Wards Hotel

Close to railway station

Broken window blinds

Excellent breakfast and very nice staff. Good location in a nice part of Folkestone.

Room and bathroom a bit dated/tired

I had dinner at the hotel, which was excellent. One of the best meals I have had in a hotel, or restaurant come to that. Even the vegetables were served in an unusual but really delicious way.Bed was very comfortable and afforded a good night's sleep. Only met one member of staff, who was very polite and helpful

Shower was a bit low in pressure but probably due to the historical age of the building.

Nothing much other than the member of was polite to us

One member of staff it was closed when we arrived at 13:00. No sign of life at all. The hotel had a smell to it and didn’t feel clean at all.

Peaceful location a few minutes' drive from Eurotunnel terminal with off-road parking and free WiFi. Great dinner and breakfast and a friendly welcome.

Outside lighting needs to be improved. Be aware it's an older building with steps outside and inside (and no lift).

Room was large and comfortable

Building needed work outside, looking very tired and woodwork rotten

Comfortable. clean Hotel. Very good breakfast. Made to feel very welcome

Not much, be honest.The whole place needed a much needed upgrade.

There were no working light bulbs in the room. We reported on the day we arrived, not rectified. One of these bulbs needed replacing in the bathroom as we couldn't see to shower in the evening. The door on the bathroom was a sliding it didn't close properly. It also didn't have a lock for privacy. The sink was held up by metal posts and sealed to the floor. The hotel was a bit expensive for what it was, and breakfast wasn't included. The Windows needed updating, cleaning, and painting.. The wallpaper in our room was coming off the wall, above the wardrobe. Is all it needed was sticking back down. The garden area needed a bit of a tidy, taking attention to the surrounding bushes. The planters would have been nicer without dead plants to the main entrance.

Wonderful gem hidden in a leafy suburb. Artistically decorated. Very friendly and helpful host. A quiet location.

All good

It appeared nice on the website

The first room we were given was dirty and not made up2nd room was not a twin and the sink and shower was dirty. Walls drip marks and cobwebs around room and bathroom. Shower was broken and squirting water after they changed hose. No butter at breakfast and jams were reserved and had been used. No reception on duty and bar shut in evening. On arrival no greeting just what’s your name. No apology for poor room.Poor not at all what’s advertised. Would not go back. Not value for money 100 for dirty roomExternal and other areas unkept

We had a reasonable meal which was tasty, but a tad pricey. We had two Peroni's on draught and it tasted as though the lines hadn't been cleaned in a while. The young girl who served was polite enough but didn't appear very experienced.

The light didn't work in our bathroom and the sink was propped up by props and a wooden block! The bed was lumpy and the security light so we could see how to get into the room only worked intermittently!

Nothing!

I have used booking.com for years and never had an experience like this. I arrived in a desperate situation with my dog for accommodation as I had been let down at the last moment and it was already evening. The room was over my budget but I had little choice. The look I got when I arrived told me that I wasn't welcome with my dog. I was told there was a 25 pound charge for her which is ridiculous. I have stayed all over Europe with my dog and have never paid more than 10 EUR. If it is on the site it was not obvious enough and no clear reason why the charge is more than double most places. I simply did not have it. At this point I was in tears and I told him I could not pay and could not cancel at this point. He said that I could of course cancel as he had not processed the payment and that he would not, and I would therefore receive it back and be able to pay for another accommodation. He assured me that the money would not be taken. It was taken. I did not stay and as a result had no accommodation that night.

The quite.Close to town.

Lighting not good in room.Bedroom small.

Close location to beach friendly staff

Room was abit to small for us

Do not be put off with the outward appearance - it needs a little TLC, but overall the greeting was good, the room was a room for a stop over for the Chunnel was perfectly adequate. BUT we had dinner and the food was exceptional. Breakfast was also very good cooked to order. We would stop there again.

This is not something we did not like as we had time, but a warning do not expect a quick buffet service breakfast as breakfast is cooked to order.

The location of the property is good and pretty quiet. Parking facilities are very good.

The property is not well run. We arrived round dinner time and had to wait for 15 minutes to grab someone’s attention at reception. The person was the same one serving at the bar and getting food out to restaurant guests. The room was not entirely tidy and the bathroom light did not work. Also staff could be more cordial to listen to guest’s demands.

Very friendly.

Only roast dinner on sunday which my wife could not have but manager managed to russle up a meal for us which was good.

It was perfectly situated with easy access to Folkestone amenities and the channel tunnel. The staff were extremely friendly and dinner in the restaurant was excellent.

The lighting in the room was gloomy and the automatic light in the bathroom only came on when it was dark so we had to manage with a strip light above the mirror.

We were using the tunnel early next morning. It’s a great location for this. Everything else is ok. It allows dogs, we have a dog, so great for us.

We ate there. The food wasn’t anything to write home about. But edible.

Lovely hotel, Raj and his staff are very friendly would definitely come back here again in the future

The only thing that could have improved the stay would’ve been having A/C or a fan in the room as it was a hot weekend.