Sheraton Rockville Hotel

Restaurant

I had to change Roy room 3 times. No hot water. It’s on file there, I showed the front desk a bug that was on my pillow when i had woke up.

There was a $250 deposit I did not know about!! That is unusually high and you hold out tooo long!!!!!! It sold me released the day after I check out!

Friendly staff, clean room

Dated rooms, feather pillow (allergic), no free breakfast as advertised

The staff at this location, specifically the evening front desk clerk and the lead server at the King Farm Grill were FANTASTIC. That being said, the cleanliness of the hotel and the room left much to be desired.

The rooms were filthy, the bed sheets and comforter had visible grime. I showed pictures to the morning front desk clerk on March 20th at 11:00AM, who appeared disinterested and advised he would notify housekeeping.

The hotel front desk clerk was pleasant, attentive and very professional.

The lighting in the lobby was too dark. Carpet stains and leftover food was in the refrigerator cause a strong odor in my room. I throw the food away and spray Lysol. The bathroom door had no lock. The microwave in the ice machine area was disgusting

Very low price compared to the finely appointed room and hotel in general.

No microwave in room, scratchy bed sheets, narrow bath tub.

Location

The bathroom was terrible. There was no lock on the door and the shower flooded the bathroom. For the price free breakfast should be an option.

Friendly service, good food, flexible staff

Big window

The Sound from next room- voice and TV

location

We didn't get the right room type for what we reserved and they couldn't fix it, staff was unfriendly, no cable tv or anything, had to pay for wifi

House keeping started cleaning loudly outside my room at 8:30 Saturday morning. Could have waited until 9-9:30 since checkout is at 12. Not sure if this normal but impacted my stay negatively

The room was nice, shower water was nice and super hot.

The carpet needed cleaning. There was an oder in the room I just burned a candle to remove it.

Any upgrades done at this hotel were poorly executed. There were broken items in the room. Shared microwave in the ice machine room was disgusting. Overall, disappointed for the star level this hotel is supposed to be.

Clean, nice, and friendly staff.

When trying to rebook, they said they were fully booked and they had no available rooms. Not their fault, but was frustrating when that was my plan when I received updated work information.

Professional and friendly staff.

The only ice machine was behind a locked door n cessation a trip to the lobby and the hotel lounge.

It's quiet and the bed is somewhat comfortable.

The internet was not working and nobody on the staff bothered telling the guests. No workarounds were provided. This is wholly unacceptable in 2023.

Very helpful and friendly staff. Especially in dining/lounge. Clean rooms.

Door handle on inside of doors to bathroom fell off in my hand but I put it back on. Lock to hallway door was very hard to turn to lock door.

The club level floor serves a hot breakfast, beverages and evening snacks.

The WIFI on the club level floor was practically non-existent. I think I could have gotten a stronger signal on Mars.

Location is great for me. Easy parking. Club level is key secured. Restaurant is full service, reasonably priced. Excellent food.

Ni hot water in first room. Just a trickle. They moved my room. The sink was running. They fixed it. Really superb staff. Asked for ice bucket they brought with ice. Really hard working group,

Clean New hotel, staff friendly and helpful