Harbour Hotel & Spa Christchurch

Lovely hotel in a great location. Although it's February it was great to enjoy the grounds that look out onto Hengistbury Head and the sea. Room was clean with modern decor and lots of nice details that made it feel special. Friendly staff. We didn't eat breakfast but passed through while it was being served - looked delicious. Will definitely return.

There was a wedding reception and the singer was quite loud, we could hear it from our room after 9 o'clock. Because the hotel had lots of guests parking was problematic, though I recognise it's an exceptional circumstance.

Beautiful location, attentive staff, great food.

Breakfast was fine but it should be made clear in the booking information that only continental breakfast is included and a cooked breakfast is extra.

We felt that the price per room was a lot as the hotel spa was closed for refurbishment. It seemed we were paying for facilities that were not available.We dined in The Jetty restaurant which meant walking in the rain and along a very dark pathway. It needs to be lit

staff and hotel quality and food was excellent

Wifi signal in room was poor

The room and the view from our room. Very friendly staff

That the spa was closed for refurbishment and we wasn't informed by booking.com

The food in the Upper Deck was superb although rather expensive. Duck cooked to perfection

Very comfortable room. Great location.

Free gin in room but had to pay for tonic from the mini bar.

Continental breakfast is good.

Car parking can be tricky so need to factor that in on arrival. Cannot recall if we registered the number plate, I guess that we should have been advised to do that by check in desk. Tonic from mini bar is a tad expensive.

It didn't happen because the...

The Hotel called me the day before we were due to arrive and told me that the entire Pool and SPA complex would be closed for 4 - 6 weeks. We tried to re arrange a latter visit in April which the Hotel wanted to charge us an addition £330.00 for we had to cancel our break. This was a surprise break for my wife's 70 birthday and it was completely spoilt. I have also paid a booking charge to Booking.com which I would like back please

Location by the sea Good roomcomplimentary Gin!! it was winter

Public rooms a bit tired Outside furniture left lying about gave a poor impression

The food was amazing. The upgraded room was very nice. We liked the free gin decanter.

The fact that a lot of facilities were closed due to refurbishment.

We were there for an event all staff were helpful and friendly our room was lovely and comfortable only thing you may need a step ladder to get into bed lol

The room was fabulous and gin was a really nice touch. You thought of everything :)

I used the gym and there was whinging noise that was quite irritating. It would be good to have this fixed.The other thing that would make the gym good is if there was a foam roller to stretch with after completely the exercise. They are not expensive and would be a great value.

Location

The property is dated and the staff were not friendly, welcoming or helpful (often rude ignoring us and made us feel unwelcome). The hotel didn’t seem busy so we can’t imagine what it would be like in peak season. We ordered drinks three times and nearly an hour later they still hadn’t arrived, and the waiter just laughed and said “oops”. Very expensive for the service and amenities. The pool area needs updating and more seating. It was a shame as we were really excited about visiting.

Very disappointed by booking.com and...

I booked specifically to be able to use the spa to help me manage a chronic health condition. This was stated as ‘includes use of spa facilities’ but when I went on the hotel website the entire spa was closed. I’ve stayed here countless times and had a brilliant stay but sadly there was a lack of accountability between the hotel and booking.com and they will not reach a resolution or give me a full refund. There has been a tokenistic credit of <£15.

Spa bed location

Cob webs around ceiling and doors alot

Great position right by the sea and very comfortable large rooms. Food was great in the restaurant.Spa treatments and staff were lovely.

Pool area of spa is very tired with pealing paint, stained cushions and nowhere to really sit and relax if not in the sauna or steam room.

Been here a few times. This time was not same.

Fact told breakfast was 11 on checkin then missed it after ringing reception and said 9.45am. So we totally missed. The bed was so uncomfortable as had trouble sleeping. Disappointment as special occasion. The terrace was tiny and over looked noise from restaurants

Cleanliness, decor,

The fact that spa facility was closed on one of the days, no price reduction

Stayed many times at this hotel..excellent position staff lovely and very helpful

Unfortunately there was a private function on one evening therefore we couldn’t eat in the hurdle at the upper deck..we had to go to the Jetty, the food was terrible the service awful, too many people in restaurant because of the closure! Thus us the second time we have been disappointed with the so called posh” jetty”