TownePlace Suites by Marriott Phoenix North

We enjoyed the size of the room. The breakfast was really good. The staff was nice

I had a queen bed in each room instead of 1 king and 1 queen. We asked for more towels since they only gave us 2 towels and we needed 4. They took a couple of hours to get them to us because "they had to dig for them". They seem disorganized.

I cannot find anything I like best about this hotel. I am shocked that it carries the Marriott name.

The mattress was very uncomfortable because it was caved in!! Someone next door kept beating on the wall. The room smelled like cigarette smoke. The front desk said we couldn't change rooms because they were full. Carpet stained. I'll never stay again.

Location to highway and restaurants

Outdated, dirty

Location

The hotel is very aged, i felt dirty and poor staying at this location. The manger and other hotel staff all smoke, which I with my own damn eyes. It’s literally a poor hotel. Not all Marriott sub-hotels are the same. Choose Wisely.

It had a kitchenette

The hallwaYs smelt wierd making me nausease. The windows fell inside the room . not safe. Everything else was good.

they kicked me and my girl out after paying the --- per night because my card didnt clear for 40. for incidentals but the lady who checked me in evry day said they dont require an actual deposit rthat they just needed a card on file so i gave her my debitt

The room was spacious and comfortable.

The carpeted floors made my bare feet dirty.

Cost and cleanliness.

I believe they put pre-paid customers in less than desirable rooms. This was an ADA room in the corner at the end of the hall. Window had this film you couldn't look out of because all you'd see was the heating & air conditioning unit on the adjacent roof

staff, comfort, breakfast, amenities

Stayed there for 5 nights and found every member of the staff to be very friendly and polite. The room was very nice and the kitchen was equipped with anything you needed. It was easy to get in and out of on frontage road. Would stay there again.

For that price is great

Nice friendly employees

Price paid for room. Good central location for our needs.

It wasn't crowded

People were rude.

Spacious

Pool was small

That staff was sincerely incredible! Everyone made you feel as though you belong. I would stay there again!

Nothing. I genuinely lived it there.

excellent, will stay again.!!! food excellent!!

Bad

Didn't have room clean so told if I was to come back the next day around 11 to noon they'd change dates of booking but instead found out ive been marked as no show and still yet to recieve refund

Okay hotel. I don't appreciate being nickle and dimed.

They charged a fee to use a credit card. Really? The pool gate was broken and left wide open. Safe for children? No! I notified staff and later gate was still open.

Okay hotel. I don't appreciate...

They charged a fee to use a credit card. Really? The pool gate was broken and left wide open. Safe for children? No! I notified staff and later gate was still open.

The space was perfect for our big family

The carpet was not clean enough. The room had a hint of smoke smell And former pet smell My suggestion is to get rid of them carpet and replace with non carpet flooring