InTown Suites Extended Stay Phoenix AZ - Chandler

I didn't like that you can't smoke in the room you have to go outside and smoke the beds were not comfortable and on the other bed i had dirty sheets

I did not like the beds because one bed kept sliding they were uncomfortable to sleep in the other bed pull back the comforter and the sheets were dirty and the housekeeper was supposed to come in and clean she didn't vacuum the floor or anything all she

There is nothing good to say

Hotel does not exist! Arrived at 8pm of an evening to find that there is no Extended Stay branding anymore. Had to get an emergency hotel. Went back the next morning to speak to staff as they shut at 5pm. A very nice gentleman told me that Extended Stay have relinquished the site and it is now under new management serving long term vacation rentals. I had no notification of this change of ownership but they happily took my money and now I’m $220 short. Extended Stay are ignoring me and Booking.com are acting slowly. Do not stay here. I have no idea why it’s still being advertised on the website.

The price

The room was filthy. There were thick layers of dust on everything. The floor looked clean but wasn't. There were bedbug remnants in the drawer. My boyfriend spilled water on the floor and wiped it with some towels. The towels had black streaks on them. They tried to charge me a $10 fee PER TOWEL because of this?!

Price at first

They were charged for the room and not allowed to check in still waiting for money to come back to card.

The location

The first room we were placed in had a broken toilet. The second room the night stand drawer was broken there were no blankets, only sheets. There was a weird stench coming from the shower drain. Months of OLD hair, paint and whatever else came up when we showered. Overall.is was disgusting

Price for a great room with amenities well maintained

The toilet wouldn't flush had to plunge it after use.

This reservation was never fulfilled due to my payment card not working at check-in. I was never able to check in and was told the reservation was cancelled. However, the best morning I was charge the full amount for not checking in???? I have complained and asked to be refunded and cannot get any resolve. I am disgusted at how this business is ran. The desk staff are not nice at all and sém to have a problem with everyone who walks thru the door. The maintenance man lived in the room next to mine and yelled at anyone that pulled in to not work on their cars. There is only 1 housekeeper and she just walked in my room at 10am and casually asked if I'm checking out. Checkout is at 11 by the way. She didn't knock nor announce herself and scared my daughter half to death. Very sad to see such a nice place be ran by grumpy trash.

Answered above

Area of town as okay,

There was no parking besides all the way around both buildings, when asked for new towels I was refused as I was told I cannot get new ones as I wasn't staying long enough, or told to extend my stay to get clean towels? At the point of check in my reservation was cancelled without my knowledge so I had to rebook in person which only delayed my check in time. Also beds were not to comfortable as the middles would cave in making it hard to sleep right.

It was in the perfect location for our needs the entire weekend. Staff was cool

It was falling apart. The shower was a hazard for sure almost hurt ourselves real bad because the shower floor had no non- slip stuff on it and the water pressure was super low and the temperature kind of did it's own thing. The room served it's purpose for sure but I probably won't go back.

Not good.

I never stayed at the hotel due to being overbooked, and the hotel isn’t contributing to a refund.

It was affordable but very dirty room. Under the beds was so filthy. The shower needed to be scrubbed. The bed was very uncomfortable. I didn't make a big deal because I had no where else to go. Could use a better cleaning.

Nothing it was a very bad experience with the staff at the front desk. Are both rooms smelled so bad and they didn’t want to give a refund.

Everything was a very bad experience with the staff at the front desk. We got there super late that night and to find out the two last rooms they had smelled so bad.they even had some machines trying to clean the smell and they wouldn’t refund the money. Never stay at this place.

Location was probably the only good thing about this hotel.

Made a reservation for Me my wife and our 4 kids. The room was small, especially for a reservation for 6. I won’t say that it was dirty maybe just old. It smelled like someone sat in it smoking weed. Well noticed we only had 4 pillows when we were getting ready for bed. No problem so we went to the hotel lobby to ask for more pillows as no one answered the phone when I got down there they said they had no more pillows. She went in the back and she found one that almost felt like rolled up sheet stuffed inside of a pillow pillowcase. I explained we had six people in our reservation and we needed a pillow for each person. She said she would look for one and bring it to the room an hour goes by and still no pillow. So we go back down ready to leave this hotel because we are literally paying for a place to sleep and you don’t have pillows? Not even asking for extra just enough for each person to have one. This time after expressing our frustration the lady walks to an empty room to take a pillow it’s now ~10pm. The room also only has 4 bath towels and to get more I was told I had to bring dirty ones down to exchange. I’ll let you figure out how that worked out. DO NOT MARKET THIS AS A 6 AND NOT PROVIDE THE NECESSARY ITEMS FOR ALL 6 PEOPLE. Don’t go here.Not worth it.

The only thing I liked about this place was the location. I was close to the restaurant we were meeting other family members for dinner.

First of all, I was not expecting a dump!!! You get what u pay for. The price was reasonable. The location made it time consuming to turn right to get off the property each time. No pools,no extra amenities .The breakfast was very little to choose from. So we went across the street to Cracker Barre for a decent breakfast. The room was very depressing and noisy people all around us. I will never go to this location again.

Close to highway and casino

When I was checking in they were threatening to call police on a previous guest. I was immediately on high alert first they over charged me for my stay they charged my deposit included in my stay not separate as other places do. The place has shady people staying there my room smelled bad and had burn marks and ripped rugs and tears in curtains and they were charging 170.00 a night definitely not worth it. After I checked out 2 weeks went by they refused to send me my deposit I called they said found ashes in my room. I don't smoke I have asthma and every hotel I stayed after has returned my deposit they have scam system! Stay away. I fought with my bank. I will never stay here again I visit Phoenix often. Places like this rip you off cause they can only get drug addicts and low life's so when they get decent people they treat them poorly. STAY Away!

The location was very good

No breakfast! Muffins were promised but stayed a week and never saw one. Coffee pot promised in the room. Had to go get one but had no coffee for it. Staff was not friendly or helpful. Asked for late check out and was promised, however, left and came back and they had locked us out of our room.

We like the location and reason pricing.

We found a bug when we first checked in so we thought maybe bug came in when ww entered. After we came back from dinner, we found 3 morr bugs in different areas. We spoke to staff but they said was unable to find tecnician to check. I cannot stand bugs. After my husband caught the bugs, I lay on bed to relax but was itchy all over me after 10 min. We had to cancel it and requested the hotel for refund. They agreed full refund but not happened yet.

Decent

I couldn’t reach the front desk to have them leave a key for my wife who is arriving later than me and after I wanted to go to bed

the sofa bed bedsheets were dirty. we call service desk and they told us to go downstairs to provide us with clean sheets so we can put them ourselves.first the sheets should of been clean upon arrival. it had stains. towels were dirty.

sheets and towels dirty

It was roomy accommodated my family and pets. Excellent pricing.

It wasn't that clean and couch was dirty and the sofa bed linen was stiff. Floors were sticky we brought are own cleaning supplies to clean floors.