for guests. I had to move my car out of the garage because it was “sold out” and had to park in front of the hotel but also wake up early at 8 am to move the car again because of construction. After coming from a long night out that’s the least thing I wanted to worry about. The sinks were also terribly small. Washing my hands alone got water all over the floor.

no control of air conditioner. Room was way too warm. Way over priced for poor quality. Had to leave a day early as we could not face another night there.

Staff and cleanliness’s

No food options on the property: No microwave in room as requested..No relaxation amenities.

Had a toilet with broken handle when we checked in. After we asked them to fix it, the toilet doesn’t flush at all so they relocated us to another room. The facilities are mediocre and the hotel isn’t as good as it appears to be.

There were lockers to store our luggage after the checkout, which allowed us to spend the day carefree before our flight.

I was double charged for the room. First, i was fully charged through booking.com and then the hotel fully charged me for the two nights stay using the card i gave to cover the accidentals. There were also massive repairs outside in front of the hotel, making that area basically unwalkable.

Great location / free coffee / friendly staff

No breakfast

Community Hall and facilities.

Can keep microwave safe utensils in the community hall. Some safes in the rooms not working.

friendly and professional staff

no bottled water for gold elite convoy member

Decent hotel. Value for money. Spacious rooms. Clean. Lack of restaurant in the morning / good coffee. But there's a kitchen in the facility with a coffee machine, so you can make one yourself. Overall positive experience.

Modern, central

Noise

Looks modern

White spots on the carpet. Booked a king got 2 double beds

I was satisfied with the hotel overall. Room was good and staff were friendly.

The area the hotel is in did not feel safe and my bike, that I parked on property was stolen. When I approached the hotel staff about this they were very quick to tell me they couldn`t do anything about it. Until that time they were very friendly but as soon as I approached them with this situation they became very cold and brushed me off. The bike was parked on the property and I would have assumed they had insurance or something that would have covered my loss.

Liked the decor, space was clean, AC blew cold, good tv options

Bed was a little stiff

The hotel offers a free coffee machine with lots of choices with an eating area to heat your food ... etc. Plenty of free parking spaces on nearby streets.

There was a small fridge in the room, it was very convenient. The bathroom was big. There was a coffee machine and kettle in a shared kitchen.

The walls are like paper, you hear everything. I had struggle to sleep. Also the bed and pillow were not comfortable. No kettle in the room. The location was not very good, unsafe neighborhood.