Sterling Inn & Spa

Large, clean and comfortable room. Friendly staff.

Did not like all the tourists having their picnics on the corner of the property grounds.

They upgraded our room for free, mentioning the reason as booking through booking.com

The room was too warm and didn't cool down even after turning down the thermostat.

Great location, beautiful rooms and friendly helpful staff.

Very friendly and welcoming staff, very good breakfast served in the room, great steam shower with bath robes, a short walk from the Falls, everything was perfect!

Everything was great!

We recently spent two nights in Niagara Falls with my spouse of 32 years, who is battling terminal cancer. Knowing our time together on this earth is limited, we wanted to take a small, meaningful getaway. We chose to celebrate Valentine’s Day a little early and stayed at Sterling Inn & Spa.It was truly one of the best experiences we have ever had. The room was incredible, the staff were remarkable, and every detail made our stay feel special and comforting during such a tender time in our lives.We have already recommended the Inn to our family and friends. Thank you for giving us such a beautiful memory when we needed it most. Room 107 will forever hold a special place in our hearts. Darren & Brian

Nothing staff are incredible

I loved my room- I was upgraded to a King suite and it was so roomy, yet comfy. Breakfast was included and it was promptly delivered to my room at the time chosen. I had to be out early, so I appreciated that 7am was an option. It was tasty, had lots of variety and options for whatever I woke up feeling like. The bathroom was spacious and well stocked.

Great room, great staff, awesome steam shower.

No choice of breakfast foods.

Location was suitable for any activity in town. The breakfast was amazing - lots of food and served in the room. The steam shower worked well and was a bonus. Rooms were large and stocked with plenty of amenities.

Not all information about check in (large damage deposit) was provided. It was noted by the staff that sometimes third party providers don’t post all information.

room very large clean, the nicks on furniture, touch up program could eliminate this.fireplace - post a note or card sharing how to turn-on hunting for a small black on black slide switch- i called front desk to ask.daily clean-up and refresh bed made wonderful to find when you return ed of day.bath amenities generous - a female guests would be delighted with cosmetic removal pads.breakfast each day wow, french press oj +++ delivered on time each day

Neat, well-kept hotel with affordable rates. Breakfast in bed was convenient and enjoyable. Overall, a pleasant stay.

Great facility, very clean and the employees were very accommodating.

Four poster bed , steam shower, breakfast in bed.

The staff is wonderful and friendly

The people above us woke up early and were not quiet

I love this property. The rooms are spacious and very clean.

We found our bed very hard. However this is our 6th stay at this hotel and a hard bed is not always the case. It might have been this particular room.

It was very clean. The customer service was exceptional! We had a pleasant surprise upon arrival of breakfast in bed to schedule at the time of our liking for the next morning. It was also a very short walk to nice restaurants, activities and the beautiful Niagara Falls. I would definitely recommend it!

They need recycle bins in the room.

We liked the choices of the included breakfast served to the room, the large size of the room, the spa service and the AG restaurant. Everything was great.

Probably, an indoor pool would give this place an excellent grade.

Friendly staff, great restaurant/bar, close to all amenities

Bed was not comfortable

We absolutely loved the location. The staff were so welcoming and kind. They complimentary upgraded our room to a jacuzzi suite. It was a wonderful surprise and now I don't think we would book anything less. We even added an extra day because it was so great. The restaurant downstairs was also exceptional.

The bed is like sleeping on a slab. It is a very hard mattress.

Location was perfect and it was very quiet

Room was not ready at 4:00pm.

Clean, updated, friendly staff, excellent value, fantastic breakfast

Having to pay extra for parking

The room was surprisingly ample and the jacuzzi tub was large & easily fit two people. We also appreciated the room service method for the breakfast included in our stay.