Sofitel London Heathrow

Staff were helpful

In what universe this is a 5 star hotel? It wasn’t anything close to a 5 star hotel from my experience. Fixtures were dirty/water stained. Bath tub was leaking/filled with water. Bathroom door had paint chipping, desk was chipped all over. Dated decor.

I have stayed here many times and staff always polite and friendly.

As above for refurbishment and TLC also the rooms could do with the maintenance checking everything before guests arrive. I had to report the AC which was attended to immediately and I noticed little signs of wear and tear that I had not seen before.

Easy reach of terminal 5

Food choice in the bar area was very limited and drink prices were very expensive.

The staff at reception were very good.

The price was exorbitant. Just a basic hotel that charges for it's location to T5.

Good restaurant. and location

The heating control in the bedroom was very poor.

Poor

Power cut meant no lighting in bathroom. At 4.30 in the morning this was a nightmare.

Close to airport.comfy beds.

At 2am all the lights came on in the room, woke us up, took ages to turn them off. Eventually did and then in the morning the bathroom light won’t come on. Rang reception and no one answered, had to shower by the light on my phone. In the morning when checking out spoke with reception who just said there was an issue with some rooms during the night. No apology, poor attitude, said as booked through booking.com they couldn’t help us!!

Good choice for an airport stay, the rooms are nice and the overall comfort level is high

The layout is quite confusing, and the bar certainly needs some update, a lot of chairs and tables are showing their age; overall vibe wasn't great.

Convenient location

The room looked out on to an escalator.The lights went off in the room as we were trying to get ready & leave for early flight in the dark . Rang the reception 3 times & no answer.

A very relaxing and comfortable pre flight stay again. Only one hiccup ,which was beyond their control, when there was a power cut in the middle of the night which resulted in most of the lighrs not working! Interesting when trying to get ready to leave at 7am!Very impressed by Le Vivre restaurant. Very good food & service.

For a hotel stay at an airport it’s perfect staff are great and location is good

The beds are very uncomfortable and the rooms are noisy so you don’t always get a good nights sleep with the doors slamming throughout the night

Well appointed rooms. Needed normal PowerPoints next to bed to charge mobile phones over night.

Some of the room service staff brought food trays in the room without asking first. Just walked straight in. A few times I was in bed as my partner opened the door. As from the door they couldn’t see me from there. I was very surprised. Pool accessibility £40 is very expensive

Location

Had no lights in bathroom or bedside lights , sweets on the floor near bed

Close to Terminal 5 . The bar area was good for a meal and relaxing .

The controls in the room , light switches , bath taps , far too fancy , basic light switches would be much better .Not possible to increase the heater output .

Convenience to T5 Clean

Lights did not work in bathroom Noisy AC vent outside room

location is good

ca parking barier tickect is not working 4 th time i walk from barier to hotel door because tickets are not work personel didnt inform us there is push button on device ,

Service in the bar good

Room Service fish and chips - not good at all.Taxi ordered from the front desk for our transfer to Terminal 3 quoted much less than it actually was. £37Obviously there is an over ride if Millennium taxis are called

Location is key in booking Sofitel T5. The pillows are good, although the mattress was less comfortable than the Premiere Inn. Bathroom products are nice.

The hotel is feeling rough around the edges. Even around the reception area. Woodwork is long worn, the room felt dated and the furniture clunky. The curtains didn’t fully meet or overlap so there was some light pollution. The bar was nice, but zero alcohol options are very limited. Seedlip was the original gin alternative, but has long been surpassed by Tanquery (plain and Sevilla). As it was Seedlip Garden, I just had a zero beer. The Garden option is an acquired taste, and not one I wish to acquire. They could do well by adding Old Mout’s Cherries & Berries zero cider. Always a popular option.

Excellent property in perfect location for T5 - the hotel links directly to terminal but is very quiet and luxurious.All the staff at Reception were all very friendly and very helpful.

Walk to T5

Very few lifts lots of walking along corridors