Jewel Grande Montego Bay Resort and Spa

Loved the room.. the staff was excellent.. awesome customer service

Only thing I'd suggest to change would be the night life party/d.j to continue to set up in the main lobby lounge instead of that 2nd floor room.. Much Better vibe/experience at the main bar/lounge

Loved how clean everything was. The room was beautiful.

I did miss not having a full length mirror! Other than that all was well. At check out I told them about not having a full length mirror and they told me they would of sent one to my room if I had asked.

Beach and water was awesome, Loved the view of the ocean and beach from the room Gary in the lobby bar was outstanding room service was great

The staff aim to please and did everything they could to accommodate our requests. Customer service went beyond our expectations. The variety of food choices were above average. We throughly enjoyed the shows most notably the Michael Jackson tribute.

It is obvious that a lot of thought went into the design of every aspect of the hotel. The only thing missing was a full length mirror. I think the addition of a full length mirror would put the finishing touch to the rooms and make all the ladies happy.

Lots of food with a wide variety of options all day. The entertainment was great. The staff was nice. The view from my oceanfront room was beautiful. The bed was comfortable, good water pressure. I will definitely be back.

The resort is beautiful and the food was amazing.

I booked an ocean front honeymoon suite ocean view and they gave us PARTIAL view, had to look at a building in our face which we were very unhappy with.

Best: Staffing Balconies in the rooms

Worst Slow service No decent activities More activities for children but not adults Food at the waves and Asian restaurant was horrible Bartenders didn''t know how to make drinks

The location was great. The food was great and the staff was friendly.

NA

Room and balcony view was wonderful. Staff was great. Loved the authentic Jamaican food! Foreigners come for the food and spirits.

1. My bags were lost at the resort and later found.2. Only one day there was collauh on the buffet.3. Not enough Reggae music played.4. Needed an activity boards! I don't want to be on a cell phone to be connected to resort activities, my vacations are to disconnect and enjoy the resort.

Horrible service,, only local local food was served,, people always expect you to see them before they even do anything for you ,,,, Very rude, would highly recommend not to go there!!!!!

this was everything the pictures showed and very well taken care of.

need more food options, one place never opened

I like that it never felt crowded. The rooms were very comfortable and clean. The beds and pillows were very comfortable. The staff was the highlight with their friendly and attentive service. The food had some hot and misses but overall was okay. The highlight was the Italian and Asian for atmosphere and food quality.

I was expecting a more luxurious experience, similar to what you might find at a resort in Mexico. The property felt a bit smaller than I had anticipated, and the grounds could benefit from some improvements. On a positive note, I appreciated the complimentary kayaking, though I do wish we had more freedom to explore beyond the small inlet. It’s a great place to unwind, but it may not meet your expectations if you're looking for a high-value, luxury experience given the price point.

The activities and nightly entertainment was great. The architecture was beautiful. The food was decent, I loved the variety…they even had beef patties! The staff was pleasant and helpful. There was a lot to do. I also loved that my child could stay in the kids club and have a great time by himself. My family even got to play beach soccer and regular soccer on the soccer field. It was an epic match between the generations of men in my fam. Lastly, the sunset by the beach was amazing. We had unobstructed views from several spots.

The property itself was pretty nice. However, The suite had a few issues (hot water stopped working in a bathroom, the fridge beeped for hrs until a tech could look at it and instruct us on how to manage that issue). A couple of my family members also had room issues. I was really surprised that the main entrance was down a service entrance hallway that was humid and very visually unappealing. It took very long for the cleaning staff to take care of my room after a service call, even though I had Butler service and there wasn’t a DND sign on my door.

The staff was excellent especially our Bulters Toby also Vernon and the lifeguards Ricardo and Nicolas ! The chief chef provided some ackee and saltfish for our group on request which was greatly appreciated because they didn’t have ackee that day ! The staff sang Jamaican happy birthday rendition for my three cousins if there is away for me to send you the video let me know !

The air conditioner seem to be off at times the washer and dryer in our room doesn’t work very well !

Everything was AMAZING. My husband and I came here for my birthday and we were not disappointed!!!

The only thing I would say is we stayed in the new building and some of our room lights flickered alot when you turned them on.

The food was really good. The staff members were all very welcoming and accommodating. We loved the water sports and the jacuzzi. We would definitely return to this hotel.

The beach was beautiful ..resort was nice and the workers was very friendly

I didn't like that when I had something wrong with my room for two days they gave me the run around trying to get switched to a new room

The hibachi restaurant staff were exceptional, the entertainment people were very engaging and the pools were good. The beach was well kept with plenty of chairs with or without umbrellas.

Out water in our room was out for 48 hours. No water. 90% of the staff were rude. Many were very rude to our very polite children who would never even think not to say please and thank you. Housekeeping barely cleaned and always took towels hung up but we had to ask for towels every day. At a restaurant our Kidd asked for more virgin frozen drinks and were given drinks with Rum. Of which they all drank by accident and 1 was sick for rest of night. We have younger kids and the music from entertainment was blaring in our rooms into the night. No blackout curtains in room. You’re up at 545am every day unless you can sleep with full sun. We all cannot. Doors to outside balcony all stuck or would not stay shut. They did not clean off bird crap on lounge chairs until we complained 3 days in. The living room couch was broken when we got there. As in you fell to the ground if you sat on. They did not fix until we complained again on 4th day. They were told day one. One of the springs stabbed me through the hand.

The room was pretty decent. I was expecting a twin bed in the room for our 5 year old. All 3 of us ended up sleeping in one bed since he never felt safe in the living area

The entertainment was limited to dancing.. not very interactive.Limited restaurants, property is smaller than I expected.I also have never had to pay for room service at any other all inclusive resort and felt that could have been included in the fee..

The Buffet Breakfast and lunch was exceptional - staff are excellent

Buffet Evening option - not great Entertainment finishes too early and could be more during the day