About
Located in Cancún, a few steps from Playa Forum, Krystal Grand Cancun All Inclusive provides accommodations with an outdoor swimming pool, free private parking, a fitness center and a garden. With free WiFi, this 5-star resort offers a kids' club and room service. The property has a 24-hour front desk, an ATM and currency exchange for guests. At the resort, each room has a balcony. Breakfast is available, and includes buffet, continental and American options. At Krystal Grand Cancun All Inclusive you'll find a restaurant serving American, Chinese and French cuisine. A gluten-free option can also be requested. The accommodation has a terrace. You can play pool at Krystal Grand Cancun All Inclusive, and car rental is available. La Isla Shopping Mall is 2.7 miles from the resort, while Cancun Government Palace is 6.6 miles away. Cancún International Airport is 14 miles from the property.
Guest Rating
Pleasant
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Room Options
Honeymoon Suite Ocean Front
948 sqft • 1 King
Room Details and Photos
Altitude Suite 2 Double Beds
539 sqft • 2 Double
Room Details and Photos
Altitude Family Suite Partial Ocean View
1141 sqft • 1 King • 2 Double
Room Details and Photos
Altitude Master Suite Ocean Front
1055 sqft • 1 King • 1 Sofabed
Room Details and Photos
sqft
Room Details and Photos
Guest Rating
Pleasant
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- beach and location
- The view the hotel exceeded expectations. We did book a suite in the altitude tower so amenities were good.
- Nothing
Cons -
- poor maintenance, dirty bedding and chair, 0 room isolation, underwhelming / terrible food, long waiting time for food
- Not really.
- Broken beds Room smells very bad experience
Business Traveler (95)
Solo Traveler (197)
Traveling as Couple (998)
Family with Young Children (383)
Family with Teens (1)
Senior Traveler (11)
Group Traveler (292)
Total (651)
Hugo
•Posted on: 4-11-2025
beach and location
poor maintenance, dirty bedding and chair, 0 room isolation, underwhelming / terrible food, long waiting time for food
Sandy
•Posted on: 4-11-2025
The view the hotel exceeded expectations. We did book a suite in the altitude tower so amenities were good.
Not really.
Jean Joseph
•Posted on: 11-21-2024
Nothing
Broken beds Room smells very bad experience
Arcelia
•Posted on: 8-12-2024
The location was walking distance to shops, restaurants and entertainment. The all inclusive option was fantasy and the buffet had great food options.
At times the AC unit in the room did not work properly. Only 1 working elevator for 14 floors long waiting times.
Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 12:00 PM
Pets:
Pets are not allowed.
Important Info:
When booking more than 4 rooms, different policies and additional supplements may apply. The environmental fee is subjected to changes and the applicable current amount will be charged depending on the stay dates or period of time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay.
Features & Amenities
Highlighted Amenities:
Amenities & Services
Top Hotel Destinations
- Hotels
- North America
- Mexico
- Quintana Roo
- Cancun
- Krystal Grand Cancún- All Inclusive