Hilton Philadelphia at Penn’s Landing

clean, comfortable and good locations

Policy requiring physical card when checking in. Most people do not carry physical cards - we use Apple pay or Digital Wallets. We had a significant issue during check in last evening. Hilton needs to look at policy and align with the current practices.

The distance from my appointments while I was in town.

The bathtub had rust around the ring, a bath towel was left behind the door from the prior occupants, and the furniture was scratched up in my room. Additionally, the carpet looked dirty and dated. Not what I’ve come to except from a Hilton property.

Location only

Breakfast was mediocre at best; hotel staff at front desk leaves the phone off the hook; parking is $57 per night through the front desk but signs in the garage say $47 per day; everything in the hotel is extremely overpriced.

front desk is ok, but housekeeping is terrible.

housekeeping. the room was very dirty, they don't change sheets and make bed.

The location and views

The room itself was a bit of a disappointment. The door to the fridge was broken, hanging by one hinge. There were broken tiles in the bathroom, and it appeared that the tub finish was peeling away.

location, view , breakfast

dirty bathtub and shower cortain

Location

Bathroom curtain had stains. Shower not clean and room curtains not clean

Friendly staff, great location, beautiful views of the river and great room.

The location off of the Delaware River & ferry nearby to get to the Freedom Mortgage Pavilion in Camden, NJ for the Dave Matthews Band .

I could hear the cars from the 16th floor off of the highway & the air conditioning wasn’t working properly the last night I stayed.

Customer service was great

Waterfront view was trash, it was to the right almost out of view, mostly the road i could see and construction

Location

The air conditioning in the room did not get cool/cold. Woke in the middle of the night to adjust it. Hair in the shower Stains on carpet

Location/view

The bathroom was lacking. Rust stains, damaged tile, towels were on rack that was not really clean.…

Web search

It was not cleaned and plumbing was clogged, coffee pot broken, hair and soap scum in shower, empty soap and shampoo dispensers, unknown black sticky substance all over floor

Great location

A bit run down. Needs renovations .Crack tiles in bathroom old carpet. You have to take 2 elevators just to get to the lobby

at first they give us a dirty room but I speak with front desk and they move us to another room. Completely nice the person

Location

The room smelled like smoke. The only remedy was spraying air freshener, which was overly strong. Housekeeping forgot to leave clean towels one day There was a large wedding party there and they consumed the lobby and outside which was awkward

The water with fruit in the lobby.

The extremely disturbing construction outside of my windows after paying $---- per night and being refused a discount from from front desk staff.

The location.

Staff was very rude, room smelled terrible, and I was led to believe that parking would be validated but in fact I was charged MORE for parking by using my room key that I would have been if I'd used the ticket. It seemed extremely strange & duplicitous.

Free soft pretzels in the lobby

There was no free parking, getting to the car was a bit complicated with multiple elevators and pathways to follow, there was a large red stain on the carpet by the door in our room (really hoping it wasn?t blood), and the toilet handle was broken.

The front desk staff was so helpful and polite.

Everything. The website doesn?t clearly state that you HAVE to pay a parking fee. Even if you park your own car. The hotel room was dusty and smelled stuffy and there was no real amenities that you didn?t have to pay for.