Studio 6 Hayward, CA Silicon Valley Gateway

To much loud noise people smoking weed outside by the window had to smell it drinking and loud music not a good experience this time never have extra pillows

Charged twice for a room

Being charged for a room on the 18 of last week when I had already been in room every since the 16 of October so their was no way I should have been charged twice in one day . I hope that booking.com will correct this and in the future this will not happen again. Thank you Sincerely KaSonya Sims

Location was fine staff okay,

Motel needs to be upgraded and there was roches in room, how ever they moved me into another room. Prices are to high. You want to pay for something that a lil more up graded like the rest of the motels. I've been at this location since last month and every room is different

So... given that the review rating of this place was "disappointing" when I booked, the facilities were surprisingly good. There was floor instead of carpet. The A/C unit was not musty and produced fresh air. Walls were painted an attractive color and textured, helping to avoid the place feeling small or dingy. Full size refrigerator with excellent cooling power. Countertop stove and cookware available. The furnishings used at this Studio 6 were very simple but well-designed to accommodate a variety of traveler needs, I'm sure. I had 2 small cats and the room design & furnishings were very well prepared for pets: No bed skirt, no way for pets to get under bed, base of bed goes all the way to the wall, curtains are thick, durable material that isn't the wispy type of fabric that can tempt some cats to screw around with it, no hidey-holes for my small (7 lb) cats to get inside. Lighting was adequate and well placed. Water got hot easily (maybe a little TOO hot) and water pressure was fine. Laundry room nearby for Studio 6 guests, including ice machine and vending machines. I also liked that the room was easy to clean MYSELF. It was an extended stay with pets, and I preferred to do some cleaning myself every other day instead of rely on housekeeping. The design of the room made it super easy for me to clean quickly myself.

Staff behavior and practices at this hotel can be unexpected and odd. I can see how a guest with limited patience can become irate and make a bad situation worse. I just tried to minimize reason to ask for anything and kept requests as simple as possible.Check-in was a mini disaster: I gave my ID and payment card, then without sharing much info she insisted they were charging me up front for the whole stay. Maybe she meant AUTHORIZING my card up front for the whole stay? No, she said they were charging me. Can I at least SEE what you'll be charging before you do it? That was also hard for some reason, she wasn't sure how to give me a breakdown of room/taxes/etc. After all that, she gave me keys but didn't tell me where to go and gave me no info except the wifi code. She wasn't mean or rude, but she just seemed like this wasn't actually her job, maybe?I tried to extend and that was weird, too. Front desk told me they couldn't do that and I needed to book on booking.com. I have experience in hotel industry and I understood this was not strictly true but they could have a reason to ask me to do that which they are failing at communicating well. Fine, I extended by creating new online reservations throughout my stay.Settling up between these reservations was a hassle the first time because the rate was not accurate, and that took some effort to get on the same page about.I was helped several times by Artie (I think was her name) and Artie was actually calm, friendly, and consistent. Props to Artie. Also the staff that checked me out for having good vibes that day. My other interaction with her some days before was weird and It pepped me up to leave on a better note. Just smile and be casual, y'all! It helps with the vibes...

The full fridge and microwave and cookware was great even tho one of the pots that were given to me needed to be thrown away

The clerk didn’t know what she was doing like at all I asked a question she said let her ask house keeping tv was broke she said she had to ask security to fix it she didn’t know how to look up nothing she gave my room number out to someone she just couldn’t get anything right! I was switched to two different rooms and neither tv’s worked but I paid over 100 a day!

The service around to the hotel,

I have never really experienced anything so disconcerting. I felt so vulnerable not being able to do anything about the situation that was happening to me. When I was showering, the water that was running began to spread throughout the room. This did not end with the shower. I notified the reception desk and the first thing the girl did was tell me to put towels to dry the room. But when I arrived there was only one towel. Then the maintenance guy arrived and started laughing, saying that he would just pass the report. I decided to leave because the girl did not accept relocation. Now they do not even want to apologize for the inconvenience.

The service around to the hotel,

I have never really experienced anything so disconcerting. I felt so vulnerable not being able to do anything about the situation that was happening to me. When I was showering, the water that was running began to spread throughout the room. This did not end with the shower. I notified the reception desk and the first thing the girl did was tell me to put towels to dry the room. But when I arrived there was only one towel. Then the maintenance guy arrived and started laughing, saying that he would just pass the report. I decided to leave because the girl did not accept relocation. Now they do not even want to apologize for the inconvenience.

Bad

Staff rudeHousekeeping incompetent and lazy Towels and sheets were so called clean but always had someone else hair on them. Floors were dirty. Good thing target was across the street. I went and got my own set of Towels sheets and cleaning supplies. There was always police there for either domestic distribution or i kid u not, a mother and daughters getting attacked by 3 large dogs. To top off this, after spending over a thousand dollars + they had there audacity to accuse me of stealing there nasty Towels and kitchenette plates or bowls. Come to find out i know they were lying is bcuz i went and talked to Housekeeping and they gave me back the Towels I had bought at target and inadvertently left in the bathroom behind the door. As far as plates, i even bought my own paper plates.

I used booking.com to book a room an hour before arrival & waiting in a long line for about 15 minutes & was told my room wasn’t booked because my card declined online. never got a notification for it being declined. asked if i could pay another way because i just wanted to sleep & she said no sorry we’re booked..

Room size was nicer than expected

My keycard kept being deactivated, so i was frequently locked out of the room and had to keep asking for new keycards. Other than that, my stay has been nice.

Location

Rooms need upgrade

I don't have enough time but the experience was horrible. ?

NO TV. NO WIFI

I don't have enough time but the experience was horrible.

NO TV. NO WIFI

The convenience of the location

The stuff it's nothing politely. They treating people according that a aparenc.i like the motel 6 company byt I hate that place

The convenience of the location

The stuff it's nothing politely. They treating people according that a aparenc.i like the motel 6 company byt I hate that place

Good

Superb

Very good

I love this

Exceptional