Hampton Inn By Hilton Knoxville-West At Cedar Bluff

Location was nice.

Wifi didn't work in my room. Staff told me it was because of my room location. They offered no solution and I was not able to get any work emails done. Poor guest service.

Room comfort

Nothing

Good location , close to the interstate. Breakfast was nice and staff was very helpful and accommodating.

They need some lighting at the outdoor area. Outside space was nice, just too dark.

Location was great. Close to fun things to do, shops and lots of restaurants. Hotel right off the expressway, but couldn't hear the traffic noise from the room. Room was spacious and clean. Plenty of room for the two of us and our two dogs. Had a safe, microwave, and mini fridge. Lobby was beautiful, and the front desk staff was friendly and hospitable the whole time. Very dog friendly. Plenty of nicely kept grass for the dogs. They loved that, and enjoyed playing and wrestling in it. As soon as we checked in, our dog, Norbert, loved all the action outside the window. We had a perfect view of the parking lot and expressway, and he couldn't get enough of it. There was a huge firepit on the patio out back. That was a fun surprise. The breakfast buffet was great! So many choices. My favorite was the Paris Hilton pink strawberry Waffles. You get to make them yourself, which was fun, and they sparkled/glittered. I was, honestly, a little too excited about them like a young girl. Lol I mean, there were actually glittering. So neat!! And they tasted good. We will DEFINITELY be back and also recommend this hotel to others. Too bad we only stayed one night. Thank you ?

Great location, very clean

We booked two queen rooms either two queen beds in each room. We got there to find the rooms had only one queen bed and a pullout (terrible). The hotel said it was as booking.com’s fault even though our booking confirmation clearly stated what we chose and expected. After arguing it was “the 3rd party booking rite’s error”, the manager condescendingly added on that’s why Hilton encourages guests to utilize their rewards program. Had I booked through the rewards program I wouldn’t have been “shorted”. So, with that, it became my fault.

Room was updated, spacious, clean and comfortable

Limited drink options on breakfast bar (no apple juice)

The cleanliness from the moment we came into the lobby. The room was spacious and clean.

Very nice hotel! Right off the interstate and very clean and staff was very nice. Would definitely stay there again.

Breakfast very good and very clean and friendly staff

our Breakfast was good and the staff were all very nice. Our room was clean and very comfortable.

maybe a little more choice for breakfast and scrambled eggs - rather than the pancake style being served. However, I really have no complaints at all. It would be nice to have a plastic SHOWER cap in the bathroom, rather than the make-up remover pads.