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Our hotel suite was beautiful and perfect for our 15 y anniversary eve! Free breakfast in the room overlooking a garden was a big perk and it¿s location to the train station also. The young man running breakfast and the cleaning gal were friendly.
The character of the hotel is amazing! We loved how old the hotel and restaurant were but the rooms were wonderful!! We were upgraded to the suite for no extra charge!
Patricia at the front desk was most helpful throughout our short stay. She gave us very precise directions to places we needed to be, great information on things to see on Gornergrat and the Matterhorn did it all with a smile on her face.
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Location. Location. Location.
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Very friendly staff. Good ambience. Good breakfast.
 his staff were terrific. Good location.
Their breakfast
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the room was lovely, but underground partially, the lobby was minimal , my room had zero view and I came to see the mountains....it looked out on a neighbor garden
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Seriously the best duvet and pillows!
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Very nice view. Staff is the best. Breakfast is very good. I highly recommend this hotel.
Rooms were super clean and neat. Updated, modern bathrooms. Great food. Super friendly staff and excellent location in the middle of town where you can walk to everything.
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Close to railway stations both Glacier Express and Gonergrat. A lot of dining options close by. Friendly staffs.
Very helpful staff, excellent breakfast, balcony room with excellent view, convenient location in Zermatt, and very comfortable accommodations.
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The only thing I like is the location.
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Good location, good breakfast. Staff was nice.
Location, charming
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Great location - close to a skiing gondola
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It was pretty much what I expected and the breakfast was excellent. Very nice staff very good breakfast selection. The staff was very forthcoming and even helped me to get some thread and needle when I needed to sew up something on my luggage.
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Spacious room
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Great location. Lovely breakfast. Clean room.
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The price for the hotel is excellent, the place is clean, the staff is excellent it is just a bit far from the train station.
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Everything, it was wonderful
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Great location, pleasant room, easy bag storage
Central in town
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Nice hotel with clean rooms and up to date bathrooms. They keep with the climbing theme throughout the rooms which is a nice touch.
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All good
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Location
Very helpful staff- nice size rooms - very clean
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spectacular views of the Matterhorn. Very helpful and friendly staff. Beautiful, updated rooms with nice bathrooms featuring Hans Grohe plumbing.
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Magnificant view of the area. The room was amazing and a great value.
Amazing view, friendly staff
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Where to stay in Zermatt
Learn about the top neighbourhoods of Zermatt
Ferienwohnung Chalet Püzji
Accommodations: Ferienwohnung Chalet Püzji in Zermatt offers a 5-star chalet with two bedrooms and two bathrooms. The living room features a sofa and dining area, ensuring comfort for all guests. Modern Amenities: Guests enjoy free WiFi, a fully equipped kitchenette, and a spa bath. Additional amenities include a dishwasher and a private entrance. Convenient Location: Located 2297 feet from the Matterhorn and a 12-minute walk to Zermatt Railway Station, the chalet provides easy access to local attractions. Activities and Surroundings: Guests can enjoy skiing and cycling in the surrounding area. Nearby points of interest include the Matterhorn Museum and Schwarzsee, each within 2.7 mi and 5.6 mi respectively.
Grand Hotel Zermatterhof
Featuring a terrace, a restaurant as well as a bar, Grand Hotel Zermatterhof is located in the center of Zermatt, a 6-minute walk from Zermatt Train Station. Each room at the 5-star hotel has city views, and guests can enjoy access to a hot tub and a hammam. Guests can use the spa and wellness center with an indoor pool, fitness center, and sauna, as well as a garden. At the hotel every room includes a seating area, a flat-screen TV with satellite channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Every room comes with a coffee machine, while certain rooms here will provide you with a balcony and others also provide guests with mountain views. All guest rooms will provide guests with a desk and an electric tea pot. The breakfast offers buffet, continental or American options. Guests at Grand Hotel Zermatterhof will be able to enjoy activities in and around Zermatt, like hiking, skiing and cycling. With staff speaking German, English and French, around-the-clock information is available at the reception. Matterhorn Museum is a few steps from the accommodation, while Gorner Ridge is 8.6 miles away.
Complimentary carriage ride from the train station and welcome drink started the trip off perfectly. Free wifi was a huge plus. Snow equipment room was wonderful. Location was central and perfect for he mountain activities as well as shopping.
The Omnia
Located on a rock, 148 feet above the roofs of central Zermatt, guests access The Omnia via a tunnel leading to an elevator, which brings them right into the lobby. Guests can taste refined international cuisine made from selected seasonal ingredients in the restaurant or on the terrace. After dinner, guests can relax on the sofa in front of the fireplace, sipping an espresso or a grappa. The spa area offers various treatments to unwind after a day in the fresh mountain air. All units vary in layout and size and feature elegant modern design and private balconies. Wireless internet is available in the entire hotel free of charge. The Omnia offers its own taxi service to and from Zermatt railway station, the car park or the heliport. A shuttle or helicopter service to the airports can be arranged by the hotel team as well. Zermatt's winter sports area can be reached within a 15-minute walk or by electrically-powered buses and taxis. Please note that construction work is going on nearby [from 01/04/2021 to 30/09/2025 and some rooms may be affected by noise.
Dramatic setting is complimented by a reverence for modern design. Every detail has been attended to and the style throughout is impressive. Comfort and relaxation are the key features.
The service was amazing
Matterhorn Lodge Hotel & Appartements
Opened in December 2012, Hotel Matterhorn Lodge is located in the historic center of Zermatt. Decorated in a classic Alpine style, it features a wellness area with 3 different saunas. A ski bus stop is a 2-minute walk away. Units at the Matterhorn Lodge have 1 or 2 flat-screen TVs, free WiFi, a bathroom and modern furnishings. Some units have a kitchen or kitchenette, and some offer Matterhorn views. A rich breakfast is served every morning. The Matterhorn Lodge features a hotel bar and a ski storage room. A shuttle service to the train station is provided free of charge. Next to the Bahnhofstrasse and the Kirchplatz, it is 984 feet from the closest restaurant. The Sunnegga Cable Car Station and the Zermatt Train Station are within 1640 feet of the Lodge. Zermatt is car-free. Access for private traffic is only permitted as far as Täsch. From Täsch you can take the train or take a taxi or limousine service to Zermatt. Täsch is 3.1 mi from Zermatt, the Täsch-Zermatt road is closed to public transport.
the room was lovely, but underground partially, the lobby was minimal , my room had zero view and I came to see the mountains....it looked out on a neighbor garden
Hotel Aristella Swissflair
Built in December 2010, this stylish, specially themed 4-star hotel offers a central location, 656 feet from the center of Zermatt. Some of the modern rooms offer Matterhorn views. The bright rooms at Hotel Aristella Swissflair with their beautiful parquet or wooden floors and modern furniture overlook the surrounding Swiss Alps. Flat-screen cable TVs and a tea/coffee maker can be found in each room. An iPod docking station is available on request. Bathrobes and slippers are also provided. Guests can benefit from the Aristella’s ski storage room with ski boot dryer. After a day on the slopes, guests can relax in the hotel’s spa area featuring a hot tub, a steam bath and a sauna. The Aristella Swissflair’s restaurant serves traditional Swiss, flambé dishes and international cuisine. Fine wines are also offered. Guests can request packed lunches and special diet menus. Room service is also available. Aristella Swissflair Hotel is a 5-minute walk away from Sunnegga Cable Car and a 10-minute walk from Klein Matterhorn Cable Car. A ski bus stop can be reached within 2 minutes and a ski rental is opposite the property.
Hotel Schweizerhof Zermatt
Located in the Bahnhofstrasse in car-free Zermatt, the Hotel Schweizerhof offers you three restaurant, concierge service and free WiFi. Most rooms and suites have a balcony providing stunning views of the Matterhorn mountain. Guests can enjoy a cocktail in the lobby or with the open kitchen with international dishes and live DJ. There is a wellness area with an indoor swimming pool and a fitness center. Conference rooms for up to 90 people are also available. we also offer jacuzzi, sauna and steam bath. The railway and Gornergratbahn stations are just a few steps away from the Schweizerhof Hotel. we offer a private kids club, a ski room and ski rental.
Hotel Walliserhof Zermatt
Centrally located in Zermatt, 984 feet from the train station, Hotel Walliserhof Zermatt is built in characteristic Valais chalet style and offers a spa area with sauna and a hot tub. Free WiFi is available in all areas. The rooms at the Hotel Walliserhof Zermatt are all fitted with a TV, a desk, and a bathroom with a bath, bathrobes and hairdryer. Breakfast is available every morning, and for lunch and dinner, regional and international cuisine can be enjoyed in the restaurant which features a terrace right on Bahnhofstrasse, the main shopping street of Zermatt. The Matterhorn Glacier Paradise Station and the Zermatt-Furi Ski Elevator are 2953 feet away.
Our hotel suite was beautiful and perfect for our 15 y anniversary eve! Free breakfast in the room overlooking a garden was a big perk and it¿s location to the train station also. The young man running breakfast and the cleaning gal were friendly.
The character of the hotel is amazing! We loved how old the hotel and restaurant were but the rooms were wonderful!! We were upgraded to the suite for no extra charge!
Patricia at the front desk was most helpful throughout our short stay. She gave us very precise directions to places we needed to be, great information on things to see on Gornergrat and the Matterhorn did it all with a smile on her face.
Hotel Capricorn
In a quiet location in the car-free village of Zermatt, Hotel Capricorn offers magnificent views of the Matterhorn, free in-room WiFi. All rooms at the Capricorn provide a bathroom or shower, a toilet, and cable TV. Some also have a balcony. They are all accessible by elevator. Guests can enjoy the sauna. Within a 5- to 10-minute walk, you can reach 3 cable cars and the center of the village. The train station is a 15-minute walk from the hotel.
Hotel Continental
Hotel Continental is located right in the city center of Zermatt, 492 feet from the train station and the Gornergratbahn ski elevator. Free Wi-Fi is provided throughout the property. All rooms have a flat-screen TV and a private bathroom with a hairdryer. Some rooms feature a seating area. A rich buffet breakfast with regional products is included in all room rates. Guests staying at the Continental Hotel can enjoy a reduced entrance fee to the Vita Borni spa at the sister hotel Grand Hotel Zermatterhof, which is 492 feet away, upon request and on availability. They also have the possibility to charge their restaurant charges at the restaurants of Grand Hotel Zermatterhof to their room account. Various restaurants, bars and shops are within easy walking distance of Hotel Continental.
Location. Location. Location.
Hotel Astoria
Located in the center of Zermatt, Hotel Astoria offers spacious rooms, free WiFi, and access to a wellness area for surcharge. Zermatt Train Station and the Klein-Matterhorn Cable Car are a 10-minute walk away. Right next to the Astoria Hotel, there is a lively bar, a small supermarket, a bakery, and several sports shops and restaurants. A bus stop is around the corner. At a nearby partner hotel, activities for children are offered during the day and on request in the evening. Babysitting services can be arranged on request.
Very friendly staff. Good ambience. Good breakfast.
 his staff were terrific. Good location.
Their breakfast
Hotel Holiday
Hotel Holiday enjoys a quiet location just an 8-minute walk from Zermatt's center and only 656 feet from the Sunnegga Express, which takes you to the Sunnegga, Blauherd and Rothorn mountains. In the restaurant La Calèche, guests can enjoy meals made from high-quality seasonal products. A wide range of fine wines is available in the large wine cellar. All rooms have a balcony with mountain views, a flat-screen cable TV, a mini-bar, a seating area, and a bathroom. The ski slope from the Sunnegga down to Zermatt offers direct ski-to-door access to Hotel Holiday for advanced skiers. The Gornergrat Train Station and the bus stop to the Klein Matterhorn are also easily reachable on foot.
Seriously the best duvet and pillows!
Hotel Parnass
The family-run Hotel Parnass is quietly located next to the Matter Vispa River and 984 feet from the Sunnegga Express Cable Car. It offers free WiFi in all rooms. A ski bus stop can be found right next to the property. Each room at the Parnass Hotel is equipped with a flat-screen cable TV, a safe, and a bathroom with a hairdryer. Some rooms, as well as the garden. There is a garden with a seating area and a cozy lounge with a fireplace and a library. Guests can use a ski storage room with a ski boot dryer. In-house massages are available on request.
Very nice view. Staff is the best. Breakfast is very good. I highly recommend this hotel.
Rooms were super clean and neat. Updated, modern bathrooms. Great food. Super friendly staff and excellent location in the middle of town where you can walk to everything.
Frequently Asked Questions
What does 'car-free' mean for hotel arrival and luggage in Zermatt?
What are typical hotel check-in and check-out times in Zermatt?
Are hotel prices in Zermatt final, or are there additional taxes?
How does seasonality affect Zermatt hotel rates, and which events cause price spikes?
How do Zermatt neighborhoods compare for hotel choice in terms of prices, walkability, and noise?
What payment methods and currency norms should I expect at Zermatt hotels?
What is the typical range for mandatory tourist taxes in Zermatt hotels?
Are late check-outs generally allowed in Zermatt hotels, and at what cost?
What is the typical Wi-Fi speed in Zermatt hotels, and is it reliable for remote work?
Are there any fees for using credit cards at Zermatt hotels?
How strict are cancellation policies in Zermatt, especially during peak seasons?
What are the notable safety concerns for hotel guests in Zermatt?
What is the prevalence of step-free access in Zermatt hotels?
What are common family and pet policies in Zermatt hotels?
Is Zermatt suitable for remote work, and how reliable is the power?
Top Tips
- Park at Täsch and take the shuttle train for the last 12 minutes into Zermatt. Trains usually run every 20 minutes off-peak and every 10 minutes at peak hours. In July-August and December-March, allow an extra 30-60 minutes for parking and shuttle lines. Retain your parking ticket for return validation, and check if luggage transfer services are available at Täsch.
- Confirm in writing if your hotel offers station pickup, as Zermatt is car-free. Many provide pickup by electric taxi or hotel shuttle at Zermatt station, but walking to hotels can take 5-20 minutes depending on location. If needed, verify that accessible pickup is available for guests with mobility requirements.
- Zermatt sits at 1,620 m (5,315 ft) and many viewpoints reach over 3,000 m (9,842 ft). Plan at least 24 hours of light activity on arrival, and hydrate to limit altitude symptoms before strenuous hikes. Many hotels offer complimentary still/sparkling water in rooms, and local pharmacies provide altitude advice. Consider requesting an in-room humidifier or access to hotel wellness areas, as alpine air can be dry.
- Book Zermatt hotels 2-4 months ahead for peak events like the Unplugged Festival (spring live music, draws thousands) or winter holidays such as Christmas and New Year, as rooms often fill by mid-season. Some properties require 8-12 weeks lead time. Booking directly through hotel websites may offer member-rate perks or flexible cancellation options.
- Matterhorn-facing rooms carry a premium and fill quickly; request and confirm any paid upgrades at booking if a view is needed. If unavailable, consider Gornergrat or village/church spire views as alternatives. For privacy or scenery, specify the floor or request a balcony.
- Bring a small refillable bottle, as Zermatt's tap water is potable and high quality. Many hotels provide reusable bottles or glassware in rooms, and fresh spring water fountains are found on Bahnhofstrasse and near the Gornergrat train terminal.
- Most Zermatt properties are independent; booking direct may unlock breakfast or late checkout. Larger brand hotels, when available, often offer loyalty points. Ask about local experience bundles, such as guided hikes or spa access, included with reservations.
- If you need step-free access, confirm it in writing since many historic chalets have stairs or small lifts. Request a guaranteed ground-floor room or elevator access and written confirmation of your room number. Ask about winter access, roll-in showers, or visual alarms if needed, and confirm porter service.
- Plan EV charging before arriving at Täsch, as guest car charging is not available in car-free Zermatt. Täsch P+R is the main lot with public chargers, usually CHF 0.50-0.80/kWh, and may require a Swiss RFID or app. Consider pre-reserving charging spots for holiday weeks.
- Pay in Swiss Francs (CHF) and opt out of dynamic currency conversion (DCC) to avoid extra fees. Hotels, ATMs, and shops use CHF as the main currency. Most take chip or contactless cards, but check with your bank about foreign transaction policies, and notify them of your Swiss travel dates for security.
- Wi-Fi and mobile coverage are generally good in Zermatt; 3-star hotels and above typically include Wi-Fi in the room rate. Major mobile networks like Swisscom and Sunrise cover the valley, but speeds can slow during tourist surges. Business travelers should confirm in-room high-speed Wi-Fi is available if needed for meetings.
- If sensitive to noise, avoid rooms facing the station or Bahnhofstrasse, where train and pedestrian noise is common from 5:30-7:30. Courtyard or mountain-facing rooms are usually quieter. You may also request a room away from hotel bars or restaurants for additional quiet.
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