Hotel Palacio De Santa Paula, Autograph Collection

Staff was the reason that I stay because the hotel was noice and the light in the room was bad , but staff was the difference

Noisy

Great location, comfortable room with good amenities and friendly and very helpful staff.

No complaints!

Great location. Excellent breakfast.

Bedrooms were quite hot

Convenient

Couldn't get room service at 21:30 although we were told it was open until 22:00

Very centrally located hotel in Granada. The staff was exceptional and always willing to help with any need (taxis, dinner recommendations, etc). The bar was fantastic with the best Sangria we had in all of our Spanish travel. Breakfast was outstanding with a great central courtyard (shaded). This was a rather expensive property relative to other properties that we visited on this multi-city trip but the staff went above and beyond. Although it was located on a busy street, the room was very quiet.

Price was high relative to other properties

Location good

We arrived into a very loud wedding event - the ‘cocktail tail’ bar boasted in reviews was non functional and the few staff were clearly overwhelmed with wedding that other guests and service was poor - I have mentioned all of this to Marriott who have not yet responded-

The courtyard for drinks or a delicious breakfast is superb. The hotel has recently been refurbished and is very comfortable. The staff are also very helpful. The hotel’s location is also excellent.

Nothing - everything was great.

The rooms and space were clean.

For a hotel that claims to be 5 stars, this did not meet expectations. A "superior" room had basically two twin beds pushed together and little space. The wifi never worked, and the options for food on site were exceptionally minimal and overpriced. This hotel is extremely overpriced for the value delivered.

Friendly staff, delicious breakfast, beautiful setting

The sofa bed in the bedroom was extremely uncomfortable

Location, the historical part of the building and the Bell boy

Location, the historical part of the building and the Bell boy

Location was close to the old city. we had a junior suite, so the room was pretty large. breakfast was good with a large menu.

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the breakfast options were poor.Some more effort is needed for the breakfast menu.No options for the vegetarians .

very sparse.

Charming rooms. Great service. Nice breakfast. Excellent housekeeping.

Beautiful building, it is a convent that has been converted and remodelled to a very high standard. As it was a convent they have kept the religious theme and there is plenty of art and details around it. The courtyard is beautiful and you could almost treat looking around the hotel as a little tour, as there were so many amazing details to see. Very good location and staff was lovely, the bed was amazingly comfortable. The restaurant and bar areas were also designed with flare and originality .

There was nothing I didn’t like.

Needs a refurb, old fashioned and very disappointing for €450 a night

All the staff were very helpful, including recommendations for dinner, making bookings, car parking, housekeeping etc.The hotel has a lot of character and pleasant place to relax

All the staff were very helpful, including recommendations for dinner, making bookings, car parking, housekeeping etc.The hotel has a lot of character and pleasant place to relax

Beautiful room. Stunning property. Great service in the bar and restaurant particular y Monica. Loved the Turkish steam room and Sauna.

Beautiful room. Stunning property. Great service in the bar and restaurant particular y Monica. Loved the Turkish steam room and Sauna.