Doubletree By Hilton Omaha Downtown

Clean

It is high price. Parking not included. No breakfast.

location

front desk girl was very rude. My daughter was pushed at check in by a random person who was not staying there and no one helped make things right with us.

Location

It was listed in the hotel description that we would have a microwave and refrigerator, but we did not have either. When we called about it we were only given a refrigerator and never got a microwave to use. The hotel was not up to 4 star standards.

The beautiful architecture. The location. And the price was decent. Plus there was a very nice pool

No fridge

Room was dirty, there was dirt and hair all over the desk. My husband was looking for his glasses and checked under the bed and there was dirt and a nasty silicone ring. The air conditioner was not working. It was too warm to sleep comfortably.

Friendly and accommodating staff. Breakfast buffet was really good food. Quiet hotel

The kids liked the pool staff is nice

Seems crazy to pay for breakfast with as much as you pay for the hotel room and the bed and pillows were very uncomfortable.

staff was very friendly.

We moved to 3 different rooms. The first room, the water did not come out when we turned the faucet on. In the second room the bathtub drain did not drain and black flaky mold come out of it. The 3rd room we were given the sink drain did not drain.

Good front desk help

Received letter stating they would Shut off water from 10 pm to 5 am. By the time we checked out still no water and couldn?t shower or flush toilet. No explanation from anyone.

Location

Pool was freezing, my kids couldn't swim without their teeth chattering, literally the main reason we picked the hotel

kind staff

the dinning room table in the presidential room was a bit old.

Location

The parking garage is a nightmare. It doesn't fit trucks so you have to park far away. They said they are dog friendly but they aren't. There is nowhere close by to walk your dog and no waste stations. Looks rundown & it showed in common area bathrooms

Clean rooms, luxury atmosphere, friendly staff, and Doubletree cookies!

I was charged 2 days of parking after I was told parking was included in incidentals.

The location.

This hotel had many issues from check in, I was first given a room that was clean but had no sheets, pillows, or blankets. The next room was clean, but TV not working, This Hotel is over priced and did not meet standards of a four star hotel.

Location

It didn't have a mini fridge. The garage needs more entrances and exits than just one.

Bathroom was dirty when we got there and when we tried to shower at night there was no hot water in the shower or sink

It said that the hotel was .5 miles from the Old Market area, and it was a much longer walk than that. We ended up driving. Also, the room had a handful of red spots (not sure if it was new or old) on the comforter and there was a cleaning rag left behind

The housekeeper actually cleaned the room each morning and left fresh towels and I really appreciated that since it seems, after covid, hotels have stopped doing that. The front desk staff was so friendly as was all the staff I met. The hotel was clean

I wish they would leave at least 2 coffee packs in the room instead of only 1 (and 1 decaf). But when I called down, they sent up more coffee.

Roomy

Yes, Xtra $50 in case of incidentals. Wasn't expecting that, No hot water, reg room we had 3 only one had microwave, fridge, unless you're a member you drunk the 2 bottles of water left w note, if not $3. No complimentary breakfast, steps to get in pool

Unfortunately, we had many issues during this stay. No hot water for a day, wrong room given at check in, got stuck in the elevator and had to call maintenance, pool temps were freezing, no coffee in room (coffee maker but no coffee).