Splendid Venice - Starhotels Collezione

The location was amazing, the room was more than we expected and the staff went above and beyond to make us happy.

No but if I had to pick something the layout of the hotel was a little confusing.

Great location, clean and quiet room.

None. Thank you

Great location, friendly staff, ok breakfast, we enjoyed our stay at this property.

The room is small for the price but is nicely appointed, there aren't any negative things to say.

The ambiance, location and classiness could not be better. The room was beautiful and everything about this hotel exceeded our expectations. The concierge was extremely helpful and the breakfasts were very nice! We will be back!

Rooms are excellent Location is excellent Staff is excellent

Restaurant and bar are expensive.

Nothing really, it was clean and it was available in a central location.

Too high priced for nothing special.

The location was great and the free breakfast buffet was very good. Free internet was also key and the staff was responsive to our complaint. The bathroom was spacious.

The room was rather small, with little space for anything other than the bed. There was a sulfur-like smell in the room that came and went, which we reported to the hotel staff.

The people! Everyone is kind and helpful!

Very classy place. Very helpful to us also. And, very well located to other points of interest.

Location was good near the center but not overwhelming

At StarHotels they ask you at the end of your stay if you would like to add an optional tip for the staff. Obviously when they ask you in that manner it is impossible to refuse. Thus the rates are actually higher! This is somewhat of a scam.Bar staff was not as good as the rest of the staff.

Clean and beautiful hotel in the heart of Venice, amazing and kind staff who went above and beyond to make our stay incredible. They left us a kind welcome gift and letter upon our arrival to celebrate our honeymoon. They had a pillow menu allowing us to select pillows that were more customized for us which allowed us to have an amazing and restful stay!

Location is in an extremely busy area, this was a positive for us but may not be the right choice for someone looking for a quieter stay.

Everything from food to decoration accessavility to city centre

Situated close to everything. Cleanliness and well kept. Staff was very friendly.They stored luggage after check out.

Asking about 5%tip at the end of the stay caught me off guard and I ended up paying more

The staff was very kind and accomodating, But the room was even better. The well appointed room had a super comfy bed, great air flow in the room and a wonderful deep bathtub for a soaking bath at the end of along day of walking. The daily buffet was bountiful with delicious fresh juices, eggs and anything else you could want. The location was very convenient to both San Marco Square and the Rialto Bridge.

Not a thing.

Very polite , professional staff. Excellent customer service with all staff. Excellent location.When I called front desk it was immediately responded I never experienced such quick service!!! I would definitely recommend this hotel to everyone i know. Bravo ?

Location, style and cleanliness

Location

Tip was added at the bar automatically which I asked to be taken off.I was also asked if I wanted to tip the housekeeping staff.Unacceptable to ask that.I was born in Europe and understand they make a living wage not like Americans who live off tips.Very rude to assume!!

Very pretty and spacious nice rooms

Breakfast not included

Location is good

The room I booked, the suit the most expensive option they had, very old and neglected, needs urgent renovation, there was no heating and the room was really cold, when we asked for heating the staff informed us that it was not possible. They had only paper cups for the tea or coffee, and a lot more deficiencies, eventually we checked out 1 day earlier since we wouldn't beat it any more, we asked for 1 day refund and they refused even though we didn't stay. This hotel is very bad in all terms, it's a disgrace for the Italian hospitality.

The room was comfortably furnished, and I had a great view of the rooftops from my window. The location is very convenient to get to all the sites, and it has its own water taxi stop. The staff was terrific with helping me plan transportation to Trieste for a cruise. Everything went smoothly. I would definitely stay here again.