Eastwell Manor, Champneys Hotel & Spa

The actual setting, including the building and gardens, was spectacular. However, the room we occupied during our outbound journey to France was merely acceptable, whereas the room in the main building during our return from France was in urgent need of attention. The bathroom wall was deteriorating behind the toilet, exhibiting significant staining, and there was mould present around the edges of the bathtub. Additionally, on both occasions that we stayed, the television did not function, necessitating assistance to resolve the issue. I express these concerns not lightly, but rather as constructive feedback in response to your inquiry.

The bedrooms and information on arrival.

Avoid - they need to...

What was supposed to be an gorgeous Christmas treat for my Mother ended up being a bit of an (expensive!) disaster and consisted of: a change of rooms due to the toilet being broken after we'd just unpacked; an infestation of ladybirds; I got bitten to death in bed by something that strongly resembled bedbugs (and resulted in us washing and steaming all of our clothes and cases); completely over-inflated prices for a very average meal in the restaurant; slovenly / 'couldn't give a damn' attitude from the Reception staff at the Spa followed by a very lacklustre massage by what felt like a very inexperienced masseuse, and then to top it all off having to chase them for 2 months to get a refund owed.It's such a shame because I have stayed previously and it was expensive and it was never perfect, but we always came away having had a good time. The hotel is so pretty and the staff do try, but it is so poorly managed. With all of the above I was told that they would investigate and come back to me and with such a potential issue as bedbugs, I expected much more of a response, but I had to chase them every step of the way. Sadly, even the 'sorry' flowers which were supposed to have been sent to my Mother, (who is 80 years old and now does not want to ever go and stay in another hotel after the 'insect event'), have not been sent 2 weeks after I was told they would be. I've been in constant contact with the General Manager and I'm so tired of chasing I have given up! I agree with all of the other negative reviews, of which there are many unfortunately and I strongly suggest anyone considering staying to read the reviews carefully before staying here. Do better Eastwell!

•The location was ideal•The grounds were amazing •The Room was adequate

•The bars to small•The service throughout the hotel was terrible •In my opinion for what they charge and are known for the place does need a lick of paint •I can’t comment on dinner but the breakfast was terrible, room service (bar food) was ok

All staff were accommodating and friendly

I had to ask twice for towels in the spa and there was no shower gel in two of the four showers in the female changing room.Our room also had a rather annoying flickering light and cracked tiles in the bathroom.

The building and grounds are lovely. Afternoon tea is really nice.

The mews bedrooms need updating , the room was tired and the carpet dirty. Our bed sheets were dirty. The walk from the mews to the main building is not covered so you get wet when the weather is bad … which is not ideal. Breakfast … the service was poor , waited ages to be seated and served and had to ask three times before we got the toast we ordered

Location is great

The sauna was still not working after months. Deep clean needed in the spa and tap didn’t work in the hotel bathroom

The location and the main house is stunning. The food was good.

It felt like the spa was overbooked and therefore getting a pool side seat was difficult. The sauna was out of order. A little shabby around the edges.

The grounds a lovely to walk around - shame about the rain. We stayed in a cottage and it was basic but comfortable with all the usual amenities. The shower was very nice! The staff were friendly, especially our waiter. The food at both the hotel and spa were lovely.

The facilities at the spa were shocking! The sauna had not been in use since October 2025. We were not made aware when we booked in November. The pool itself was ok, slightly cooler but ok once you’re in. The smaller round pool was absolutely freezing! After the staff were made aware, they eventually started to try and fix the issue. The jacuzzi was warmer, but the chlorine level was incredibly high! The fumes irritated our nose and eyes. Don’t rub your eyes because they will burn. My friend’s swim suit got stripped of its colour due to the chlorine. There were showers that didn’t work, changing rooms that didn’t lock. We have been assured that the spa is closing for a week to fix everything so fingers crossed they do!

We would like to be able to use the spa area, but only had a few hours at a time we were getting ready for dinner or first thing in the morning. It seems the spa is more for people not staying in the hotel?

The dinner was first class but it did take some time to get served, and we could hear people complaining about the time it was taking. 45 mins for the deserts etc.

Stunning great hospitality great rooms amazing bed amazing showers . Lovely food relaxing spa.. everything under one roof

Beautiful location, Manor House is gorgeous and the grounds are lovely. I didn’t realise that we wouldn’t be staying in the house we were in the mews houses that were a walk away from the house

That we weren’t in the Manor House and that it is sold as a Champneys spa which it most definitely is not!!!! The spa is poor to say the least. No sauna, a tepid pool that occasionally had bubbles but way too much chlorine- my swimming costume was ruined and I had to throw it away and unhelpful and at times miserable staff.

The hotel its self was lovely but the price and charges the staff put on was awful it was very expensive and won’t be going back. Plus the spa you couldn’t use the sauna as had to book and they even made you pay for flip flops and towel for spa disgusting. The food was all on but not worth the money and they put charges on top of services too again awful each night a meal for two was costing nearly 200 quid because if charges not what we had disgusting

Hotel lovely

The grounds, the room, the spa & the food in the restaurant. Thank you!

The stairs above my room was noisy (but not a big deal, could annoy some)The lack of night lights outside the complex I was told I had to pay for 2 coffees that was on my bill which didnt belong to me. It was wiped off but not sure why that happened. Lastly, was a little disappointed I couldn't use the sauna as it was not working. But the steam room made up for it.

the grounds are so beautiful, and it’s very quiet.

due to it being a very old building, the floors are very creaky, and some curtains could do with a make over and walls painted again.

Property and location are stunning, the grounds are lovely and well maintained as well! Staff are lovely too and very helpful! I would say however it does need some tlc in some areas as it’s a bit run down in parts for example as you walk into reception the rug looks like it’s seen better days and been worn into the floor, in our room there were loose tiles in the bathroom, black moulding on the shower grout, the toilet roll holder was hanging on for dear life, and the windows were very chipped and falling away. Unfortunately too we had no hot water in our room as well.

We were really looking forward to the spa, however the morning slot we had booked included a loud water aerobics class we were not informed was about, the sauna was out of use and they were “testing the PH of the jacuzzi for 20/30 mins” during one of the main slots during a valentines weekend that you could book as a hotel guest which I found bizarre. We were given a refund however and the staff member at the front desk was very prompt and helpful in sorting this and offering his apologies.

The restaurant and standard of food.

The room was tired in places especially the bathroom

The grounds were beautiful, staff were accomidating and friendly, lovely food, would definitely visit again

I wouldn't change anything

Beautiful property in amazing grounds staff were very friendly, and food was amazing!

The best parts were the room, the good food and also the views of all the land.

The fact that you had to pay £15 per person, when not all of the spa was able to be used. E.g the sauna and also the hot tub on our second day. Also, in our room, there was a big problem with lady bugs, which put a big low on our excitement. It took nearly an hour for housekeeping to come and see the issue. Which the issue never went away anyway.

The property and grounds are stunning

The beds were not great. Two single beds pushed together in a double room were not ideal.