Catalina Hotel and Beach Club

dirty, disgusting, hosekeeping, noise,

location & price

The service was awful! Three employees working behind the desk & none of them once asked if I needed any help 3xs that I walked up to the desk nor did they acknowledge me to say, "someone will be with you soon". Lastly, my room wasn't ready on time.

Free happy hour.

Bathroom door didn’t open completely. Drawers didn’t stay shut. Charged full resort fee even though not all amenities were available. Very small pool

Location and restaurant

My room wasn't cleaned in 3 days, paid extra for a pool view that was under construction, shower leaked after onto the floor

There were bugs all over and the place was not clean. Had to walk through restaurant to go upstairs

Hotel staff & location, happy hour

Had to wait to check in at 4

The Location was the only best thing about staying this establishment.

Dead bugs in the refrigerator, spider webs in the lamp shade, dirty sheets, we were asked for housecleaning on 4 days into the stay. Entire experience was one I have never had in my entire life traveling to different places around the world and U.S.

Location.

I was injured when a metal piece fell unto my head. I have yet to speak with anyone after reporting it at checkout to a manager. They are aLeo actively renovating and didn’t say that before booking. It was disgusting there in the halls of the Maxine.

The building is adorable and I loved how they incorporated the side buildings. The location is amazing! The staff were phenomenal.Hotel Employee is superb.

The hotel is not ADA accessible. This is a place best for active adults not families. Having no potters makes loading and unloading very unnecessarily stressful and difficult.

The best thing about it was location

The Elevator was Out of Service our Entire stay. We were also Not able to get in the Pool cuz it was Dirty. Good thing we had the Ocean around the corner

Walking distance to the beach .

Management at Maxines has a nasty demeanor. And as a manager myself he brought the great service team moral down and the spirit of my first trip to Miami In spirits

Took a solo trip Everything everyone was so inviting especially hotel employee at the front desk and hotel employee downstairs at maxine they took very good care of me !

Nopee 10/10

Location only

Basic amenities within a room - like tissues, working phone to contact front desk, daily housekeeping, change of towels - nothing was available. For everything one had to go down all the way, get out of the hotel building to reach the front desk.

I booked my room a day before arrival. Was not able to make it did not receive a refund or compensation or any accommodation could not even change dates. Even though they had a policy that if you cancel the day of you?ll be charge for one day out of two.

Friendly and helpful staff

The mildew smell and the construction being done near my room

Only location due to it's proximity to South Beach

TV had no WiFi connectivity. One window was without curtain. Once asked for, the staff put a towel instead. The locker for keeping valuables not working. The keys to the main entry door to room were not working properly. Staff not cooperative

It was by the beach!

My experience there was horrible. The hotel definitely does not live up to the advertisement. I got locked out of my room for two hours while maintenance had to kick the door in just so we could get our stuff! The room is small and not clean roaches!

Hotel employee was amazing and she accomodated all of the questions and concerns I had regarding check in , restaurant options, wifi, etc.

There were some hairs of another guest in my room and the rooms do not get much light at all..

I?m glad I didn?t listen to the reviews and took a chance. The room had plenty space, very clean & the front desk was very nice. We told them we were there for our anniversary and they sent up a bottle of champagne! That was very nice, no complaints.

Location

Fake pictures, too noise, people with music and yelling during the whole night.