Hempstead House Hotel & Restaurant

I liked the old decor of the house and the chess board. The bathroom was lovely, spacious, nice. Restaurant was cozy, staff was kind.

The spa is quite basic, small, very noisy when there are lots of people there. We didn't get any treatments done so can't say anything about those. My partner didn't find the bed so comfy, I thought it was nice. Not much to do around the place, thought there might be some nice gardens or something on the premises. It's best for spa and relax with food and wine.

The customer service is outstanding my Father is disabled and my parents aren’t comfortable with strangers and every staff member we passed was welcoming and kind, offering help with genuine warmth. The facilities are good, the spa very clean and well kept, it’s quite small and the sauna isn’t as hot as Nordic standards but hot enough to sweat at a solid 70degrees, it’s not too busy at all considering we were there on valentine’s weekend. The gym also small but well equipped across the machine room and studio. There are sweet common rooms dotted around with fireplaces and a chessboard. Nice old fashioned Kentish decor all around. We didn’t eat here but the Ashby suite was delightful, very quiet, conveniently located within the hotel, and equipped with everything you could need in the kitchen and bedroom. People generally here seem friendly. Gardens were well kept but smaller than I expected, quite close to the main road. Breakfast was good not outstanding but everything about this place adds up to a lot of care warmth and kindness so even though it wasn’t perfect and we paid a premium rate it still felt like a priceless experience that couldn’t be better.

Lovely hotel and spa. Friendly staff. Clean room. Spa was amazing.

Room was quite warm.

Friendly, helpful, professional staff, clean and comfy bedroom. Aquamanda Spa excellent, we had a very good facial & massage. Plentiful choice for breakfast.

Spa pool area small with only 3 lounges though lots of chairs. Bedroom too hot, bathroom towel rail wouldn’t turn off.

- Quality of food in the restaurant was amazing- Pool + Jacuzzi and the changing rooms were nice, clean, and well maintained

Menu was a bit small in the restaurant (dinner), it was ok for a weekend, but it would have been boring if we stayed longer (it was amazing quality though)

Everything. The hotel was amazing, Spa was beautiful, so peaceful, relaxing and so clean. The room was very clean, as was the bathroom. Beds were very comfortable too. So quiet, lived the log fires, Dinner was beautiful, so much to choose from on the breakfast , and the staff were so very friendly, nothing was too much trouble, the waiting staff at the tables were exceptional. Thankyou for everything will definitely be returning.

Nothing everything was perfect.

This place is absolutely wonderful. Amazing attention to detail and we felt very looked after. The older rooms are beautiful. The open fires are gorgeous.

Literally the only thing I could say was it was quite hot down stairs. But the flres were gorgeous so worth it.

Superb

Evening meals very poor Why same menu for both restaurants? Menus very limited Food not of high enough standard

The staff were very good, friendly and helpful

Nothing bad

Bedrooms Spa Lounges

Slightly confusing journey to the main restaurant

Very warm, comfortable and homely. Very clean and well kept. Staff very friendly, helpful and very professional. Thank you

Spa and the old look of the hotel is beautiful. Nice. Breakfast, small room

Room was too small even I have paid for extra large bed, but bet was average double bed, spring poking out into your back. Uncomfortable sleep. No bath tub(it ok, because you have Spa) toilet extraction fan broken and cold winter you have to open window.

Always a real treat staying at Hempstead House - such a lovely hotel, amazing staff and delicious breakfast.

We had a minor issue with the heating in our room but this was dealt with immediately by staff.

Spa was lovely, treatment amazing. Food very good

Price of drinks was expensive, other than one male waiter who was brilliant the staff were not overly friendly. Waited at the bar during the day without being acknowledged despite no one else waiting.

Excellent variety of menu choices for breakfast especially good for vegetarian

The old part of hotel is lovely but the stairs to the top were taxing

Staff were amazing and welcoming the room was lovely and clean and the food was great too

We wasn’t to keen on the tv as it was a little dated but it didn’t affect our stay

Breakfast was excellent. Fresh fruit, yoghurts, meats, cheeses, juices, and on top of all that, a cooked breakfast if you've still get space in your tummy! And not just a fry up, one morning we had smoked salmon with scrambled eggs, with a choice of breads or toast. We also ate in both the Lakes and Brasserie restaurants in the evening, and again, could not fault it.Oh.... and the massage treatments were super as well. Just looking forward to going back again if possible, in the summer.

What's not to like !!

Cosy bedroomNice spacious bathroomPretty festive environment Nice spa

Too noisy - could hear everything from the room - even people above you going to toilet

The building is incredible, the spa is very comfortable and accessible. The food was good at breakfast and the staff was very professional.

We were told in advance that there were a couple of parties happening, so we were aware that there would be some noise until 12pm which is fine, just is what it is! In the morning there was also a class happening in the spa pool and couldn’t enjoy it privately, but made do. All in all just issues of the time of the year but still enjoyed it a lot.

Comfortable well equipped room

Restaurant run out of quite a few choices on a la carte menu. Very disappointing