DoubleTree by Hilton Ottawa Downtown

Location

Thin walls (noisy). Narrow & filthy parking spaces. Additional charges for parking. Don’t know if this was a smoke-free hotel but the scents of weed filled the air.

The location is good, right near everything downtown

Rooms were tiny, definitely not a 4 star hotel, carpets were stained, beds were not made properly, there was a random water bottle under the bed that wasn’t ours

Loved the location as it is walking distance to the mall and restaurants and other attractions. The room was well laid out and the staff were very helpful.

I did not like the open shower concept. But that is just a preference.

Location is wonderful!

We were left small quarter rolls of toilet paper even after the room was cleaned and ran out twice. In addition, we did not have certain items like conditioner, tissues, or adequate bedding for the sofa bed in the room upon arrival.

The location

The shower required you to reach under the water stream to turn it on meaning you are subjected to a stream of cold water before it warms up. The shampoo/conditioner/body wash bottles were practically useless. The pumps did not work.

I didn?t like anything about this hotel.

We were changed to a handicapped room. I did not like the setting the view window to look out to a boring outside site was in an awkward area located on the side of the wall. I. The room was too dark. No microwave. Room was not comfortable.

The staff were lovely. The breakfast add-on was a compliment to our stay. The pool and gym made for a complete experience. The late check-out was a main reason for this location.

There wasn't a loose sheet on the bed, only the duvet which made me uncomfortable. I found a sheet that I added to the bed from the closet. There wasn't any cream for the coffee in the room.

Location, room was nice, ice machine on every floor, bed had a nice frame that lit up

I would have liked to have a microwave in the room

When I arrived at the Novotel, there was no power and I was invited to go at the Westin onr block away which was great

Cleanness and walkable distance to everything.

No...the room à little hot but everything else was great.

It was clean

The parking was terrible and the bar closed at 10pm

The location was great and so was the room.

I travelled with my 8 year old and chose this hotel because of the pool & hot tub. The pool was not heated so unusable & hot tub was not working. Finally, elevator to parking lot was broken.

Location

No hair conditioner, oddly. There were three large sized bottles, which were otherwise great. But they contained: shampoo, body wash and hand soap.

Location, room, staff friendly

I really liked my experience there! The room and the place was really clean. The staff were respectful, patient and courteous.

Clean and close to everything

No parking and also noises in the room coming from the vents and wall that made it hard to sleep.

The room was modern and clean, and the location was great! Good value.

Lobby, hallways, and pool were quite dingy. I was also annoyed that I could not request a robe in my room - they said there were only enough for the executive suites. I have never heard of such a thing at any hotel I¿ve stayed at.

Location

False advertisement about free parking. Having to pay for it when the one for the hotel is too small and no space to park.

The breakfast dining was not good. There was not enough food- The servers were in conflict over masking .Hospitality was lacking in both the dining rom and reception .. The staff at reception also could be more hospitable.

The location.

Was a assigned a very small room, quit a distance down a windy hallway with a view of a flat roof and brick walls. We could hear our neighbors really well. For a 4 star hotel, the lobby is not special.