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Property Name
Guest Rating
Stars
Brands
- Aloft
- Holiday Inn Express
- Independent
- No brand
- No Brand
- Ocean
- PRINCESS HOTELS
- Secrets
- The Reef Resort
- Two Roads - Alila
Property Types
- Hotel
- Resort
Food, ambience, things to do
Swimming pools...when they are clean.
Location and amenenities
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Staff was very nice and accommodating, food and drinks were amazing, the resort was very clean, and the ambiance was very tranquil.
The grounds were very pretty, bartenders made good drinks, staff was very good!
It was modern, clean, and had attentive kind staff.
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Proximity to the center of town
Location. That said its family-friendly so loud, loud local nearby day club and outrageously expensive for what you get f&b-wise.
You allowed someone to steal my identity and charge $3000 to my credit card.
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per night
beautiful landscaping and cleaniness
We had an amazing time.The amenities the service the food and the personel were perfect.We had a great time and we enjoyed everything single min.The only reason we are not giving 5 star (which we were going to) is due to the taxi partner to PDC(shuttle)
Nice hotel with lots of pools. Grounds were well maintained and the room was spacious and quite nice.
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The location was nice.
The Room and Asian restaurant
Specialty Restaurants were spot on. Pools were amazing. Most of the staff were really friendly.
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The only thing I can think of is the wait staff at the restaurants was really pleasant.
The weather, the lobby, the decoration of the grounds
Options for children
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per night
Bartender was the best at making and mixing drinks
The all inclusive breakfast was a nice feature the dinner buffet was changing daily they had two different options of fine dining which was very nice staff was remarkably friendly and kind and polite and helpful
Location to 5th (quinta) ave. Walking distance. Quiet. Clean. Safe. A/C in the room nice.
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Clean and helpful
Location was close to 5th Avenue and perfect
The price was the best option for the cleanliness of the hotel.
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The location and beach is amazing. White sand, great shade under the palm trees. Staff were hard working and quick to meet our needs. Lobby staff gave great recommendations for places to go. The room was very clean. Tropical feel was fun.
Close the beach & shopping
Nothing like after food poisoning.
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Some of the staff was very friendly, the pool was very clean, even though it was just a pretty big one
Decent food choices
How clean it was kept.
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The staff and rooms were good.
The resort is clean, bright and spacious with amazing food, amazing greenery and beautiful design inside and out. I appreciate the friendly and hardworking staff at the bars and buffet restaurants, as well as the helpful concierge and housekeeping teams.
People that travel and temperatures of pool
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My experience at the Fives hotel was awesome. Great location great food and wonderful staff. The room was very clean.
This hotel had the best location, it is very clean and has a wonderful pool!
Locstion and the restaurant in the rooftop
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This hotel is right on the beach and was very laid back and relaxing. We loved walking around and that it was dog friendly!
Location.
The location is great
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Great room, very big and clean.
In my opinion, believe the bad reviews, and approach the positive reviews with caution when considering this condo hotel. Even if it were to be in top condition, it would only be a 3-star property and never a 5-star one, both in the past and present.
From the moment we arrived to the moment we left all of the staff were very nice and accommodating. We enjoyed out stay and both agree it was the best out of the several other places we stayed on our trip! Brave! The pool is epic as is the jacuzzi.
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The location staff amenities and condition of the facilities is very nice.
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Checking out.
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all inclusive
The staff was very friendly and they were always cleaning. The place was spotless. The dinner in the restaurant was also very tasty. The best part about this resort is the amazing beach with crystal clear waters.
We loved the nice beach, palm trees, shallow water, nice garden, evening programs, small animals in the garden, friendly people and the expert staff, (Gaby, Maria in the spa and Andy at the bike tour.) We liked the stuff at the beach breakfast place.
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Nice beach
The only good thing about this hotel was the lunch menu/buffet by the pool bar. Absolutely nothing else.
Location, beach area, pool area, entertainment
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Where to stay in Playa Del Carmen
Learn about the top neighbourhoods of Playa Del Carmen
Secrets® Moxche Playa del Carmen - All Inclusive - Adults Only
Located in Playa del Carmen, a 15-minute walk from Playa del Carmen Beach, Secrets Moxché Playa del Carmen - Adults Only - All Inclusive has accommodations with an outdoor swimming pool, free private parking, a fitness center and a garden. Among the various facilities are a bar and a tennis court. The property provides a 24-hour front desk, airport transportation, room service and free WiFi throughout the property. The resort will provide guests with air-conditioned rooms offering a closet, a coffee machine, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. A buffet breakfast is available at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive. At the accommodation you'll find a restaurant serving Cambodian, French and Italian cuisine. Vegetarian, dairy-free and vegan options can also be requested. Secrets Moxché Playa del Carmen - Adults Only - All Inclusive offers 5-star accommodations with a hot tub and terrace. Guests can enjoy playing pool, table tennis or sing karaoke, or take advantage of the business center. ADO International Bus Station is 6.2 miles from the resort, while Playa del Carmen Maritime Terminal is 6.5 miles from the property. Cozumel International Airport is 27 miles away.
Food, ambience, things to do
Swimming pools...when they are clean.
Location and amenenities
Platinum Yucatan Princess All Inclusive Suites and Spa Resort Adults Only
Offering an outdoor swimming pool and a spa and wellness center, Platinum Yucatan Princess Adults Only - All InclusiveAll Suites & Spa Resort is located 6.2 mi from Playa del Carmen main square. Free WiFi access is available throughout. The suites will provide you with a TV and air conditioning. Featuring a spa bath, the private bathroom also comes with a hairdryer and bathrobes. Extras include a mini-bar, an iPod dock and a seating area. At Platinum Yucatan Princess Adults Only - All InclusiveAll Suites & Spa Resort you will find 1 international buffet and 4 a la carte restaurants (without previous reservation), a tennis court and a fitness center. Other facilities offered at the property include entertainment staff, a nightclub and water sports facilities. This property is 10 minutes’ drive from Plaza Las Américas Shopping Center and 11 mi from Xcaret Park. Cancún International Airport is 31 mi away.
Staff was very nice and accommodating, food and drinks were amazing, the resort was very clean, and the ambiance was very tranquil.
The grounds were very pretty, bartenders made good drinks, staff was very good!
It was modern, clean, and had attentive kind staff.
Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only
Attractively located in Playa del Carmen, Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only has air-conditioned rooms with free WiFi, free private parking and room service. Among the various facilities of this property are a garden, a terrace and a bar. The resort has an outdoor swimming pool, fitness center, entertainment staff and a 24-hour front desk. All rooms at the resort come with a seating area, a flat-screen TV and a safety deposit box. Featuring a private bathroom with a shower and free toiletries, certain accommodations at Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only also feature a sea view. The rooms will provide guests with a closet and a coffee machine. Guests at the accommodation can enjoy a buffet breakfast. At Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only you'll find a restaurant serving Italian, Japanese and Mediterranean cuisine. Vegetarian, dairy-free and vegan options can also be requested. Popular points of interest near the resort include Playa del Carmen Beach, ADO International Bus Station and Playa del Carmen Maritime Terminal. Cozumel International Airport is 22 miles from the property.
Proximity to the center of town
Location. That said its family-friendly so loud, loud local nearby day club and outrageously expensive for what you get f&b-wise.
You allowed someone to steal my identity and charge $3000 to my credit card.
Ocean Riviera Paradise - All Inclusive
Located in Playa del Carmen, a 3-minute walk from Playa del Carmen Beach, Ocean Riviera Paradise All Inclusive provides accommodations with an outdoor swimming pool, free private parking, a fitness center and a garden. Featuring a 24-hour front desk, this property also provides guests with a water park. The property has a kids' club, room service and currency exchange for guests. Guest rooms at the resort come with air conditioning, a seating area, a flat-screen TV with cable channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Each room comes with a coffee machine, while selected rooms are equipped with a terrace and others also offer sea views. The rooms include a desk. Breakfast is available, and includes buffet, continental and American options. At Ocean Riviera Paradise All Inclusive you'll find a restaurant serving American, Caribbean and Mexican cuisine. Vegetarian, dairy-free and vegan options can also be requested. The accommodation has a playground. You can play tennis at Ocean Riviera Paradise All Inclusive, and car rental is available. ADO International Bus Station is 6.1 miles from the resort, while Playa del Carmen Maritime Terminal is 6.4 miles away. Cozumel International Airport is 26 miles from the property.
The only thing I can think of is the wait staff at the restaurants was really pleasant.
The weather, the lobby, the decoration of the grounds
Options for children
The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive
Located in the middle of downtown Playa del Carmen, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive Suites - Optional Gourmet All Inclusive has an outdoor swimming pool and a fitness center. This property is located a short distance from attractions such as ADO International Bus Station and Playa del Carmen Maritime Terminal. Both free WiFi and private parking are available on site. All guest suites at the hotel are equipped with a seating area and a flat-screen TV. Suites are complete with a private bathroom equipped with free toiletries and all suites will provide you with a balcony. At the The Reef 28 you will find a restaurant serving Mexican, American and Asian cuisine. Staff is always available to help at the reception. The Reef 28 is located 0.9 mi from a disabled - friendly beach. The nearest airport is Cozumel international Airport at 12 mi from the hotel.
Clean and helpful
Location was close to 5th Avenue and perfect
The price was the best option for the cleanliness of the hotel.
Blue Bay Grand Esmeralda - All Inclusive
On the beach in the Riviera Maya district of Playa del Carmen, this all-inclusive hotel offers private beach access, an on-site spa, and several specialty restaurants. The rooms at BlueBay Grand Esmeralda overlook the sea, and include satellite TV. They come with a minibar and safe. Guests can enjoy water sports such as snorkeling and windsurfing at this Playa del Carmen resort. A gym and sauna are on the property. A game room and kids club are available. The shops and restaurants of Playa del Carmen’s Fifth Avenue are only 15 minutes from BlueBay Grand Esmeralda. Cancun is less than an hour from this resort.
Some of the staff was very friendly, the pool was very clean, even though it was just a pretty big one
Decent food choices
How clean it was kept.
The Reef Coco Beach & Spa- Optional All Inclusive
This beachfront resort in Playa del Carmen offers stunning views of the Playa del Carmen Reef and is just a short 5-minute walk from the vibrant 5th Avenue entertainment area. On-site amenities include a refreshing outdoor swimming pool and a full-service spa. Each room is equipped with either a king-size bed or two double beds, a private bathroom with a hairdryer and vanity mirror, air conditioning, a ceiling fan, TV, telephone, alarm clock, safety deposit box, and ironing facilities. Every room at The Reef Coco Beach also features a furnished balcony or terrace. Guests can enjoy a variety of recreational activities right at the beach, including snorkeling, diving, and kayaking. The hotel also offers a Kids Club with games for children and free Wi-Fi in the lobby. Experience the Fragata Beach Club, your exclusive haven for stylish seaside relaxation. Located along the pristine coastline next to The Reef Coco Beach, this private beach club offers an elevated vacation experience. Enhance your stay with a special upgrade to our Fragata Beach Club, reserved exclusively for our esteemed guests. Enjoy personalized service, gourmet seafood and beverage selections, and exquisite furnishings, all while being serenaded by the soothing sea breeze. Don't miss out on this opportunity to be pampered throughout your stay.
Bartender was the best at making and mixing drinks
The all inclusive breakfast was a nice feature the dinner buffet was changing daily they had two different options of fine dining which was very nice staff was remarkably friendly and kind and polite and helpful
Location to 5th (quinta) ave. Walking distance. Quiet. Clean. Safe. A/C in the room nice.
Viva Maya by Wyndham, A Trademark All Inclusive Resort
At Viva Maya by Wyndham, A Trademark All Inclusive Resort, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Amenities at car hire offered by Viva Maya by Wyndham, A Trademark All Inclusive Resort simplify the organization of your excursions, tourist activities, and other adventures in Playa Del Carmen. Complimentary parking is available for guests. Continuously receive the support you require through front desk amenities such as concierge service, luggage storage and safety deposit boxes.At the hotel, their ticket service and tours is also capable of assisting with booking tickets and securing reservations for entertainment and adventures.Always look your best in your preferred attire with the laundromat and laundry service provided at Viva Maya by Wyndham, A Trademark All Inclusive Resort.Desire to unwind? Make the most of your visit at Viva Maya by Wyndham, A Trademark All Inclusive Resort with accessible amenities such as daily housekeeping.Additionally, you can obtain minor travel essentials and miscellaneous items at the convenience stores without departing from the Viva Maya by Wyndham, A Trademark All Inclusive Resort. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel.Accommodations come equipped with all the conveniences required for a restful night's slumber.A few accommodations at Viva Maya by Wyndham, A Trademark All Inclusive Resort also include unique design elements like a balcony or terrace.A number of rooms feature television for guest amusement and enjoyment.In certain chosen rooms, a refrigerator is conveniently available for your use. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer and toiletries, ensuring a comfortable stay for guests. At Viva Maya by Wyndham, A Trademark All Inclusive Resort, each day commences with a scrumptious breakfast offered at no additional cost. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent within the hotel's bar and nightclub may prove to be just as entertaining as venturing out with your fellow adventurers. At Viva Maya by Wyndham, A Trademark All Inclusive Resort, guests can take pleasure in the delightful recreational amenities provided for their entertainment. At the hotel, a wide range of enjoyable activities ensures that there's never a dull moment during your visit. Don't miss out on the easily reachable beach in the vicinity.Conclude your days in complete tranquility by paying a visit to massage, hot tub, salon, spa and sauna for ultimate relaxation.At Viva Maya by Wyndham, A Trademark All Inclusive Resort, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool. At Viva Maya by Wyndham, A Trademark All Inclusive Resort, the poolside bar provides an excellent incentive to enjoy extended hours in your swimwear.At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.
The location and beach is amazing. White sand, great shade under the palm trees. Staff were hard working and quick to meet our needs. Lobby staff gave great recommendations for places to go. The room was very clean. Tropical feel was fun.
Close the beach & shopping
Nothing like after food poisoning.
Allegro Playacar - All Inclusive Resort
The Allegro Playacar All Inclusive, 1.9 mi from Playa del Carmen, offers a long beach with water sports facilities. There are 3 outdoor pools, tennis courts and a spa. Set in Polynesian-style bungalows, rooms come with a balcony or terrace. Each has air conditioning and a fan. There is a seating area with satellite TV, a mini-bar and coffee maker. The complex offers 4 restaurants, 4 bars and 1 disco with a bar. The Buffet Bar offers international cuisine. There is a snack bar and grill, a Mexican and Italian restaurant. Bars include a cocktail bar and poolside bar. Apart from food and drink, a range of supervised activities are included free. These include a kids’ club, a range of sporting activities and classes such as diving, kayaking and a Catamaran. Night time entertainment is also provided. Currency exchange is available at the 24-hour reception, and you can hire a car at the tour desk. Allegro Playacar All Inclusive Resort is 45 minutes’ drive from Cancun Airport.
Nice beach
The only good thing about this hotel was the lunch menu/buffet by the pool bar. Absolutely nothing else.
Location, beach area, pool area, entertainment
Frequently Asked Questions
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How do hotel neighborhoods like Centro/5th Avenue, Playacar, and northern Playa del Carmen compare?
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Top Tips
- Book Playa Del Carmen hotels at least 5 months in advance for December to April stays, as rates can increase 40-60% in peak season with beachfront rooms especially in demand. To keep flexibility, check the cancellation policy for possible changes in your plans.
- Save on extra charges by booking boutique hotels, as many all-inclusives add MX$340-850 (approx. $15-50 USD) per night in resort fees, while smaller properties rarely require these. Confirm the fee status during booking to avoid unexpected charges at check-in.
- Choose Centro for budget hotels and easier nightlife access; nightly rates average MX$1,020-1,700 (approx. $60-100 USD) and 5th Avenue clubs are 5-10 minutes on foot. Playacar hotels start at MX$2,040+ (approx. $120+ USD), mainly providing a quieter, gated setting.
- Remote workers should confirm Wi-Fi speed with recent test results, since some hotels provide under 10 Mbps even when listing 'high-speed.' Choose properties guaranteeing 25 Mbps or faster to ensure smooth video calls and streaming.
- Pay hotel bills in pesos (MXN) to avoid dynamic currency conversion at poor exchange rates, which can add about 5-8% extra cost if billed in US dollars. Insist on MXN at payment to receive fair rates.
- Skip all-inclusive plans if you want to discover Playa Del Carmen’s local eateries; top taquerias charge around MX$85 (approx. $5 USD) per meal, compared to daily upcharges of MX$510+ (approx. $30+ USD) at all-inclusives. Confirm nearby restaurant and street food options for more variety.
- Request upper-floor rooms during the rainy season (June-October), as ground-floor areas may flood and have higher humidity. Staying higher up helps reduce mold exposure and increases comfort, especially important for guests with sensitivities.
- For airport transfers, use ADO buses from Cancún Airport to Playa Del Carmen; rides take about 1 hour and cost MX$200 (approx. $12 USD), saving over MX$645 (approx. $38 USD) compared to typical taxi fares. Buses have luggage storage and air conditioning.
- Some hotels provide free transport to cenotes, saving about MX$340+ (approx. $20+ USD) per guest. Ask about available cenote access and shuttle times when booking if you plan to visit these unique swimming spots.
- Tip housekeeping daily at MX$20-40 (approx. $1-2 USD), since staff may rotate and this helps ensure consistent towel and amenity refresh. Use local currency when possible for convenience and transparency.
Hotels in Playa Del Carmen
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