Hotel Spatz

The location, the quaint and modern feel and the staff.

The street noise.

The hotel is very clean and the staff are helpful and friendly. The street outside is busy and loud, however. It is not the fault of the hotel but it is something that people should be prepared for if they are staying there. Also, the parking is very difficult to get into as the area around the property is very small. Overall, the hotel is as comfortable as it can be given the little space it’s got. They are doing very well with what they have, just know that the space is very tight and is located on a busy street.

Noisy street, hard to park.

The staff (specially Jennifer) was great. Very nice. The location was very good. nearby city center

No A/C - a little cramped place. The amount that was charged and not having a/c is unacceptable. Also not much amenities. very simple room.

Central location, convenient.

When we were in Lucerne, it was rather warm (~29 degrees C) and since there was no AC, it was uncomfortably warm in the room even with the windows open with the provided fan.

The neighbourhood is good

No kettle, no lift

comfort, bathroom had hair dryer and it was with toilet and shower, room was just enough space for everyone, beds were comfy and thick duvet

The sofa bed didn’t have a bedsheet on it but it was late at night already so I couldn’t ask anyone. it was just the mattress as it is and duvet on top

Comfortable stay for 2 nites. It had everything we needed. Facility provided us with free bus tickets. It was easy to get around Lucerne from the property.

Location

The staff is kinda sarcastic, he said his name is summer he’s a man by the way.

Central location, Room was OK as per paid price. Bus is very next door.

Room was small. Could not get 2 booked rooms next to each other or even on the same floor.

The location is great because the bus stations are just next to the hotel, so if you will use the bus to go around the city, you’ll find it fast. The hotel is charming too. Old but it’s not that bad. I love the breakfast. Michelle is a wonderful host/receptionist.

The bed was comfy! The place was clean and it was great for the cost. The staff was wonderful!

Small bathroom and no counter space.

Location was great, as well as ease of access to bus stations! Quick trip to center of town. Rooms comfortable for our family, staff was great and accommodating. Loved our stay.

Hotel was not at fault but the only downside we had was you could hear everything from people above you!

Convenient to bus stop

Our room at top of three flights of stairs. Facilities minimal.

The staff were very friendly and helpful! The breakfast was very good. The location is right next to a bus stop that gets you to all areas of the city and right to the main bus/train station which made traveling with luggage easier.

You are right next to a very busy street and it is quite loud. We had a standing fan in the room that did help alleviate some of the noise.

Shuttle was close to the hotel.

Not real close to train station. No breakfast included with room.

Location

A fan was listed on the amenities but when we got to our room it did not work and the staff had already left so we were not able to get a replacement fan. The next morning when we got up, we noticed the shower door was broken.

The location is very close to the center. Staff was helpful and even let me use kitchen microwave to heat my food.

The third floor room was difficult to climb a lot of stairs. There was no elevator in this hotel.

Free parking and bus stop right out door. Free bus pass made it easy to get around

Room hot and no ac

Pretty cute hotel in a really nice location and you also get a free bus pass for everyone, which is amazing because you can get anywhere you could want in Lucerne

Close to city center by bus. Bus stop in front of hotel Staff communicated well and promptly answered questions. Though I didn’t meet staff bc I checked in late and left early, they were helpful and friendly and gave me guest card prior to arrival so I can use. They were flexible with late check-in.

Shower Drain was not working wellNo AC