The Westin Resort & Spa Cancun

Ocean view room & the breakfast buffet was really good.

Mattress was bad & the fact we had to pay $30 each for breakfast. We booked for 4 only 2 allowed for free breakfast. The other 2 had to pay , I didn’t understand why. Because the reservation was for 4.

We live this hotel. It is clean and far from the party area. It is never crowded and the service is great!

Friendly staff. Clean. Great AC comfortable beds.

Extra charges that were not disclosed. Location is isolated. Amenities charges very high.

Pools and views

Room cleaning service and bar drinks

Great staff, older but very well kept up.

Food and drink prices were a little high

The view and the refrigerator in the room. Plus the 2 restaurants on premise was pretty good.

I had no idea it was part of a timeshare/travel club group. No microwave and a very old coffee maker that looked dirty inside.

location by the beach

lying staff- they put me i room that i did not pay for, the type of room i pay they did not had any when i got there and no hot water

Pools and views, spacious room, private beach, near to airport

Ongoing construction and poor maintenance. They changed the room promptly due to construction noise near our room but the new room had poor wifi and water dripping from the ceiling at balcony.

Has a lot of beachfront area to pick from. The staff were absolutely excellent. The hot water was instantly hot and a lot of water pressure--made for an excellent shower.

My bathtub did not work correctly. I notified the front desk the first day, but nothing changed. 1. The bath faucet sprayed all over the floor sideways. 2. The plug for the tub did not fit.

They charged me in June when I booked it and charged me again on checkout. Now I?ve two charges and they argue too much about this and tell me to deal with my bank.

Perfect when you have early flight out of CUN. BTW the Beds and Comforters are sooooooo Comfortable !!!!

Parking kind of sucks but if you dont have a car its not a bother !!!

I liked how people are friendly and always willing to help, the hotel is going through renovations and always looking clean. The concierge was really helpful and nice with us. The restaurants in the hotel are amazing as well.

the beach front was beautiful

The hotel was expensive but not worth the money I paid. I¿ve stayed at Westins before and I don¿t think this particular Westin is reflective of the brand. Was extremely disappointed by the food and the cost that was attached to such mediocre meals.

The location!!! It was right on the beach and the most beautiful part of the beach

The AC didn¿t work well so the room was hot. It¿s getting older and they remodel but it is crappy job. The tub was old and cracked and the cocking job around the shower looked like a 10 yr old did it. The restaurants were crazy expensive!

Very beautiful view, easy to find

¿Welcome package¿ is a supermarket shopping bag¿. It looks more like an insult rather than a welcome gift. The shower gel was used up but was not refilled during my whole stay.

Loved having our own personal concierge, he helped us with dinner reservations and transportation, everyone was very kind and friendly. Quiet and peaceful location. Will be back.

Outdated rooms, construction

The staff. The ocean.

No kettle. Poor welcome gift. Agreed to late check out but wasn¿t communicated to the other staff. Food is average. Location is very secluded, not much options outside the property.

This Hotel is conveniently located near the airport. It is quiet, clean and the staff are very courteous.

An important thing is that on the Pool area there are no bathrooms; same for the Breakfast room, we had to go upstairs or go back inside, but nothing right next to the area. I don't think is the end of the world but it should be closer.

pool area

bad staff bad service not recommended

Amazing location, relatively well-maintained facilities though it is an older building.

They don¿t seem to have a backup generator in place, which seems odd for a 4 star beach hotel in that location. Both power and water went out in our room and in the entire hotel several times during our stay. We had to cut our stay short because of this.