Hotel Atlantic Hamburg, Autograph Collection

History and location.

Staffs wasn't as friendly for a five star hotel. Some staffs were friendly and others were rude.

The historical part of the location

Beautiful property!

There wasn¿t anything that I didn¿t like.

Convenient location Beautiful setting.Exceptional breakfast selection

Unfortunately the spa was under reconstruction

Great breakfast good service

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The grand hotel from the Hamburg golden era,made to impress any guest.Trully beautiful architecture, conveniently located at the lake Alster.

We had a superior room with a lake view which was average size, with shower only no bath.Although there is a coffee machine in the room,no teas or kettle provided.Pillows are just terrible no firmness at all,and bed sheets were changed only once on our 4 night stay.Breakfast is priced at 44 euro pp per day,which is just a ridiculous price.We had a couple of bottles of champagne during our stay,at no time the bottle was presented by the server as it should be neither we were given the opportunity to try it before it was poured to us.On many occasions we ended up serving ourselves.Common things like strawberries with champagne were hard to get and we only got it last night because one of the servers went to the kitchen and got it for us,which I thought was a great service,even though the request was put with the management on the first day.There is evident lack of attention to detail as well as lack of training which isn't a staffs fault instead it's a management responsibility,and failure to provide those essentials says about establishment.No SPA facilities were open during our stay,and the general upkeep and presentation of the building from the outside wasn't at the highest standard expected from an establishment like this.New year eve celebration was a joke.Instead of having a jazz band or any sorts of live band to play at the saloon with such a beautiful acoustics they hired the worst DJ I ever heard I my life.I loved the history and ambience of the lobby and the bar but that was it , nothing else impressed me nor I would go back.This is not a true 5* experience.

Best hotel I’ve ever stayed in…. worldwide. Magnificent.

Room was a bit small, but still lovely. Very clean too.Everything else in the hotel was perfect. Staff were fantastic too.

Good location,great staff,exceptional good breakfast

Never saw Udo

Extremely comfortable room with an enormous bed, great shower, thick curtains, all lovely! Not much storage in the room, which didn't bother us on a one-night trip but would have been annoying if stay for several days. The breakfast was perfect - a great buffet with extras, such as omelettes and poached eggs, that could be ordered from the staff. Very convenient for the train station.

We had a bit of a nightmare checking in - the staff sent us to the wrong room, then told me I had booked the wrong dates (I hadn't). The young women at the front desk were very friendly but felt under-trainined. Also, we had to ask at the front desk for the wifi code, which was annoying.

The hotel is very grand with a superb lobby bar that is reminiscent of a gentleman’s cigar lounge. Service isvery good and they have a superb selection of cocktails, wine and nibbles.

It’s a bit pricey for food and drinks. €36 for a burger!

The room was large, comfortable and quiet. We had a wonderful stay and everything was great.

Desk service /dinner service/concierge service are all working in a fast and efficient way.Room space is much larger.Location is good where is closed to city hall and central railway station.Breakfast food on the special menu is excellent.

The road in the front of gate is busy and be caution to many bicyclists.

Location was great, walking distance to all attractions we wanted to see and being close to the lake was wonderful !!

The room was spacious as well as the floors and lobby. I loved the welcoming gesture for our baby as well as for our dog.

Found some black curly hair in the bathroom and on the bed.

Upon check in I was greeted in a most friendly way, my room was already ready despite the fact that I was already at the Hotel by 11.30am. That I much appreciated especially because I was told on the phone a few days earlier that early check in can only be made against an addl fee. I opted for a non Buffet b/fast as I am not a big eater and was nicely treated with a small b/fast in the Lobby, which I also appreciated.

I would politely suggest that the rooms desperately need to be renovated. There were a view things I didn't like but there are not that much worth mentioning them.

Everything, especially the staff, bar and location

Rooms were big and nice selection of coffees. Plenty of toiletries were provided. Beds were comfy and overall was a lovely room. Wasn't obvious to begin with, but free water was a nice touch too. Decor was great and loved the theme of the hotel. Staff were great and happy to help.

Housekeeping was a bit irregular. Couple of days we were left with dirty glasses / cups in the room. Also missed replacing used coffee pods one day. All issues were quickly resolved, but we expected a bit more. Breakfast seemed a little expensive and we really missed a pool / spa which is under renovation.

Great breakfast good service

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Atlantic Hamburg Autograph hotel was a first class luxury. A beautiful hotel, friendly staff, fantastic location. I can't praised it enough. I will definitely recommend it. I will stay longer on my next visit.I stayed for two nights from 4th to 6th of August 2025Khanna

Breakfast buffet was expensive €44 per person. As there were 5 of us, it wasn't possible to have breakfast in the hotel.

- The hotel is a short walk from the centre and the main station. And has nice views over the lake. - It comes with a rich heritage and history, which is reflected in some of the artwork you see wondering the corridors. - It comes with nice amenities such as gym, pool, cinema etc. - The bar is very nice, with tasty cocktails. And an overall nice ambience in the lobby.

Generally:- The room was a little disappointing. It's quite simple, not many amenities included. Just quite dull and a little... outdated.- The building is quite old, so you can hear everything going on in the rooms above and next to you. In my case, a loud. creaking door opening and shutting all night from the floor below, and peoples conversations at 2am from one room, and 6am from another. Could do with better soundproofing of the walls.- The bed was not particularly comfortable either sadly, very soft (maybe old?) mattress that I sunk into.Why I rated it only a 3 out of 10:- The service is sadly extremely poor. We had pre-booked breakfast, but had to wait 40 minutes in the lobby to be let in as it was full. Once in, we were completely neglected by staff, who didn't know the menu, and brought us wrong food. At one point, when asked for help, the waiter replied 'not now, I'm very busy!'. There is more, but I will save it. We were laughing with the other guests around us at the state of things. All in all, it took over 2 hours to eat our breakfast, and in the end I left hungry, as only two small dishes were served to me in the time.- I did gently complain about the breakfast service, they took a note of it. I didn't hear anything back, so at check-out asked about it. The receptionist simply said 'Oh... yes... sorry about that', gave a nervous laugh, and then handed me the 750 euro bill for two nights. I would have expected some form of effort to remediate.For the price paid, it was just not good enough. The service in particular, but also the room was quite lacklustre, and in need of renovation. I think if it was under 200 euros a night, it would have been more appropriate. But as of now, it's just overpriced and reliant on its heritage to attract guests.I am aware that Marriott manages this hotel since 2021, so maybe this is just a bad time to stay.