Pelican Bay Hotel

Beautiful hotel, friendly staff and great location!

The beach access was far and disappointing when we got there.

Loved the decor and the location.

Staff could've been friendlier.

The location was great and the staff were wonderful.

Parking at night was a little challenging due to limited parking spaces.

Location and water view

Never slept so good. Very peaceful and beautiful.

The rooms are spacious and clean, with a balcony and a bathroom equipped with a quality shower.

The hotel disappoints due to the poor quality of service from the reception staff, who are poorly trained and unable to provide customer support when needed. On two occasions, I had to contact the reception staff to receive missing towels (which took over an hour) and to connect the TV to the Wi-Fi, which was not resolved. Breakfast is not included in the room rate. Even so, we decided to pay for it, but the quality was simply awful, with no options for fruit, bread, or quality coffee.

Perfect location! Near the airport and Hertz car rental.

Safety issues: Balcony's wooden railing was rotted and detached. Was not a safe area for my toddler while a few floors up. Thank God he wasn't hurt.

The challenges were poor WiFi, and housekeeping - the room during my stay was not cleaned for about two days, and there was no water to be purchased at the hotel.

WiFi, Bottle Water for purchase and Housekeeping

Only the pool, the staff in front desk were rude the over charged me $500, I’ve never gotten my incidentals back that I’ve never used there before

The door had holes, the ac turned off, the chair was musty and old, the room was outdated , tvs were out dated, the staff was rude, the bathroom shower heads had mold , the sink had soap scum.

21.00 breakfast that is normally free

great bar, complementary access to beach.

Bad wifi. Plug in sink doesnt work. Disappointing breakfast, Clumsy blanket.

Pleasant front desk staff and quick check in. Comfortable room

Excellent service, friendly staff, good breakfast, clean swimming pools

The floor in the room was a bit dirty and some channels were unstable, kept losing signal

Sabor restaurant and bar were Excellent. Food and beverages were impeccable.

I had a hard time adjusting the AC. I was hoping to find a microwave in the room.

The location was good for my purposes. The room was quite nice, with a comfortable bed and adequate seating options. Nice strong shower.

The absence of a microwave was a bit of a disappointment and maybe some decaf tea could have been made available (with less artificial sugar).

Staff was friendly and helpful the view from our room was great and location was great and the bars were nice

location of room was good. close access to pool.

directions. unclear directions on where to find certain facilities of the property.

Amazing staff! Great view ?. Room was very clean I also love that there is plenty of bars/restaurants within walking distance. You must also go to Get Wet watersports !!!! Omg i can’t remember the name but right next to hotel is a great breakfast spot ( ask for bacon crispy tho lol) !!! I had a blast !!!!

Needed to switch rooms due to the A/C didn’t respect I was on my bday trip lol .

Great location, friendly staff and nice size room make this a great spot.

The drain in the bathroom sink needed to be cleaned.

Rooms with views, convenient to the Market, pools, excellent meals, beach shuttle