Caribe Hilton

The hotel’s location is central.

The hotels beach faces an abandoned building filled with graffiti. The view from My room was of garbage bins. After checking out we asked if the bellhop could keep our luggage and they were charging $3 per piece. There were limited options for breakfast

Staff service kindness. Accessibility to the beach and location near El Morro

Cleanliness. Rugs in rooms gave odors and allergies.

The amenities the outside the restaurants the pool and beach

The hotel room was a mess. The AC didn’t work until the next day. The bed was hard. Balcony handle was moldy. The shampoo and conditioner were ripped off the wall. The drawers were dusty. I slipped in the shower and cut my hand on the soap dish trying to

Beach was great for swimming. We brought our own snorkel sets and it was perfect! The amenities, lobby, and bar were great. We also enjoyed feeding the animals at the pond.

Towels in the room.

The view

The bartenders cannot charge consistently or make a consistent drink. My bill shows it. I couldn't even get the Rustica waiter to give me the same drink I ordered previously. All points of service that the Hilton dropped the ball on. Never again, thieves

There was a lot to do if you wanted too ..And if you wanted to be left alone for quite it was a good

The floor tiles in our room #546 were loss ,covered up by the carpet ever time you got out of bed you felt like the floor was falling a part

Friendly staffs

Found bugs in my room...nothing too scary but room needs fumigation

Location

We were on the water, but too much rooftop. Some grills we’re totally rusted through.

The staff and location

The cleanliness and out of day rooms

I like the location

Room was dirty. No hot water one day. Did not clean room another day. Room next to loud elevators

Location, cleanness and valet parking

the rate per night is expensive

Bell captain service

Self laundry out of order, TV did not work in hotel room, TV was not replaced in hotel room, Loud neighbors, Hotel balcony view lacked luster, Hotel room key fob did not work and had to be replaced, No access to beach or pool after 1AM.

The $300 hold on my card took way too long to be refunded after checkout and I received a receipt showing all had been paid in full.

Location and amenities.

Badly needs to be remodeled. Walls were dirty with chipped paint. Hallways near the conference rooms had a weird smell.

The staff was friendly and helpful

The pillows. Terrible. They flatten down paper thin and we both woke up with stiff necks daily.

The pool and the staff

The cockroaches in the room.

The view was very nice off of my balcony

So the room was dirty. There was something all over the back wall of my shower. I had no wash clothes in the bathroom and then finally when I did take a shower I found the washcloths that were dirty hanging up on the broken shower

location

AC didnt work on arrival fridge froze everything

We booked a room for two nights. Upon checkin was informes that there was no AC in the room. We were told hotel was working on it and it would be back soon. I spoke with others mentioned that ac had been out for atleast 4days

The location and the view as well as the overall ambiance of the hotel was amazing.

Wish I had known there was a few for parking in the garage.