WorldMark Phoenix South Mountain Preserve

The room had everything I needed and the location next to the nature reserve was beautiful and convenient.

Traditional keys for the door- digital keys would be much more efficient and convenient.

It's like a condo.

Clean, convenient, and good location

Rooms were not ready at check in.

Location. Spacious rooms.

Check in wait up to 3 hours and was repeatedly informed that room would be ready shortly.

The pool was warm! Spacious suite.

Paid wifi - also could have had more coffee/dishwasher tabs in the room in accordance with number of expected guests.

Location. All staff was friendly. Pricing fair. All around great facilities and comfortable room.

Gym has limited equipment, out of order equipment, and very light dumbells. Complimentary breakfast would be nice. Floor/carpeting can be cleaner. Was not interested in the timeshare spiel during check in especially since I was short on time. Please consider having EV charging and I'll definitely be back!

Location, amenities, spacious rooms

We were initially given a room that was full of mosquitoes and were bitten as soon as we walked in. We called to request a different room, but front desk told us the mosquitoes were seasonal and didn’t have another room for us. We called a second time asking to be moved to another room and were told that they happened to find another room. However, this was because maintenance was not able to come treat for the mosquitoes right then & there. We had an unfortunate welcoming full of mosquitoes & were left uncomfortable for the duration of our stay due to the bites.

Spacious. Comfortable beds if you like soft.

No/poor lighting to go up/down stairs… definitely a fall hazard. TV did not work, had to call maintenance then had to replace box which I don’t like to bothered so I forwent the box exchange until we checked out. One of two hot tubs worked so it was always crowded. Biggest issues were you get charged 9.95/ day for internet and they PRE-charge your card $250 for incidentals whether you had them or not AND takes up to 15 days to get money back on your card. Never have I been pre-charged. Leaving a card of incidentals is one thing but to charge it regardless is another. disappointed. No ziplock bags, coffee filters etc so bring your own if you think you’ll need.

The property was nice and beautiful. The only issue I had was that I booked a room with a oversize tub/hot tub Jacuzzi tub in a room that was pictured when I booked it, but the room did not have that I was a little bummed out, but the property was beautiful itself, and the staff friendly.

The property had a lot of amenities also that guest service was open 24 hours. You can get a hold of somebody via text. The picture is below are of the living room dining room and the spare bedroom second bedroom.

Location

Rooms extremely outdated. Appliances were falling apart. HVAC system was incredibly loud.Property is advertised as a resort but the only resort amenity is a decent pool. Staff was not helpful until we complained to the management.

The property was great for the value and for a big family. It was spacious and quiet.

Check-in was at 4pm, but we didn’t have our room ready until 7 pm.

Good overall in a nice location

One of the front desk staff was not helpful she is usually there early morning and was kind of rude when I just ask for a print out of my receipt when I was checking out. Could be cleaner..

Trails, friendly staff, pool, spacious rooms

Not relaxing

Harassed for timeshare presentation crap, they don't accept no for an answer, in 1 day they called me 5x and knocked on my door twice, that's excessive bothersome and patronizing.I said no multiple times they still don't quit, and they charge $10 a day for wifi BS

The staff was friendly and welcoming.there is a concierge on this property if needed to help book any need by activity.I love the location close to my CE class. We absolutely love the beautiful South mountain..The apartment was clean and Super big.so much room for three people. Let's say it was an amazing treat.One of my best stays.I highly recommend staying here. The pool was refreshing and much needed a short vacation. thank you for the great stay.

Cell phones don't really hardly get service here at this property so you have to buy internet to use your phone in vacation rentals apartments.. starting 10.oo day for few devices but besides that I love the property

First, the location, accommodations, and price was what I was looking for in our stay. The garage was a bonus that added security, privacy and convenience. There was lots of parking if we were to have guests. The pool, gym, and trails were also a great bonus for added amenities. The washer and dryer and fully loaded kitchen were great. The jacuzzi tub was fun as well. I’d love to come back. We visit Arizona annually during the winter holidays.

I would like curtains but that’s just being picky. The “master” bedroom is a little odd with openness to the bathroom. I’d suggest a curtain next to the jacuzzi for a bit more privacy from the shower and toilet and the bed. But that’s just nit picky. This place is great and quiet… my favorite!

Size of apartment, reasonable complete kitchen -no toaster

State of furniture. New mattresses required. toilets in ensuite are open to bedroom. NOT COOL! Window very dirty, curtains to small

Everything !! Had issues with the A/C one night and they gave me another unit cuz it was after hours … Next day it got fixed .. and we kept the same unit with no need to move !!

All good!!

The staff was Excellent!!!

More signage at front of property to designate your driveway..google maps didnt track it very well

We had an apartment overlooking the reserve which was fantastic. You can walk straight out of the complex into the desert hills with trails everywhere. Apartment was large, clean and well equipped. Very close to the airport.

We arrived late in the evening after a 12 hour flight. Not normally an issue but we were given the hard sell on attending a timeshare pitch the following day. We were able to decline but seriously, I booked this via booking.com, we just wanted a place to get some sleep. Staff were friendly about it though.