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Property Name
Guest Rating
Stars
Brands
- Allegro Resorts
- Bluebay Hotels
- Independent
- No brand
- Ocean
- PRINCESS HOTELS
- Sandos Hotels
- Secrets
- The Reef Resort
- Trademark Collection
Property Types
- Hotel
- Resort
Food, ambience, things to do
Swimming pools...when they are clean.
Location and amenenities
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Staff was very nice and accommodating, food and drinks were amazing, the resort was very clean, and the ambiance was very tranquil.
The grounds were very pretty, bartenders made good drinks, staff was very good!
It was modern, clean, and had attentive kind staff.
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beautiful landscaping and cleaniness
We had an amazing time.The amenities the service the food and the personel were perfect.We had a great time and we enjoyed everything single min.The only reason we are not giving 5 star (which we were going to) is due to the taxi partner to PDC(shuttle)
Nice hotel with lots of pools. Grounds were well maintained and the room was spacious and quite nice.
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Proximity to the center of town
Location. That said its family-friendly so loud, loud local nearby day club and outrageously expensive for what you get f&b-wise.
You allowed someone to steal my identity and charge $3000 to my credit card.
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Clean and helpful
Location was close to 5th Avenue and perfect
The price was the best option for the cleanliness of the hotel.
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The location was nice.
The Room and Asian restaurant
Specialty Restaurants were spot on. Pools were amazing. Most of the staff were really friendly.
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Great place good food great pool
Bartender was the best at making and mixing drinks
The all inclusive breakfast was a nice feature the dinner buffet was changing daily they had two different options of fine dining which was very nice staff was remarkably friendly and kind and polite and helpful
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The staff and rooms were good.
The resort is clean, bright and spacious with amazing food, amazing greenery and beautiful design inside and out. I appreciate the friendly and hardworking staff at the bars and buffet restaurants, as well as the helpful concierge and housekeeping teams.
People that travel and temperatures of pool
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The only thing I can think of is the wait staff at the restaurants was really pleasant.
The weather, the lobby, the decoration of the grounds
Options for children
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Their bed was very comfortable. I have difficulty sleeping so this really helped make my trip more pleasant.
My experience at the Fives hotel was awesome. Great location great food and wonderful staff. The room was very clean.
This hotel had the best location, it is very clean and has a wonderful pool!
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This hotel is right on the beach and was very laid back and relaxing. We loved walking around and that it was dog friendly!
Location.
The location is great
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Some of the staff was very friendly, the pool was very clean, even though it was just a pretty big one
Decent food choices
How clean it was kept.
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The location and beach is amazing. White sand, great shade under the palm trees. Staff were hard working and quick to meet our needs. Lobby staff gave great recommendations for places to go. The room was very clean. Tropical feel was fun.
Close the beach & shopping
Nothing like after food poisoning.
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Tranquil escape with super friendly staff, clean accommodations, and great food/beverage.
The staff is trained with the utmost respect and care for all guests. I am blown away by the hospitality. All the restaurants were delicious and catered to my very specific dietary restrictions! The beach was to die for- beach beds!!!
The beach access and lounge area was beautiful. I loved that they took the time and effort to clean up the seaweed from the shore.
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Beautiful hotel
Proximity to Cancun airport. Nice beach. Food at Amber restaurant was very good.
The food overall was quite good. The hotel had a fun aesthetic in the rainforest and most of the staff were extremely welcoming and accommodating. Great beach access and a good, intimate experience for adults and couples.
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The location staff amenities and condition of the facilities is very nice.
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I like the pool
The pool and location
Almost everything
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Absolutely beautiful property! The staff were amazing!
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Great room, very big and clean.
In my opinion, believe the bad reviews, and approach the positive reviews with caution when considering this condo hotel. Even if it were to be in top condition, it would only be a 3-star property and never a 5-star one, both in the past and present.
From the moment we arrived to the moment we left all of the staff were very nice and accommodating. We enjoyed out stay and both agree it was the best out of the several other places we stayed on our trip! Brave! The pool is epic as is the jacuzzi.
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The staffs were very courteous, friendly,and accommodating. Check in was a breeze and the the front desk also gave me a tour around the property before showing me the room.
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Breakfast Server
When I walked in the unit my initial impression was very positive because of its size and furnishings. It felt upscale and modern.
The air conditioning.
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Close to 5th street
The hotel was beautiful. The pool was great. The rooftop had a great view for sunsets. I would stay in another room but...
The staff is incredible and the hotel architecture is really pretty.
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Food was good specially the dinner but breadfast was the same all days never change the menÃÂú they take foverer to serve the food but the instalations was ok
Lots of activities for kids. Loved the bounce houses by the pool. Great customer service
The staff was very polite and the food was good.
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Where to stay in Playa Del Carmen
Learn about the top neighbourhoods of Playa Del Carmen
Secrets® Moxche Playa del Carmen - All Inclusive - Adults Only
Beachfront Location Secrets Moxché Playa del Carmen in Playa del Carmen offers direct beachfront access with stunning sea views. Guests can relax on the sun terrace or take a dip in the rooftop swimming pool. Exceptional Facilities The resort features a fitness center, spa facilities, tennis court, and free WiFi. Additional amenities include a hot tub, steam room, and yoga classes. Dining Experience A modern, romantic restaurant serves French, Italian, Japanese, Mexican, and other cuisines. Breakfast is a buffet with vegetarian, vegan, gluten-free, and dairy-free options. Comfortable Accommodations Rooms include air-conditioning, private bathrooms, balconies, and sea views. Additional amenities include mini-bars, free toiletries, and soundproofing. Nearby Attractions Playa del Carmen Beach is a 15-minute walk away. Cozumel International Airport is 27 mi from the resort.
Food, ambience, things to do
Swimming pools...when they are clean.
Location and amenenities
Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only
Offering an outdoor swimming pool and a spa and wellness center, Platinum Yucatan Princess Adults Only - All InclusiveAll Suites & Spa Resort is located 6.2 mi from Playa del Carmen main square. Free WiFi access is available throughout. The suites will provide you with a TV and air conditioning. Featuring a spa bath, the private bathroom also comes with a hairdryer and bathrobes. Extras include a mini-bar, an iPod dock and a seating area. At Platinum Yucatan Princess Adults Only - All InclusiveAll Suites & Spa Resort you will find 1 international buffet and 4 a la carte restaurants (without previous reservation), a tennis court and a fitness center. Other facilities offered at the property include entertainment staff, a nightclub and water sports facilities. This property is 10 minutes’ drive from Plaza Las Américas Shopping Center and 11 mi from Xcaret Park. Cancún International Airport is 31 mi away.
Staff was very nice and accommodating, food and drinks were amazing, the resort was very clean, and the ambiance was very tranquil.
The grounds were very pretty, bartenders made good drinks, staff was very good!
It was modern, clean, and had attentive kind staff.
Grand Sunset Princess - All Inclusive
Prime Beachfront Location Grand Sunset Princess - All Inclusive in Playa del Carmen offers direct beachfront access with Playa del Carmen Beach just a 2-minute walk away. Guests enjoy a year-round outdoor swimming pool, lush gardens, and a terrace with stunning views. Exceptional Facilities The resort features spa facilities, a fitness center, tennis court, and a yoga and fitness studio. Free WiFi is available throughout the property, ensuring connectivity for all visitors. Comfortable Accommodations Rooms include air-conditioning, private bathrooms, balconies, and modern amenities such as mini-bars and flat-screen TVs. Family rooms and ground-floor units cater to various guest needs. Dining Experience A modern restaurant serves Italian, Mexican, seafood, Asian, European, and barbecue grill cuisines. A buffet breakfast is available, complemented by evening entertainment and live music.
beautiful landscaping and cleaniness
We had an amazing time.The amenities the service the food and the personel were perfect.We had a great time and we enjoyed everything single min.The only reason we are not giving 5 star (which we were going to) is due to the taxi partner to PDC(shuttle)
Nice hotel with lots of pools. Grounds were well maintained and the room was spacious and quite nice.
The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive
Located in the middle of downtown Playa del Carmen, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive Suites - Optional Gourmet All Inclusive has an outdoor swimming pool and a fitness center. This property is located a short distance from attractions such as ADO International Bus Station and Playa del Carmen Maritime Terminal. Both free WiFi and private parking are available on site. All guest suites at the hotel are equipped with a seating area and a flat-screen TV. Suites are complete with a private bathroom equipped with free toiletries and all suites will provide you with a balcony. At the The Reef 28 you will find a restaurant serving Mexican, American and Asian cuisine. Staff is always available to help at the reception. The Reef 28 is located 0.9 mi from a disabled - friendly beach. The nearest airport is Cozumel international Airport at 12 mi from the hotel.
Clean and helpful
Location was close to 5th Avenue and perfect
The price was the best option for the cleanliness of the hotel.
Ocean Riviera Paradise - All Inclusive
Beachfront Location Ocean Riviera Paradise All Inclusive in Playa del Carmen offers direct beachfront access with stunning sea views. Guests can relax on the sandy shores or take a dip in the outdoor swimming pool. Comfortable Accommodations Rooms feature air-conditioning, private bathrooms, and modern amenities such as mini-bars and free WiFi. Family rooms and ground-floor units provide additional comfort. Dining Experience The resort features a family-friendly restaurant serving American, Mexican, and international cuisines. Dining options include brunch, lunch, dinner, and cocktails in a traditional or modern ambiance. Leisure Facilities Guests can enjoy spa facilities, a fitness center, tennis court, and waterpark. Additional amenities include a kids' club, pool bar, and evening entertainment. Nearby Attractions Playa del Carmen Beach is a 3-minute walk away, while Cozumel International Airport is 26 mi from the resort. Other attractions include the Church of Guadalupe (4.3 mi) and Moon Palace (29 mi).
The only thing I can think of is the wait staff at the restaurants was really pleasant.
The weather, the lobby, the decoration of the grounds
Options for children
The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Located in Playa del Carmen, less than 0.6 mi from ADO International Bus Station, The Fives Downtown Hotel & Residences, Curio Collection by Hilton provides accommodations with private parking, a fitness center and a bar. Among the facilities of this property are a restaurant, a 24-hour front desk and room service, along with free WiFi. Every room comes with a TV with cable channels. Guests at the hotel can enjoy an American breakfast. Curio Collection by Hilton offers a sun terrace. Access to the outdoor swimming pool and business center is provided to all guests of the accommodations. Popular points of interest near The Fives Downtown Hotel & Residences, Curio Collection by Hilton include Playa del Carmen Maritime Terminal, Disabled-friendly beach and Kool Beach Club. The nearest airport is Cozumel International, 21 mi from the hotel, and the property offers a paid airport shuttle service.
Their bed was very comfortable. I have difficulty sleeping so this really helped make my trip more pleasant.
My experience at the Fives hotel was awesome. Great location great food and wonderful staff. The room was very clean.
This hotel had the best location, it is very clean and has a wonderful pool!
The Reef Coco Beach & Spa- Optional All Inclusive
This beachfront resort in Playa del Carmen offers stunning views of the Playa del Carmen Reef and is just a short 5-minute walk from the vibrant 5th Avenue entertainment area. On-site amenities include a refreshing outdoor swimming pool and a full-service spa. Each room is equipped with either a king-size bed or two double beds, a private bathroom with a hairdryer and vanity mirror, air conditioning, a ceiling fan, TV, telephone, alarm clock, safety deposit box, and ironing facilities. Every room at The Reef Coco Beach also features a furnished balcony or terrace. Guests can enjoy a variety of recreational activities right at the beach, including snorkeling, diving, and kayaking. The hotel also offers a Kids Club with games for children and free Wi-Fi in the lobby. Experience the Fragata Beach Club, your exclusive haven for stylish seaside relaxation. Located along the pristine coastline next to The Reef Coco Beach, this private beach club offers an elevated vacation experience. Enhance your stay with a special upgrade to our Fragata Beach Club, reserved exclusively for our esteemed guests. Enjoy personalized service, gourmet seafood and beverage selections, and exquisite furnishings, all while being serenaded by the soothing sea breeze. Don't miss out on this opportunity to be pampered throughout your stay.
Great place good food great pool
Bartender was the best at making and mixing drinks
The all inclusive breakfast was a nice feature the dinner buffet was changing daily they had two different options of fine dining which was very nice staff was remarkably friendly and kind and polite and helpful
Viva Maya by Wyndham, A Trademark All Inclusive Resort
At Viva Maya by Wyndham, A Trademark All Inclusive Resort, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Amenities at car hire offered by Viva Maya by Wyndham, A Trademark All Inclusive Resort simplify the organization of your excursions, tourist activities, and other adventures in Playa Del Carmen. Complimentary parking is available for guests. Continuously receive the support you require through front desk amenities such as concierge service, luggage storage and safety deposit boxes.At the hotel, their ticket service and tours is also capable of assisting with booking tickets and securing reservations for entertainment and adventures.Always look your best in your preferred attire with the laundromat and laundry service provided at Viva Maya by Wyndham, A Trademark All Inclusive Resort. Desire to unwind? Make the most of your visit at Viva Maya by Wyndham, A Trademark All Inclusive Resort with accessible amenities such as daily housekeeping.Additionally, you can obtain minor travel essentials and miscellaneous items at the convenience stores without departing from the Viva Maya by Wyndham, A Trademark All Inclusive Resort. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel.Accommodations come equipped with all the conveniences required for a restful night's slumber.A few accommodations at Viva Maya by Wyndham, A Trademark All Inclusive Resort also include unique design elements like a balcony or terrace.A number of rooms feature television for guest amusement and enjoyment.In certain chosen rooms, a refrigerator is conveniently available for your use. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer and toiletries, ensuring a comfortable stay for guests. At Viva Maya by Wyndham, A Trademark All Inclusive Resort, each day commences with a scrumptious breakfast offered at no additional cost.All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it.Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent within the hotel's bar and nightclub may prove to be just as entertaining as venturing out with your fellow adventurers.At Viva Maya by Wyndham, A Trademark All Inclusive Resort, guests can take pleasure in the delightful recreational amenities provided for their entertainment. At the hotel, a wide range of enjoyable activities ensures that there's never a dull moment during your visit. Don't miss out on the easily reachable beach in the vicinity. Conclude your days in complete tranquility by paying a visit to massage, hot tub, salon, spa and sauna for ultimate relaxation.At Viva Maya by Wyndham, A Trademark All Inclusive Resort, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool. At Viva Maya by Wyndham, A Trademark All Inclusive Resort, the poolside bar provides an excellent incentive to enjoy extended hours in your swimwear. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.
The location and beach is amazing. White sand, great shade under the palm trees. Staff were hard working and quick to meet our needs. Lobby staff gave great recommendations for places to go. The room was very clean. Tropical feel was fun.
Close the beach & shopping
Nothing like after food poisoning.
PUNTA ESMERALDA Hotel Boutique
Comfortable Accommodations PUNTA ESMERALDA Hotel Boutique in Playa del Carmen offers family rooms with air-conditioning, private bathrooms, and city views. Each room includes a TV, wardrobe, and free toiletries. Exceptional Facilities Guests can enjoy a rooftop swimming pool, sun terrace, and free WiFi. Additional amenities include a restaurant, outdoor seating area, and free on-site private parking. Dining Experience The family-friendly restaurant serves Mexican cuisine with a continental breakfast featuring juice. The restaurant ambiance provides a relaxed setting for meals. Prime Location Playa del Carmen Beach is a 15-minute walk away, while the Church of Guadalupe lies 0.8 mi from the hotel. Cozumel International Airport is 24 mi distant.
Frequently Asked Questions
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How much does the seasonal price swing affect mid-range hotel rates in Playa del Carmen?
How do hotel neighborhoods like Centro/5th Avenue, Playacar, and northern Playa del Carmen compare?
What is the usual hotel Wi-Fi speed and coworking availability for remote work in Playa del Carmen?
What lodging-relevant safety or scam issues should I expect near hotels in Playa del Carmen?
How do weather events like hurricanes affect hotel availability, power, or refunds?
How common are accessible rooms and step-free access in Playa del Carmen hotels?
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Top Tips
- Book Playa Del Carmen hotels at least 5 months in advance for December to April stays, as rates can increase 40-60% in peak season with beachfront rooms especially in demand. To keep flexibility, check the cancellation policy for possible changes in your plans.
- Save on extra charges by booking boutique hotels, as many all-inclusives add MX$340-850 (approx. $15-50 USD) per night in resort fees, while smaller properties rarely require these. Confirm the fee status during booking to avoid unexpected charges at check-in.
- Choose Centro for budget hotels and easier nightlife access; nightly rates average MX$1,020-1,700 (approx. $60-100 USD) and 5th Avenue clubs are 5-10 minutes on foot. Playacar hotels start at MX$2,040+ (approx. $120+ USD), mainly providing a quieter, gated setting.
- Remote workers should confirm Wi-Fi speed with recent test results, since some hotels provide under 10 Mbps even when listing 'high-speed.' Choose properties guaranteeing 25 Mbps or faster to ensure smooth video calls and streaming.
- Pay hotel bills in pesos (MXN) to avoid dynamic currency conversion at poor exchange rates, which can add about 5-8% extra cost if billed in US dollars. Insist on MXN at payment to receive fair rates.
- Skip all-inclusive plans if you want to discover Playa Del Carmen’s local eateries; top taquerias charge around MX$85 (approx. $5 USD) per meal, compared to daily upcharges of MX$510+ (approx. $30+ USD) at all-inclusives. Confirm nearby restaurant and street food options for more variety.
- Request upper-floor rooms during the rainy season (June-October), as ground-floor areas may flood and have higher humidity. Staying higher up helps reduce mold exposure and increases comfort, especially important for guests with sensitivities.
- For airport transfers, use ADO buses from Cancún Airport to Playa Del Carmen; rides take about 1 hour and cost MX$200 (approx. $12 USD), saving over MX$645 (approx. $38 USD) compared to typical taxi fares. Buses have luggage storage and air conditioning.
- Some hotels provide free transport to cenotes, saving about MX$340+ (approx. $20+ USD) per guest. Ask about available cenote access and shuttle times when booking if you plan to visit these unique swimming spots.
- Tip housekeeping daily at MX$20-40 (approx. $1-2 USD), since staff may rotate and this helps ensure consistent towel and amenity refresh. Use local currency when possible for convenience and transparency.
Hotels in Playa Del Carmen
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